This is not for this specific store location, but for the online ordering of a gift card. I ordered a gift card for my son on 11/24/20, and my credit card was charged the same day. A week later I had still not received an email with the gift card information, so I called the third-party provider (Buyatab). They told me I would have the email the next day. Next day, no email. I called them again; was told again that I would receive the email the next day. No email.
I tried to call Penguin online support, but there is no call center any more. I sent an email through their site but still have not heard from them (today is 12/07/20). I did find a phone number for one of their stores, so called on 12/01/20. The manager for that location tried to be helpful but if she actually contacted 'corporate' they ignored her and I never heard anything from either her or 'corporate.'
I am extremely disappointed in the lack of service from all sides here. My son likes this brand, so wanted to give him a gift certificate but unless I physically go to one of their stores to purchase this will not happen.
I have disputed the charge on my credit card and am waiting for that result. They wasted no time taking my money but I received nothing for it. I certainly do not recommend shopping online with this company. read more