This med spa charged nd for Dysport products I did not receive. It was on a 50 precent off day. I…read moreinitial appointment due to my plastic surgeon's office being booked for the holidays.. when I arrive they confirmed that I would be getting 50% off, but that is not what happened. I also allowed them to run my card prior to the visit in which I tipped before the visit. You would think this would incline them to want to do a better job!

Hello, I have been a client of The Secret Med Spa in Frisco…read morefor the past four years. About two months ago, I transferred to the Plano location due to the construction at the Frisco office. I initially purchased a microneedling package with exosomes. On January 30, 2025, I was then sold a Skin Brightening package for $804. Two days later, when I came in for Botox, I was also sold a membership for $299 per month. That same Sunday, I called to ask if I could cancel the Skin Brightening package I had just purchased two days earlier since I had enrolled in the membership. The front desk told me they would check with the manager. I called again on Monday and left a voicemail, and again on Tuesday and left another voicemail. No one answered the phone at the Plano location during these calls. I don't know if the front desk intentionally not picking up the call. On my third attempt, I called from a different phone number and someone finally answered. I was transferred to the manager and placed on hold for about 10 minutes. When I did speak with the Plano manager her, she said she would let me know whether the package could be canceled. I also asked that, if cancellation was not possible, perhaps the amount could be applied as a credit toward another service. It has now been four business days (not including the weekend), and I have not received any call back. I left another voicemail on Monday and also sent a text to the location, but I have received no response. I have continued calling, and no one answers. I am very disappointed with this experience, especially given how much I have spent over the years and the fact that I have referred several clients to the Frisco location. At this point, I truly regret signing up for the $299/month membership due to the lack of response and follow-up from the Plano location. I am asking for someone from corporate or management to please contact me. I should not be treated like this. I also owned a business never will or my staff will I treat my client like this. Hillary you just replied here. Here's my response to you. It seems like you did not read this review well. I have called Plano many times it goes to voicemail. No one picks up the call. There was one time someone picked up and put me on hold over 10 mins. I think based on this your office should call the client...right?

I have a friend who works here and through Instagram promotes her services. This salon has many…read moreservices and it's design and cleanliness will make you want to do every service they have! I got a lip blushing done here. Very cool procedure, minimal pain and numbing is included. Many colors to fit your skin type. They also have plastic surgeons that come on a special day to provide their services like Botox and fillers and also give special pricing. Jessica is the one that has taken care of me and she is really skilled and has a lot of experience.

Tereza is A-M-A-Z-I-N-G!!! I have been doing facials & body treatments with her for over 4 years…read more She is very knowledgeable, friendly and will do her best to make you feel & look incredible (more than you already are ). I recommend booking your skin & body treatments ahead of time so you can get the most convenient day & time for you. She is one of my favorite estheticians. I highly recommend her services. Tereza also offers Hydrafacial. Her facial lymphatic drainage is a must & definitely my favorite part of the treatment. She has great hands. Thank you so much Tereza for taking great care of all of us, Linda Cole & family Update: I tried her HYDRAFACIAL & guess what happened? I ABSOLUTELY LOVED IT!!!! Can't wait for my next one. Highly recommended! Thank you Tereza. You are the best :)

I've been going to Mahsa for two years, and I cannot say enough good things about her. She does…read moreexcellent work and is always so helpful in advising me on what I should and should not do. What sets her apart is her honesty and integrity. So many med spas will do whatever you ask for and often try to upsell you, but Mahsa is different. She truly cares about what is best for her clients and gives thoughtful, sincere recommendations instead of just pushing services. I also adore her as a person. She always makes me feel supported and beautiful, and I leave every appointment feeling uplifted. That means so much to me and is one of the reasons I trust her so much. She is not only incredibly skilled, but also genuinely caring, and that combination is hard to find.

I love Masha. She is so patient and just a lovely person all around. Highly recommended for your…read moreaesthetic needs!

I don't remember her name but she was great made me feel at ease and talk to me the whole time…read more Definitely recommend

***STAY AWAY*** 0 start review just have to add one to actually post…read more Have had a few appointments with Hello Sugar in a Dallas Tx location. After 2 appointment disasters I gave them one more chance before I would cancel my subscription. The third appointment went well and my tech won me back. However, I went in for my fourth appointment and decided to get my eyebrows wax. Yes, I have had my eyebrows waxed before with no issues. Well needless to say I am done! I txted them pictures of my eyes and they told me a manager would be in touch with me and I have yet to hear from them.

My skin is starting to age. Their treatment is helpful. Staff is very friendly and I feel very…read morewelcome.

