Amazing in every way. Julie greeted us at the door and she…read morewas so sweet and showed us around and answered any questions. My first impression of the facility was that it was clean and reminded me a little of Scandinavian style with light wood finishes and simple, classy design. There was a cozy place with chairs and a couch and a fireplace to lounge in, with turmeric ginger tea, strawberry water, regular water, and a few snacks (I didn't have any, I think it was nuts and dried fruit?). The locker room was spacious with a sauna, two huge showers, two toilets, and a changing area with lockers. some toiletries were provided as well. I appreciated that the lockers had a keypad so I didn't have to carry around a key. You can change in the changing area, but if you want more privacy, you are encouraged to go behind the door of the shower, where there's plenty of room to change. The sauna was nice and hot. Loved it. We both opted for the Om package which included a facial and a massage with one enhancement of choice. I have to say, the massage tables here are the most comfortable ones I've ever experienced. They are heated for your comfort, although they can turn off the heat if you run hot. My massage with Allison was lovely and super relaxing. Afterwards, I was brought back to the lounge area where I met up with my friend again and waited for my facial. The aesthetician, Kat, immediately gave off warm and friendly vibes, and I knew right away that she was going to be great. Her recommendations were spot on and her technique was fantastic. Again, so relaxing and I wish I didn't have to leave. Hands down the best facial I have ever experienced. We were allowed to check in an hour prior to our appointments and stay as long as we wanted it afterwards We ended up staying and talking for a couple more hours and enjoying the atmosphere. Every single person we encountered was kind, helpful, and seemed happy to be there. They have product recommendations at the end, but no hard upsell which I appreciated. I will 100% return. My friend and I both loved every minute of our day today.

Me and my sister booked facials here.The facility is really nice and the therapists are friendly. I…read moretried the luzern facial. Howevr my facial experience was kind of ok, nothing amazing to talk about. For the price they charge I feel like it's a a basic facial and kind of felt quick. The main desk lady specifically asks if you want to a 20% tip for the therapist instead of letting you make the choice on the device in private.I found that kind of tacky, it's an expensive service as it is and customers should be allowed to select what they would like to tip. Can't really recommend based on my experience.

The time that I spent with Yomi was a whirlwind of unforgettable enjoyment & I am, already,…read morethinking about when I can go back !!!

The massage was fine. Okay pressure and skill level. Where…read moreit went wrong - $140 for 90 minutes and I was informed minimum tip was $30. This was all demanded of me PRIOR TO THE SERVICE. I later heard the masseuse quote $60 for an hour to another customer. The phone rang loudly multiple times during the service, I was swapped providers at least once and my massage therapist left the room no less than 10 times and not to return with a hot towel. For $140 I could've gone to a real spa and had a relaxing experience. Unprofessional and I will not be back.

3/28/26 @ 5 pm = door locked, lights out, no answer from phone & no vm !!! waste of time !!! stay…read moreaway from here !!!

After drinking at the bar , I see that this massage shop is still open so I decided to go in and…read morecheck it out. The lady asked me what pressure I wanted and I said hard. She suggested I try a back walk. She did a thorough one hour full massage for me. It was so relaxing I almost fell asleep. I'm sure I'll have a very good night sleep tonight. this place is a gem to find. Highly recommend and will certainly be back soon...

Do not walk, RUN to Penelope and the Beauty Bar! The Facials? AMAZING. The nail bar? STUNNING. The…read moremassage? Life changing. Best way to invest in self care.

Most of the less than 5 star reviews listed here are accurate. The ambiance and amenities could…read moredefinitely stand to improve enough to match the experience and service you'd expect staying at The Fairmont, the hotel within which this bar is colocated. I'm afraid that's not why I'm leaving a review. I'm leaving a review because I've never left a massage feeling less relaxed than when I arrived. It wasn't anything I could ask my provider to adjust, like pressure level, it was just very poorly executed, awkward, and uncomfortable. This was a $325 massage and I would hope the therapists are trained well enough to keep their nails from interfering with the therapy and send you home feeling better than when you arrived. This was my second time visiting and both occasions were similar. Different therapist each time. I'm also disappointed by the owner's responses on reviews here where accusations are made regarding the truthfulness of reported experiences. My sale ID from my receipt is 470227. Penelope is a mismatch for its location. I wish it weren't! What a great opportunity Penelope has here. I'm afraid they should let someone else with more experience operate the space and relocate to somewhere along Aurora where they don't need pesky things like certifications, training, credentials, and amenities.

First - sign now says "Healing Touch", not Champion…read more Second, three thumbs up. Excellent, attentive service. Very relaxing. They do have a pre-massage shower (stand up) available.

I've been to many massage spas and this has to be one of the best experiences I've ever had! I…read morewould highly recommend this massage spa 100%! I felt like I was royalty! I received a very thorough deep tissue massage, and the massage therapist was very gentle on my tender areas! They are very professional at what they do! If you're looking for an affordable yet awesome experience, I would highly recommend this massage spa!!!! I already tell that they have earned a repeat customer! I hope they are reading these reviews because I could not think of one change that would make them any better! Thank you for your proffeionalizm and services! Larry

I should have read more of the reviews before going in but saw LMP on the sign and thought I found…read morean actual massage place near the place I was working. I had tweaked my back and hip and wanted a deep tissue massage to break it down. The woman who greeted me was in plain clothes, jeans and tee shirt. Told me to undress and lay on the table. The woman came in to give me massage, I told her I wanted it hard and asked if she could shiatsu and she said yes. She could not do hard and was very awkward while walking on my back. After about 20 minutes she asked me to turn over, which seemed very soon but when I did, she was a different woman, in a night gown like thing so I thanked her, got dressed and got out of there. It was a bummer because there really are very good massages available at many of these hole in the wall places. Especially if they do not greet you in a mini skirt so for a bit, I had hope. For me, this was not one of them.

