On Friday, May 23, knowing we are about to go into a three day holiday weekend I was panicked calling around, trying to get in to see an endodontist because the day before I had gone to an emergency dentist for some really bad pain and they told me I needed a root canal to treat a broken tooth. I had never had a root canal or anything like this before so I was navigating this very painful and very scary thing for the first time. I must've called 20 different offices trying to get some relief because Friday morning when I woke up, the pain was excruciating. I called the Oregon Endodontic Group and I was lucky enough to get Emily in the office on the phone.
Knowing they had a packed schedule, heading into an extended holiday weekend she put me on hold two different times in attempt to help me. She was unable to guarantee me anything, but told me she would take my Information and call me if someone canceled. After many more calls, my phone rang and it was Emily. She told me she couldn't guarantee me a root canal, but that she would figure something out and told me to head down and that they would try to squeeze me in, in-between appointments.
As I called many places desperately seeking help, I didn't get anyone to give me the time of day, but she (Emily) had clearly put in extra work and care to help me. As a result, she was able to get me in a chair and eventually evaluated by the Endodontist. Dr. Tarsa suggested I have the tooth extracted as she felt like there was a good chance it couldn't be saved. I actually had an appointment with another endodontist to have the root canal done on Tuesday but Dr. Tarsa clearly had my best interests at heart which I viewed as showing honesty and integrity. She doesn't do extractions so I was worried about having to wait through the weekend again as I would need to see an oral surgeon for this.
Emily was back in my corner calling surgeons trying to get me in. Finally, she got an oral surgeon across town to agree to squeeze me in which was a miracle. I went across town to Three Rivers Oral Surgery and they got me in right before they closed (they stayed late for me). In a world where it is sometimes a challenge to find someone that truly care's for the customer, Emily was my savior. I could tell during my first phone call to the office. She wanted to help me. I don't actually think anyone canceled, I think she continued to advocate for me after my call and promptly called me back. If it wasn't for her, it would've been a painful and rough weekend for me. Instead, I had a pain-free wonderful weekend with my family.
Words can't describe how much I appreciate her care and efforts to help me. If everyone in the medical industry had office personnel like her the world would be a better place. From the bottom of my heart Emily, thank you. read more