We just returned from another wonderful 3-night stay, and once again this property exceeded our…read moreexpectations. This was our second visit, and it definitely won't be our last! We also brought our service dog on this trip and the staff were great about it. We didn't have any issues. The service was excellent from start to finish, and our room was incredibly comfortable. One thing we appreciated this time was being able to use the outdoor grills. Since we weren't staying in a villa, we called the front desk and asked if they could send us plates and silverware, and they were happy to accommodate us. A couple of helpful things to know: there are no microwaves in the guest rooms, but there is a communal microwave located in the laundry room. The hotel also provides complimentary laundry detergent, and there are two washers and two dryers available for guests, which was a nice convenience. The pool and hot tubs were clean, relaxing, and a great place to unwind after a day of exploring. We also had breakfast at the restaurant every morning, and the highlight was seeing Roxane again. She remembered us from our previous stay and greeted us with a warm smile each morning. Her kindness and genuine hospitality made us feel so welcome and was the perfect way to start each day. Overall, another fantastic stay with exceptional service. We look forward to coming back again!

Do NOT do a timeshare update here!! Bryan was our sales representative. Justin the timeshare sales…read moremanager was rude and disrespectful. When we told Bryan we were not interested in buying more points, he must have told his manager (Justin) that Randy my husband seemed interested and his wife, Susan is not interested. When Justin sat down in front of us he said, ( well this is awkward, Susan who makes the decisions you or Randy!!!!) I told him we both make the decisions and yes, now , this is very awkward!!) Never have we had such a disrespectful tag team trying to pit us against each other for a SALE!! Do not subject yourself to this very unprofessional group of salespeople!!

Love the Hilton Waikoloa - here for my husband's company retreat. They did amazing planning with…read morethe hotel. We stayed at the Palace tower. Nice renovations. The boat is no longer operable. There was one tram in service. We did walk most of the time. The hall staff Joseph was so friendly & cheerful with his services. The food was really good as well.

Fancy touristy location. Idk what ableist designed this…read moreresort but some room locations are just difficult to access if you have any movement issues. For example, the Makai Tower oceanside room near the lobby can only be accessed from the lobby by walking up two flights of steep stairs to walk across the bridge, then catch an elevator, or take more stairs, to access your floor. I eventually discovered that the Makai Tower had its own parking area and access door, which would have been helpful information earlier, but still required a lot of walking. There's a seemingly convenient but really old monorail that you could use to access the mountain side of the resort. But the speakers inside of them sound like they're from the 80s and your can hear the brakes screech no matter which side of the tower you're one at all hours of the day and night. Also, the Makai Tower has a stray cat issue, especially by the upstairs restaurant. Honestly, the best things this resort has to offer are the spa and the pools.

The grounds here are beautiful. At night the ambiance feels magical. The spa and fitness facilities…read moreare lovely with tons of equipment, saunas, steam room, cold plunge, hot tub, a giant lap pool. The hotel has plenty of pools and restaurants but the chair management at the pool could be improved. It seemed like guests would reserve their chairs early and the chairs were not turned over once they left. We would walk by and see tons of towels showing chairs were claimed but no one in sight. The only pool that you are able to easily get a chair at is the spa fitness center pool. If you want a safe / easy snorkel option, they have a snorkel pond; King's Pond is 1.8-million-gallon carved lava rock aquarium with tropical fish and spotted eagle rays.

