I've been using this pharmacy for about five years and have had very good experiences. My…read moreinsurance has few "preferred" options, and I chose CVS because I travel a lot and can move prescriptions to other locations easily. This particular location is usually VERY busy, and sometimes the line moves slowly, but don't we all appreciate the time spent with us when it's our turn? I've had excellent luck with vaccinations, getting refills, and yes, getting call backs.

Let's start by saying you have to leave a message to get a call back. When you get a call back, you…read moreget a nasty smart mouth unprofessional individual that quotes CVS policy and basically tells you to deal with it.Let's start by saying you have to leave a message to get a call back. When you get a call back, you get a nasty smart mouth unprofessional individual that quotes CVS policy and basically never intends to help anybody and then plays the victim when you call them out for their behavior. Don't know if it's because it's Bangor Maine and they can only find uneducated, unprofessional staff or if it's just one rude counter service person. Either way I wouldn't trust them or the pharmacist to give you accurate information on any prescription or provide any help. The behavior of the counter staff is a reflection upon the professionalism of the pharmacist and their knowledge as a doctor a pharmaceutical.

There are two major options as far as I know and Walgreens and Hannaford in town. Hannaford is…read morepolite, friendly and never backed up. At Walgreens the past several times I've waited upwards of 10-15 min to pick up an already filled script just because of a lack of available pharm techs due to the pandemic and their dedication to processing Covid tests, vaccines and drive-through. At Hannaford if you need to speak to the actual pharmacist he's almost always available and helpful! The way Rite Aid's is laid out the pharmacist is in a separate part of the pharmacy. Waiting in their store in line is excruciating for me I am a miserably impatient person. I have never had to wait more than a few minutes at Hannaford. And when they are running behind shopping in their store while they fill your script is pleasant, there's always some thing I need to pick up there.

Very helpful w last minute refill at closing time on weekend. Great service! Great price.read more

Visiting Old Town Hannaford is painful in many ways, all of which imply a negative leadership or…read morecorporate attitude towards customers. Some things that make patronizing this business a poor experience: -Navigating the aisles and accessing food is CHALLENGING due to pallets waiting to be stocked and the stockers blocking the aisles and/or access to products. It is rare for them to notice customers trying to get to products. This is true at peak hours and in high traffic aisles (dairy case). One might surmise that they don't care. -There is no easy way to get help, especially help finding things. There is no customer service desk. Stockers are not helpful beyond saying " I think that might be in aisle 5". The Website is not accurate. -The pharmacy is SLOW. It is not uncommon for you to be ignored at the window while staff chats. The pharmacy also closes mid-afternoon, apparently for lunch. Imagine the implications for some people.... -Check out lines are long, long, long. Checkers are often slow. -When I took the opportunity to tell the store manager about the difficulty I had accessing products because of pallets blocking access he said "That ain't gonna change". No empathy, no apology, nothing.

Pharmacy is terrible in all respects. Unreliable, uninformative, lazy (as in "we don't order…read morerefills" despite being in the Refills Made Simple (RMS) program), terrible user experience on the pharmacy website, auto-filling controlled sleep med without me enrolling it in RMS while not auto-filling drugs I've enrolled numerous time both online and in person, drugs are rarely ready when they're supposed to be and they often wait until you arrive to fill them; RMS caller bot says they will call if there are changes to your meds but they never do (2.5 years in!), caller bot also rarely calls when RMS refills are ready despite saying they will we only get called when we're LATE picking up drugs they never told us were ready... It's been very difficult to get my list of allergies (most of which are ANAPHYLAXIS) right. There's probably more I'm forgetting. Attempts to contact the parent company about issues lead nowhere. We just don't know where else to go. So many local (Old Town/Orono/Bangor/Veazie) pharmacies have really bad reviews.

We were spending two weeks on vacation in Bar Harbor, Maine. I had my doctor send my prescription…read morea week in advance to make certain it would be ready when we arrived. It was not ready and I called the pharmacy numerous times. I tried to convince them they had the incorrect fax number for my dr office, but the delays continued. It took three and a half weeks to get the prescription filled and I couldn't get it until the day before we left. Then they tried to tell me it would cost $54 when it was free. This was the worst customer service I have ever had! I sure hope the manager contacts me!

Great place to pick up a few essentials while in town! Convenient downtown location…read more Easy walking distance from most everything downtown

Everyone who works here is wonderful. They're always nice and friendly and I don't think I've…read morewaited more than 20 mins to get in and out of there. Always good service :)

excellent service, very fast filling prescription, nice products, knowledgable and friendly…read morepharmacist. highly recommend!

I like this Walgreens as they tend to fill prescriptions quickly. First aid department is a…read morelittle light and the drive-through is sloooooow. Front staff is friendly and helpful to all including those "from away."

Just a classic drug store. Didn't have my favorites tho.... bubblegum coke is my fav. sooo haread more

This drug store has been around forever! There are no chain pharmacies on the Island. The owner and…read morepharmacist, Eric, is so friendly and he really cares about his customers. You can pick up affordable Maine souvenirs in the store as well!

WARNING! Lovely little scam they've got going on here. Picked up a single item at the pharmacy and…read morethey put it into one of those tiny, flimsy prescription bags. I didn't request a bag. Get home a notice on the receipt a $1.50 charge for 30 (thirty!!) bags at .05 cents each. You don't key in 30 bags @.05 cents each by mistake. Nice little UP charge of $1.50 each for a prescription.

I needed to buy insulin as I had forgotten my insulin on my travels. When I asked the pharmacist…read morefor insulin he had Novolin NPH. It cost $165 and when I asked the pharmacist if it was OK for the pump, he said yes. When I contacted my endocrinologist, her initial response was no, no, no,! As this is a long acting insulin and does not work in a pump & she rarely uses it. I was out $165 without having my problem resolved. Be very wary of this pharmacy. Fortunately, my endocrinologist was able to call in a prescription to CVS. On my way to get it picked up. At least I will have the right prescription and hopefully not having to pay another hundred plus dollars to get it filled. As a follow up to my post I went the next day and the pharmacist saw the mistake in the insulin. I could not have been more pleased of his understanding & his rectifying of the situation. It reaffirmed my belief in humanity. We are all allowed to make mistakes. The Important things is to be able to acknowledge & rectify the mistake. Maybe I was too hasty in posting my initial response.

Good staff, always friendly and nice to my kids and i. Always sale items if you look. They have…read morebasically everything!!!

I just want to say, most Walgreens are fine establishments but definitely do not go to this one,…read moreespecially if you have kids. Greg the owner is one creepy dude. I was walking through the store with my 6 year old daughter when he approached us, startling us from behind asking if we needed anything. I said that we were fine and he proceeded to stand there, staring at my daughter for a solid extra 10 seconds. I thought it was weird at first but then it got worse. As we were walking around different isles of the store he was seemingly stalking us. Moving around and behind the isles we were going through. Still looking at my daughter. She's 6 and even she knew that something was wrong. Never going back, as long as he's still running the place.