Very professional Massage therapist Named CICI. The service was excellent Quality and I would…read morerecommend this SPA to anyone needing a thorough massage to relax tense muscles. Very refreshing!!

Went here in a whim and I'm so glad I did! Incredible massage, she knew where all my knots were. I…read morewill go back again probably every week

It was ok. Tina was very polite and helpful. I don't know if I want to keep going back but she does…read moremake you pay upfront in advance

Massage is always so great here! Would highly recommend them. They're flexible and easy to work…read morewith.

Jodelle is the best massage therapist I've ever had! She was able to help me with a pinched nerve…read morethat no one else could help with. She has the perfect balance of friendliness and professionalism. she clearly knows her stuff and is a pleasure to work with. I love this place, feels like a neighbor as well as a business.

Run, don't walk to see Mindy. Wish I could give more than 5 starts. Best haircut I've had in a long…read moretime. Mindy is the best! We did a wavy perm plus haircut and it came out so good. I was very skeptical since it was my first time getting a perm, but Mindy was so professional and talked me through the process and how to care for my hair after. Can't recommend her enough!

After reading reviews online, I scheduled an appointment with Mindy, the owner of this salon for…read morehair color. The experience was horrible. The salon was so dirty. She put a dirty towel that was on the dirty floor on my back and neck. I felt so grossed out. I was so shocked when this happened because I never thought it would be this dirty in a salon in Bellevue area. I thought I picked a good, reputable salon for hair color. She showed many unprofessional behaviors. The hair color result was not what I expected and I have been getting hair color at different salons for 20 years. (I changed hair stylist whenever I moved to near area in WA state. I often try to find a new hair stylist close to home or my work place.) I am not new to this process (hair coloring) at all. Normally I go to Aveda salon in other area and they were able to dye my hair from original black hair with grey hairs to lighter color in one visit without highlights. I told Mindy that I wanted the root to match the color that I had before. She said that she could do that but the color came out very dark, almost black. I could dye the hair myself dark color easily at home. The price for this was 200 dollars. -- Mindy argued that she had to dye my hair dark color to cover grey hair. My regular hair dresser at Aveda was able to turn my hair into beautiful lighter color and cover grey hair beautifully. -- I will have to go to my regular Aveda salon soon to get highlights to correct the color. -- Mindy was very talkative. She got frustrated at me because she said I moved my head a lot so I was trying to relax and not talk a lot to avoid moving my head. I didn't want to upset her. She showed that she was frustrated. However, Mindy kept asking questions unrelated to hair such as "Do you have a boyfriend?" and etc while she was washing my hair. She accidentally spit on my face a few times. She expected me to keep answering her questions even during the time she was washing my hair after she was frustrated that I moved my head, the experience was so uncomfortable for me. When I relaxed and didn't respond to answer her questions quickly, she said loudly so other customers and staff can heat that I must be frustrated with her. It was the weirdest experience I ever had at a hair salon. In 20 years that I have been getting hair color at salon, this is the first time, a hair stylist doesn't let me relax. I overheard she asked a male customer next to me about his romantic relationship and she told him to propose even when he said he wasn't ready. I don't know-- I just felt so uncomfortable with all these unprofessional behaviors. -- Her dog was very cute in the salon but that was about it. I will NEVER go back. Mindy kept blaming me for weird things. For example, after the coloring process was done, I asked her for a solution to help remove the color on my skin, it was not a big deal for me. I saw she used that solution to help remove color on my face but missed some spots. I know the color will come off when I take a shower. But Mindy started blaming me and told me that hair color on my skin was one of the marks I had on my face before hair coloring process. I don't have any abnormal mark on my face prior to this. Mindy also blamed that the towel she put on my back and neck fell off because I moved. (The towel was very dirty from the beginning. I am not even sure if it had been used with others before me.) I had to use a restroom to urinate since she left the hair color on me longer that it was supposed to be because she accepted other male customers who walked in for hair cut and perm. -- Mindy then deflected and started blaming me for scheduling an appointment with her, she said that she was kind enough to let me schedule an appointment on the same day. Then she had to take other walk-in customers and kept the color chemical compound on my hair longer than it was supposed to be?! It doesn't make sense at all. She was blaming me for supporting her small business. This is why this will be the one and only time I will do business with this salon. When I called her, it seemed like she didn't have any customer so she asked me to come in right away on Tues around noon. Then when other customers showed up, she was trying to get as many customers as possible and left the hair color on me longer than normal. Then she deflected and said she had been doing this for a long time. She knew hair. She said if I experienced hair loss, she would pay 500 dollars. SAD-- I don't want 500 dollars. I just wanted to have my hair color in a normal peaceful way. If you care about cleanliness and want a professional setting in hair salon, this might not be a place that you enjoy. I have been going to salons since I was in my early 20's because I have grey hair since I was young. Now I am almost 40. I never had issue with moving and causing a towel to fall from my neck. It was so weird that the hair stylist blamed customer for a dirty towel.