My company came here for our President's Club trip, and every detail coordinated by Shannon, the…read moreSpecials Event Manager, made us feel like VIPs! I worked closely with Shannon, Kehkoa, Indah (accounting) and the events team. While the pre-trip communication was a bit challenging due to time zone differences and delays (or lack) in responses, everything ran smoothly from the moment we arrived through the end of the trip. As the event planner for our President's Club trips, I stayed in a staff room and had no complaints! My room was in a prime location next to the pool, close to Ulu, a washer/dryer, the front desk, the beach garden and the amphitheater. While the staff on-site mentioned everything is within a 10-minute walk, I would challenge that as it really depends on your walking pace and tolerance for heat/humidity. Though there are plenty of [pricey] dining options to choose from on-site, it was frustrating fighting for breakfast, as there is only one designated breakfast spot-- Ulu. It didn't matter that I was a party of one or could be a party of 10, the wait times were horrendous no matter the size of your party. BE WARNED: service operates on island time, so either ask for the check upon getting your food or be patient and enjoy the waves and where you're at in the world. Note: There is a trading co in the front of the resort that is a full coffee bar and offers pastries, grab-and-go options, souvenirs, and various knick-knacks you may need. AMENITIES: There are 8 outdoor pools, one being a kids only pool (Keiki Pool) and one being a pond (King's Pond) where you can snorkel for free. If you don't have time to snorkel off-site, this a fun sample of what the Big Island has to offer. There's also a complimentary washer and dryer, complete with detergent and dryer sheets-- perfect for an extended stay and the many pool/beach days. If you ever need anything, your room may already have it. Check the drawer near the coffee machine. I forgot my phone charger at home and found an all-in-one charger in the drawer (at a cost-- $25). Planning these events can be stressful, especially when you're responsible for EVERYTHING. The events team and the front desk staff went above and beyond -- they even extended my check-out time to 8 PM, which was a huge help for me to finish packing my company's marketing materials and shipping them off.

Randomly I forgot we had a similar experience last year and the same responder Ryan offered a…read morenumber to call but no remedy. If you have a terrible experience, in no way will Marriott do anything to investigate or reconcile. Now that I looked my last year experience was even worse. We were in a room and endured construction work during our entire stay. No refund, no compensation, we didn't even get a return phone call. Crazy too since we have little to no problems at any of the mainland Marriotts, just their island locations. I don't believe whoever Ryan is, is in fact a real person, and if he was and his job was to smooth anything over with unhappy clients, he should be fired. 2 for 2 on poor experiences at locations that are actually really are nice facilities. Being that we stay at least 2-3 days out of every month in some sort of hotel, resort, or airBnB, why is Marriott having such a hard time and none of the other places? Last, I see why we are moving toward automated front desks. Either their policies make the desk the way they are, or there is nobody on the island that can do their jobs. The front desk is so important, and why at my business we take it so seriously. You'd think Marriott would too.

We spent a week at this resort in the timeshare wing…read more Unlike other MVCs I've been to, this property is shared. One wing is the timeshare wing, and the other is the hotel wing. Common parking lot and hotel lobby. The reception desk handles both. Pros: * great friendly staff. * coffee shop * restaurant * pool * access to Anaehoomalu Bay aka A-Bay * walking distance to Kings Shops & Queens Marketplace * Sunset Luau M & F * great sunset views Cons: * no cooktop & oven due to conversion from hotel to timeshare concept. * the self parking lot is like a jigsaw puzzle- there are some tandem spaces. Folks parking in one tandem spot. In essence taking up two spaces. Distance wise - it's a1/2 hour drive from and return to KOA. In previous trips we stayed in Kailua-Kona. This was our first time in Waikoloa. Overall great stay.

The Fairmont Orchid feels alive again, and much of the credit goes to General Manager Todd Temperly…read moreand his wonderful team. Finally someone who values returning guests . Todd deserves a separate mention. He is responsive, enthusiastic and clearly invested in the guest experience. His renewed energy can be felt throughout the hotel. The property is cleaner, the staff seem happier, and the warmth and attentiveness that had faded in recent years are back. Carla at the front desk brings fantastic European warmth, fun and personality. She makes returning guests feel genuinely recognized and welcomed, which means a great deal after more than 20 visits. Last but certainly not least, Guest Service Manager David Dumyahn is the person every hotel should pray to have. He makes sure guests feel completely taken care of and treats exceptional service as a must, not a favor. I have always loved this location and visited over 20 times , especially the calm and protected beach, which is perfect for families with small children. This visit renewed my enthusiasm completely, and I am already planning to return in two months.

