We switched from a corporate veterinary practice to Neighborhood Veterinary and have been very…read morehappy. Dr. Lynette Sakellariou and the staff are gentle and caring, and clearly enjoy their work with our pets. The office is clean and nice, and appointments are timely. Costs are reasonable. I definitely recommend them!

Loved this vet clinic! They did a dental cleaning for my 6 yr old standard Poodle who had a broken…read moretooth and lots of tartar, her breath was horrible! The vet is really good, she was able to save my dogs cracked tooth because she is specially trained to ado sealant and basically repair the tooth where most vets just pull it if it's broken. I was so happy they could save her large canine that she mostly chews with. The price was fair as well. Would highly recommend. Her teeth are perfectly white now. They also offer a sedation free dental cleaning service if the dog doesn't have major teeth problems like the broken tooth my dog has. If the dog has a good temperament they can clean the teeth with no sedation which would be much more affordable and safer for the dog. I am planning to return for the sedation free cleaning in the future.

Routine blood work for cat which has their monthly wellness plan was fine though wondered why he…read morehad to have two different legs used for the draw hence two bandages to remove. Only problem was at check out when the cashier tried to bill me for what was a routine blood draw for a dental procedure. I spoke up so she went to check and came back and said yes it was covered. Now some older folks might not have called her on it but I did. Maybe she was new? I hope so as I hate to think it was an attempt to slip a charge in there.

Its ok Carla I already had booked an appointment with the Avanues clinic for a second opionion on…read moreth $7000.00 estatment on that dental your clinic so despritly needed the money for.I have always had a good relationship with the clinic and its staff , I see why all the long term staff and Doctors are leaving in mass amounts. With an office manger like Carla , who is rude and give inccortect information. After being build for a dog who had been dead for over 7 years , I question it and I had every right to, it made me question what was going on at the clinic. When asked for facts she could not provided her facts because she had none, absolutely none. She got defensive about it. When I called to pay the bill the girl Hanna left me on hold over 30 min and was exstrealy rude when she returned to the phone. Dont forget the $7000.00 estate for a dental for my dog. It Makes me question what is going on at the clinic ? Do they have a staff who care about our pets? Do they have staff who know what they are doing ? billing for dead pets, rude and leave you on hold for long periods of time with out checking in. If they are that busy maybe they are to busy for patients, or are the people on the phones just sitting there playing. When asked for the number to the owner Carla gave me the wrong number , on purpose or accident? Well when she refused to pick up the phone I would say on purpose and that shows the amount of care and concideration that she has for the animals, and the owners NONE. Let it be noted that if your going to work in an enviroment with people and their pets, you better be a caring and knowlege able person. I am sorry but Carla and Hanna are not any of the things or the kind of people who should be working with the public or in that enviroment at all. Since University is owned by NVA, who has a 2 star review , I do not think that they care about anything but money. In all fairness I will say that there are alot of good staff at the clinic, Dr.Walton is amazing there is no better she should branch out and find a new clinic, Dr Bybee is great and Stacey is the best. I do see why all the young Doctors do not stay there and why they run good staff out by the 100's its name is Carla. Please beware when thinking about trusting anyone with your pet. Always check the Doctor, the staff and the mangement. Because I will say Carla is a nightmare and very unproffional.

Everyone was polite, professional and customer service was top tier! They really cared, asked the…read moreright questions and made me and my dog comfortable. Highly recommend!

After my indoor cat's appointment, I found a tick on him the following day. I don't camp, I didn't…read morego on any hikes, I work from home, and my cat has never been outdoors. I understand it's impossible to determine exactly where it came from, but I was disappointed that my concerns weren't met with more empathy or any offer of a complimentary recheck. Instead, I was told I'd need to pay for another exam and any treatment. I left feeling like my concerns were dismissed.

Cocoa is in good hands when we drop her off. Good to know she is getting top care from the best…read morepeople in the world. We have gone here for the rare emergency, physical exams, immunizations and grooming. Kat is so kind and Always willing to do what she can for us and Cocoa. Taylor, is an amazing groomer. Just have to wait because of her popularity and skill. Well worth it. Takes a fur ball and makes an actual Yorkie. Amazing!

After our dog died, they continued to contact us with reminders for shots and exams. They would…read morecall, email, and send mailings. After numerous contacts and complaints, the emails and calls eventually stopped but the mailed reminder cards have persisted. This is starting to feel like harassment as they don't seem to care about the pain they cause, just the money they can receive.

Dr. Mai is attentive and caring and takes plenty of time to make sure our cat is ok! Highly…read morerecommend east valley vet!

Truly want to like this clinic but this last visit was the last straw. The staff in the entry were…read morekind and helpful as was the technician. However, while I was waiting for 30 minutes to have our dog seen, I had to listen to loud talking with the staff including swearing and calling someone a "B****". Then Dr. Butler comes in (after I can hear her talking so loudly about how I chose not to get a kennel cough shot) and proceeds to be very abrasive, loud and dismissive. She cut me off about 5 times with every question I asked, was upset I didn't want to get the kennel cough shot and then acted very passive-aggressively when saying "so your dog doesn't like other dogs". That was her say I should get this shot. She continued to cut me off until I asked her to let me finish. In addition, the dentist who worked on my dog's teeth to clean them last said she could come back for a teeth cleaning without anesthesia as she was so calm and cooperative. When I brought this up to Dr. Butler, she nearly cut my head off saying that would be "bad medical practice and he has NO authority to determine this, only I CAN". SO UNPROFESSIONAL and again, seems as though they are only interested in profit, not wellness. She proceeded to tell me their dentist has no authority to make decisions or recommend treatments, in a very rough and unprofessional way. Hopefully, their new vet will be better.