I waited until around 5 days post facial to write this review…read more --First, I got very lucky with my timing b/c I asked for a facial literally right after she had a cancellation so I got in next day. But otherwise, expect to book 4-6 weeks out. --Follow her easy to understand email instructions to confirm your appointment by text, and also show up 10 mins early to appointment. That's not too much to ask. --I am 40 and have never had a facial before so I don't have anything to compare this to. --I was surprised by how fun this experience was. Really pleasant and entertaining conversation. I felt like I made a real friend. --Viktoria asks some prelim questions about products you use and medicines you take. You change into a towel robe and the facial begins. I arrived at 3:50 and walked out at 5:30. --The extractions weren't that bad but the whole time I kept thinking how blotchy and red my face was going to look. But guess what? It was not blotchy or red at all! No redness whatsoever. She must be magic. --She did steam, extractions, a mask, infrared light, some other electric thing, moisturizer, massaged my head and shoulders, it was all really nice. Cost with tip was less than $100. --It doesn't matter if you go in wearing makeup or not. --Don't plan any workouts post facial- nothing where you'll sweat afterwards. --I have had no breakouts, no peeling, no negative after effects from the facial. My skin looks great. Even my husband said I looked younger. --There was no pressure to come back at any given interval, but I will plan to go every 6 weeks or so. I already booked my return appointment. --I can't think of anything negative to say. Viktoria is really wonderful. The only possible downside I can think of is that due to location, you're not getting the nice spa atmosphere, but it would cost twice the amount at a fancy spa and you'd likely not get anyone as well trained and experienced as Viktoria, so I really recommend Viktoria for a high quality facial at reasonable price.

I've been seeing Beverly at Advanced Esthetics since August 2024 and I must admit that my skin…read morejourney thus far has been nothing short of amazing. Beverly is beyond experienced, knowledgeable, and well invested in meeting your skin care needs when it comes to skin care, its routines, and its products. My hyperpigmentation journey has been phenomenally pleasing because of HER. From hyperpigmentation chemical peels, to cold plasma facials, to advanced teeth-whitening, she's THE GOAT with what I'd call magic hands along with enhanced knowledge. She hates to refer to her business as a Spa, but the quality and vibes are simply UNMATCHED! From August 2024-NOW, I can confidently say she's my official go to‼10/10, highly recommend‼

Great experience! Beverly was knowledgeable and kind and made me feel comfortable, relaxed, and…read moreexcited for my skin journey! I would highly recommend Advanced Esthetics. Thank you!

Kathleen is a highly trained medical esthetician who holds several degrees and has been a…read morepractitioner for many years. Her quest for knowledge is never ending, as she is always reading about and taking courses on the latest and greatest options in skincare. She employs many different products and techniques depending on your individual skin needs. She performs standard facials, deep pore cleansing, anti-wrinkle treatments, face needling, electrocurrents...and more! As if you need a bonus, all facials include hot stones placed under your back, and a neck and scalp massage. Total relaxation... Her prices are absolutely unbeatable! And her level of customer care (notice I don't use the word 'service' here, because it is so much more) is beyond any possible expectations. After a session with Kathleen, you will be sure to leave with a glow on your face and warmth in your heart. Not only is she great at working her magic, she is an incredibly intelligent, interesting, and thoughtful individual. Truly a pleasure to meet and get to know her. HIGHLY RECOMMEND!

As I turned 30 my skin just started looking so bad. I felt that I was getting black spots and a…read moreblack mask on my face. I was getting hyper pigment on my skin and not even really realizing it. But with Kathleen she is so knowledgeable and just so smart that she can explain everything to you. She has so many medical degrees and worked for so many top of the line doctors that she knows what she is doing. I am so happy that I get to have my face get worked on by a medical licensed esthetician. She's amazing and my skin looks so amazing. I'm so happy. I want younger and radiant skin and I'm definitely on my way there! Thanks Kathleen!!

Samah at SGlowic is the Best! She's hands-down the most skilled aesthetician in DFW. She's a…read morebeautiful soul and you can't help but gravitate to her kind loving ways. She's gifted in her craft and no matter what your skin & aesthetic goals are, she's ready to offer you valuable & helpful advice with impeccable service. She's uber talented and holds a steady gentle hand. Samah's pricing is the best on the market and no matter your budget, she's ready to work with you to create & craft a more beautiful you.

Samah is a knowledgeable and experienced provider with an artful hand. She is honest and reliable…read more I feel like I can trust her to give me excellent suggestions on ways to improve my skin and prevent aging. I will not trust my face to anyone else!