Gracious first impression, disappointing follow-through -- particularly considering the stars they…read morecarry. Check-in was warm and the complimentary upgrade lent a genuine sense of hospitality -- one the stay itself never lived up to. The air conditioning was broken and clearly overdue for servicing. Housekeeping was inconsistent at best: personal items had been moved in ways we found inappropriate, bed linens went unchanged for stretches, and the towels bore visible stains on two different occasions. Most concerning was a basic hygiene failure we witnessed directly: a housekeeper handled the trash bin and then, without changing gloves or washing hands, proceeded to handle and place our fresh towels. That is not a lapse in polish -- it is cross-contamination, and at a property of this caliber it points to a gap in training and supervision that guest-facing warmth cannot paper over. We've shared the details with hotel management and trust the Fairmont brand team will want to look into this. One expects a Fairmont to get the fundamentals right. This one did not.

Farewell Sunset Dinner on Kilohana Beach Mauna Lani…read more Enjoyed a relaxing day and we are looking forward to our final day here in Hawaii. Bartender, Host, and all ther servers was so friendly and helpful. Rosemarie and James made sure we had everything we needed. Live Hawaiian Music - Ben Kama @benkamamusic Whiskey Sour Chardonnay Fresh Green Salad Steak and Fish Cheese Cake Make you own S'mores... Mahalo! You mush host your next event here.

This hotel is beautiful, truly. Everywhere you walk, a breeze follows you so you feel like a…read moreHawaiian model. The entire property is stunning EXCEPT the old tiled walkway to your room with a rolled out carpet runner. That was the only part that was like "finish the design job please" but I get it, #budgets. The room itself is totally fine but walking to the room I was surprised considering how flawlessly stunning, modern and upscale the rest of the grounds are. The valet and reception staff are beautiful, elegant, friendly, upscale. Borrow a cute Mauna Lani bike for free and ride over to the market or the Fairmont for some daytime snorkeling. The gym is well appointed and has a great water machine. The breakfast buffet is well worth the $60pp value. I think I ate enough sashimi to shut up about sashimi prices for a while. Their açaí bowl with house made granola is to die for. Most memorable was making friends with Viola, Hawaii's most valuable Tutu (grandma) at Halani. Her aloha spirit just blessed our entire trip with sunshine and love. I also got to meet Les from the kitchen at Halani and learn about Taro farming! I will forever consider them my new friends from the islands.