They are so kind, sympathetic and understanding. They treat you pet like their own not just a…read morenumber.

Thank you for taking such great care of our precious baby... now Chico is home. We appreciate your…read morekindness and support.

Brought my brand new kitten here for her first visit. The staff were absolutely friendly and…read moreamazing. Very thorough. I highly recommend Dr. Crawford as your veterinarian. Not only was she friendly and nice. She genuinely cares about your pet and the life for your pet. She asked a lot of questions to ensure she provides the best care needed. I would've never thought that I would need additional shots if my cat was an outdoor cat versus an indoor. And because she was an indoor, she did not want to add anything additional to the bill, if not needed. I even left with a little goodie bag for my kitten.

You could do what you say. When you tell a client to be near their phone and available for…read morenotifications you need to contact them! When I drop my cat off at 7:15 I expect to hear something before 2pm! I understand there may be a change in the schedule but that needs to be communicated to me. I like Dr Lose but I will be looking for a new clinic.

Incredibly grateful for Dr. Layne 's compassionate assistance with our best ever cat friend…read morereaching the end of 20 years together. He was understanding and patient with us going through the grieving process with the end of our beloved pet's life in sight. He showed kindness and respect toward our little cat and toward us, her friends and guardians. He explained the choices very clearly and without pressuring us. I recommend him highly to anyone facing those difficult transitions.

Edited again to say the vet that showed up, was meh, but not only that he put our information on…read morethe dog he put down the same day so we also got this, leading to us worrying about actually getting what we ordered for our pet, or if we would actually receive him at all. Yikes. The crematorium blamed Dr. Lane for this. What a bad mix up! They assured us we would receive what we ordered. We received stuff from them 1.5 months ago and they were beautiful, so I am hopeful. Edited to say in response, exactly, you charge a very premium price and do not deliver on that, it's not handled seamlessly as it once was and it costs much more, there's no invoice, and you have to call the crematorium separately and pay them? Just call a mobile vet. Check on Reddit for similar reviews, etc. Last time we called lap of love through a family recommendation it was perfect. This time, not so much. We called to see what their schedule was like etc. when we scheduled it was $860! Last time, for way better care, concern, and service it was $485. Okay okay, we did ask for paw prints etc. we did just let a pet go down the street, we didn't want to put the cat in the car, cats hate cars. So it was a weird surprise when we were told we had to contact the cremators for that and it was an additional $150. So over $ 1000 to put a cat to sleep. We really should have just drove him down the street. Last time everything was taken care of and it didn't cost anything close, including the ceramic paw prints. This is not a premium service and is charging very premium prices. But down the street, after hours at midnight on a Sunday, that was $730, +$80 for ER services, and ceramic paw prints, and they gave us nose and paw prints, and fur clippings. Group cremation for both and they both used the same crematory for ceramic prints, etc. I have recommended for years and I will no longer do so. So misleading. Find a mobile vet directly.

Becca and Carolina were so kind to us. We have used this clinic for over a decade. Every emergency…read morevisit we've had for 6 animals was here. We are down to our last two seniors... We came at midnight for an emergency. This clinic is a blessing. ​

These professionals are the best. Very friendly and everything is up front with them. No guessing…read moreor wondering. They delivered my Aydee's pups "C" section. Things couldn't have gone better.

Merry Pets saved the day . . . they saved my dog!…read more While out of town, I was notified by a passerby to my video doorbell that my dog was out at large. I immediately texted Merry Pets, and got a call back a couple of minutes later. One of their canine professionals was not too far from my house, and went to assess the situation. He searched the nearby streets and located my dog and returned her to my house and ensured she was secure. Merry Pets ensured the safety and well being of my dog. This could have ended very differently, as I live nearby to two busy streets.

I used Merrypets for group hikes for my dogs. My dachshund would come home appearing happy, and I…read moreassumed he was having a great time. Looking back, I think he was just happy to be home. I started noticing he would growl when I touched him, which was very out of character. At first, I didn't think much of it, but as it worsened, I examined him more closely and was shocked to discover scabbed areas under both of his front legs, resembling severe rugburn. After another hike, I checked him immediately upon return and found his front legs raw and bleeding in multiple spots, with his fur matted in tight knots. I took him to urgent care, and the veterinarian confirmed the wounds were fresh trauma. My dog is 8 years old and very active, but because he's never been off leash before, I had specifically requested that he be kept leashed on hikes. The other dogs were off-leash, and I worry that while trying to keep up with the group, the handler, Caitlin, may have dragged him when he couldn't keep pace. I reached out to Mary for an explanation but received no clear response or indication of concern for my dog's condition. I asked Mary if she would cover the vet bill. Instead, she said she wanted to speak directly with my vet. When I brought that request to my vet, they informed me that she did not have a right to access my pet's medical information due to HIPAA laws. Despite everything, I was kind enough to let the situation go--but I refused to pay the bill for the hike where my dog was injured. Now Mary is charging my account anyway. A good business owner would have shown concern and at the very least offered an apology. Instead, she has shown no empathy and no accountability. This experience was incredibly distressing. I cannot recommend Merrypets based on what happened and how poorly it was handled. My dog has had no more injuries since he stopped going out with Merry Pets. He's happy again and no longer growls at me.