I'd give this place 5 stars if there were more signs to direct people and better communication…read moreoverall from the front desk. The resort amenities and views of the ocean are amazing and spectacular. I booked the hotel with a flight package and didn't get to read reviews of the hotel until much later. I was very anxious because of the horrible reviews but hoped for the best. By the end of our visit, we really ended up loving the resort. Bad stuff: Front desk worker at check in was not very friendly, even when trying to engage in very short small talk. She didn't inform me if breakfast was included, and I had assumed it wasn't since i couldn't find that detail on my reservation. Normally, they tell us what is and isn't included with our stay. I should've asked, but it slipped my mind, and the days got busy. She was well-versed with how much the resort fees and parking were though. There could be more signs directing us to certain parts of the resort. To get to one of the pools, one of the staff told us to go to the end of the hall, go downstairs to the laundry room (first floor) and exit the door. Like why is there a secret passage way to the pools lol. Also some paths took us to dead ends. A "do not enter" sign would've been helpful. The lagoon is the place to be, and they don't make it easy to get there from anywhere on the resort. They do give a resort map. If you can find your bearings, the map helps. Ice machines are not easy to find. We called the front desk, and they didn't know. Ended up getting info from Housekeeping. Turns out, the ice machine was far from our room. There are no microwaves in the rooms, but apparently there is a microwave somewhere in the tower. Didn't bother looking for it. You can wait up to 30 minutes for the tram at the Ocean Tower. Good stuff: The room we had was on the 6th floor and wonderful. It was a huge room with a sofa and a king bed. We had a view of the ocean that was just spectacular! There were a little bistro table and 2 lawn chairs on the balcony. It was a perfect setting to watch the sunset and watch the coconut trees sway with the wind. The lagoon is so fun! You can rent water equipment like stand-up paddle boards, water bikes, amongst others. If you have goggles, you will see turtles, manta rays, and fish from the ocean. It's so awesome! We saw a dolphin pool on the way to the lagoon. I think you can do a dolphin swim, which is kinda cool to have at a resort. I just hope they're treating the dolphins well. There's beautiful scenery everywhere you go and well-paved paths for walking. Food and drinks on the resort are better than your average hotel restaurants. There's also happy hour at the grill near the lagoon. Coffee bar is good too and has some food offerings. I wish they stayed open longer, like until dinner time. With the resort being so big, we definitely got our steps in. Most of the time, we skipped waiting for the tram. The walk to the main lobby really isn't that bad, and I'm not an active person. Tips: Drop off your luggage at the main lobby before parking (if you have a car). Saves you from lugging your baggage from the parking lot to the the tower or the tram stop. Likewise, call ahead for a bellhop to pickup your luggage when you check out for the same reason. If you have a car, at checkout, keep a room key so you can exit the parking lot one last time. They have a key box to drop your key in at the parking lot exit. If you want cheaper food options near the resort, there's Lava Lava and the Queens Marketplace. Lots of different options there including the market, where you can buy groceries as well as hot food. Spend as much time at the resort and ditch renting a car. If you want to join tours, you can book the ones that pick you up at the hotel. You can get discounts booking them with the hotel concierge too. They have a shuttle (not free, but cheap) that takes you to the Queens Marketplace and Lava Lava.

I've read the reviews after I had already planned for a trip to Wakiloa and I wasn't hopeful. I'm…read moreglad I was pleasantly surprised. We got an updated room on the 3rd floor with a view of the Kona Pool and the ocean. It was perfect for watching the sunrise and sunset. The downside was kids stayed at pool until after closing at 10PM every night. I get it, they're on vacation too, it was just loud. As far as the room it was huge, no microwave, that was down the hall. The shower was updated and big and a huge walk in closet to store our luggage. My partner really liked the bed and felt it was comfy for his body. I loved the pillows. The walk from the parking area to our room took no more then 13 minutes each time I clocked it and it's not a bad walk at all. The resort has artifacts and paintings to enjoy along the walk. We only ate at the pool bar once and the Italian spot Nui. We found better value going to Kona Biscuit and other restaurants in the Wueens Marketplace. That is a short 2 minutes each drive from our spot. Overall I wouldn't go back because I prefer a location with direct beach access that's not rocky. Also the design is a bit exhausting. The team worked the whole time we were there, but we only used it once. We took our own luggage at checkout and didn't find it taxing to do so even with the 13 minute walk.

Had the best time at this hotel resort. Clean, friendly employees and great amenities. Many things…read morewere available within a 5 mile radius. Shuttles to get you from one stop to the next. I would definitely come back. Family friendly with activities for all throughout the week. Pool hours were til 10p which was nice since we were sightseeing throughout the day. Our location had a nice slide that closed at 5pm . A golf course and lots of critters crawling around, mongoose, lizards, birds and more.

While I was here, in just 36 hours the tram that is supposed to take you from Ocean Tower to the…read moremain entrance and a few other places became useless. This was because of 2 of them collided head-on! How does something like this happen? This has never happened anywhere in my entire life! The worse part was the only way I discovered it was a nice patron told us about it and showed us a picture of it on her phone she took. Otherwise I would have just been waiting around forever for it to show up. There are way better ways to spend time and money on in Kona. Don't spend it here.

BAD COCKROACH INFESTATION!!…read more We stayed here for 5 nights in Aug 2025 and unfortunately our experience was ruined by a persistent roach infestation inside our unit. On the very first night, we killed six live roaches indoors. Over the next two days, we encountered several more inside--including one crawling near my foot while we were eating at the kitchen table--which terrified my children. We also saw many on the patio, along with ants along the wall near the sliding doors. We were unable to use the patio or keep the doors open for fresh air. Management sent pest control to spray, but the cockroach sightings continued. They offered less than 10% partial compensation, but it didn't make up for losing the ability to relax or feel comfortable in the unit for the majority of our stay. We understand Hawaii has tropical insects, but this went far beyond the occasional sighting. This was a recurring and disruptive issue that affected our enjoyment of the vacation. Management said it's "normal" for Hawaii. Well, I've been coming to Hawaii for decades and I can confidently say this is a bad infestation because I have never before experienced anything like this. Especially at resort (supposedly) of this caliber and price point. And management's response was slow and unsatisfactory. I do NOT recommend this resort. Proceed with caution--especially if considering a ground-level unit.

Recently stayed at 15A . Loved the remodeled floors - fully tiled. Free parking. The unit also…read morecame with additional Hilton Pool access which included validated self parking at the Hilton. We booked direct with the owners who were amazing and helped with some great local suggestions. Super responsive. www.vitaminseahi.com

This was the most amazing stay!! Everyone was so friendly, our service was always fast, and there…read morewas a bunch to do! We got a complimentary paddle board for an hour and towels for the day. They gave us reusable water bottles to use for our stay to reduce waste they gave us leis upon arrival. They had made a manta out of towels that they placed on the bed- so fancy! They also provided banana bread, Nutella, and shortbread cookies on the table of the hotel room. The view was AMAZING and the ocean is perfect to swim in at any time of day. Many free activities offered daily. There are some nice restaurants on site- serves breakfast and dinner (at the Manta). I hope to get to come back someday.

My truly grateful, bucket-list experience happened on 12/2025, I can cross this off my list and/but…read morehope to visit get to stay again ( crossing fingers) Super excited while we drove along the Kohala Coast, Once we arrived at the front, there's a security at the gate, to check you in and will hand you a parking pass, I feel safe already. I am overwhelmed with joy, having the ultimate experience of staying at Mauna Kea Beach Hotel, Autograph Collection, is truly a dream come true! My upgrade request to a deluxe room with ocean view and balcony had been confirmed and I'm overflowing with gratitude! The seamless check-in process, Thank you to front desk staff Lauae- she was super friendly and patient checking us in and sharing all the important details about Mauna Kea Hotel, we also got a welcome leis, wet cloth and champagne at check in. My request for late check out at 4 pm ( perks of Titanium status) has set the tone for an unforgettable stay. The thoughtful gifts, in my spacious and stunning ocean view room are the perfect touch. I am soaking up every moment of my amazing staycation, from check in til we checked out @ 4pm on the dot, creating Mauna Kea memories with the love of my life. Our rooms are renovated, super spacious and modern. I love the the simple touches they added to the room. There a water filter fill station in the rooms, the lights turns on and off with a click of a button on the wall, charging device are up to date. I loved the toiletries brand provided- so soothing! Omg. The view from our balcony, just WOW! We had our alcoholic drinks, take out, snacks, all out there on the balcony and we just really enjoyed each other's company relaxing and taking it all in. The beds are so comfy, the toilet are toto brand, and I loved taking shower with the ocean view too, hehe. The only time we left the room was for breakfast, for our walk to explore the premises and for the pool. I loved the pool especially the adult, infinity pool- really enjoyed the peace and quiet here, then we headed to the other pool for a swim and jacuzzi. Although the beach was All in all, Thank you. Thank you Marriott gods for this incredible upgrade and late check out, thank you for the tote bag and water bottles, this all exceeded my expectations! We sure did enjoyed every single moment here! Although it is not cheap, I think you should go for it, check it out- just do it, life is too short, life it and enjoy it to the fullest.