We had such a great stay here. The property is beautiful, the pools are relaxing, and the access to…read moreA-Bay is perfect -- just a short, easy walk to a gorgeous beach. The resort never felt overly crowded, which made the whole trip feel really peaceful. Our room was cleaned every single day, and we loved that they offer free washers and dryers for guests. It was such a nice perk -- we dried our towels daily and didn't have to deal with sandy, damp stuff in the room. Everyone we interacted with was so nice. The bell desk even held Tim's glasses for us so we could go out one evening without worrying. The concierge team was also super helpful and actually helped us book our next Marriott stay in Kauai. The on-site restaurant, Hawaii Calls, was great -- amazing Mai Tais and solid food overall. The only thing I'd skip is the little coffee shop; we paid for parfaits and it just wasn't worth it. The only minor downside was that our oceanfront balcony wasn't quite as "oceanfront" as we expected for the price, but it was still a lovely room and didn't take away from the experience. We loved our stay here so much we already booked another Marriott for our next trip. Beautiful resort, great service, and a perfect base for exploring the Big Island.

We've been coming to the Waikoloa Hilton for about 15 years now and have visited a handful of times…read moreover that stretch. With that history, I can say with confidence that the experience has noticeably declined and our most recent trip made that hard to ignore. The biggest frustration is the cuts to on-site transportation. The boats that used to ferry guests around are largely gone, and the tram service seems to always be down. That leaves you walking and this is not a small property. Depending on where your room is, you're looking at close to half a mile to a mile between points, which is brutal when you have kids, luggage, and all your gear in tow. The on-site activities and amenities have also thinned out compared to what they used to offer. It just doesn't feel as full and vibrant as it once did. That said, there are still genuine highlights. The valet service was excellent, incredibly kind, and complimentary for us. The day pass option is solid if you want to come for a visit without staying overnight, and towel rentals are included with that service. The resort's layout is actually a plus in one way if one area gets too crowded, you can easily move to a completely different pool or section and have an entirely different experience. The ocean connection to the resort is genuinely special too we went snorkeling and spotted turtles and fish right there, which was a highlight for our whole family. The hotel rooms feel like they've slipped in quality over the years, and the buffet prices have gone up significantly while the food quality hasn't kept pace. Convenient? Yes. Worth the price tag? Not really anymore. My honest recommendation: skip staying on property and instead Airbnb or find a different t nearby timeshare we've done it and it's a great way to enjoy the area at a much better value. Then come do a day visit at the resort to enjoy the amenities without the overnight sticker shock. We still love Waikoloa and will keep coming back, but the resort itself needs to invest in what made it great a decade ago.

Love the Hilton Waikoloa - here for my husband's company retreat. They did amazing planning with…read morethe hotel. We stayed at the Palace tower. Nice renovations. The boat is no longer operable. There was one tram in service. We did walk most of the time. The hall staff Joseph was so friendly & cheerful with his services. The food was really good as well.

I have never had a worse experience at hotel as we did here. Not at a cheap hotel or hostel. The…read morelevel of incompetence is hard for me to even understand. We had a reservation and were celebrating my friends Birthday. We checked in around 11:40pm. The resort is huge, so we drove over to the wing where our room was. There is a bit of a walk to get luggage into the hotel. On the ground floor, we hit the elevator button, as they had us on floor 5. Nothing happened. One in our group had an injured ankle, and this, with heavy luggage, made stairs a difficult option. The non injured friend went to find another elevator. She found a hotel security woman who told us she had been told yesterday they were doing an emergency electricity shut off at midnight. Then all of the power went out, emergency lights and all. We were thankful we had at least found her as she was able to get us back to the lobby (which had at least partial power) in a golf cart. There was a different employee at the front desk at this point. She had no response as to why we were checked into a 5th floor room right before a known power shut off. The keycards are electric, how were we to even get into the room? At this point all cell phones were on low battery. We asked what to do about light, we were told she could offer us "glow sticks". We were put in a ground floor room for the night, let in manually by security. Then at 2am all of the lights came on in the room. The employees did not think to turn them to off when we were brought to the room. Then at 6am the alarm clock went off. That morning, exhausted, we then had to move up to our booked room, though they did send a porter who was kind and friendly. I guess we should be thankful we were not in the elevator when the power went out? This was certainly a Birthday stay that will not be forgotten. Lastly, we were offered no explanation as to why we were checked into without being told or given a plan for the power being turned off. The incompetence is astounding. Did no one tell the front desk about the planned power turn off? Did they not check their system to see they had a reservation still coming and maybe they needed a plan? I do want to note that the woman working security, the younger man driving the luggage cart, and the gentleman that was the porter were lovely, helpful people. In regard to the resort itself, it is as pictured, and the ocean view is amazing. My other issue with the resort, and this is likely true of all of them in the area, is the food and drinks are overpriced, even by Hawai'i's expensive standard. And they must know there's nothing you can do, it's so far to go to get anything else. But with the cost of the resort, it would be nice to not be price gouged once you are there. A week after we arrived home, we still had not been contacted in any way, no compensation had been offered at all, I called the general Hilton number. After 50 minutes of being on the phone, I will say the polite supervisor resolved the situation my satisfaction. While I appreciate the resolution, I have no trust in this brand. I do not recommend staying here, I doubt I will ever stay at another Hilton, it is abundantly clear they do not care about their guests.

Beautiful hotel right on the beach! The hotel is quite large and has a lot of great amenities. Our…read morefavorite was the lagoon pool filled with unique fish and marine life. The beach actually has sand (unlike most beaches on Big Island) and the snorkeling was excellent. Service is top notch here as well. The pools were nice and not crowded. Absolutely lovely hotel!

My company came here for our President's Club trip, and every detail coordinated by Shannon, the…read moreSpecials Event Manager, made us feel like VIPs! I worked closely with Shannon, Kehkoa, Indah (accounting) and the events team. While the pre-trip communication was a bit challenging due to time zone differences and delays (or lack) in responses, everything ran smoothly from the moment we arrived through the end of the trip. As the event planner for our President's Club trips, I stayed in a staff room and had no complaints! My room was in a prime location next to the pool, close to Ulu, a washer/dryer, the front desk, the beach garden and the amphitheater. While the staff on-site mentioned everything is within a 10-minute walk, I would challenge that as it really depends on your walking pace and tolerance for heat/humidity. Though there are plenty of [pricey] dining options to choose from on-site, it was frustrating fighting for breakfast, as there is only one designated breakfast spot-- Ulu. It didn't matter that I was a party of one or could be a party of 10, the wait times were horrendous no matter the size of your party. BE WARNED: service operates on island time, so either ask for the check upon getting your food or be patient and enjoy the waves and where you're at in the world. Note: There is a trading co in the front of the resort that is a full coffee bar and offers pastries, grab-and-go options, souvenirs, and various knick-knacks you may need. AMENITIES: There are 8 outdoor pools, one being a kids only pool (Keiki Pool) and one being a pond (King's Pond) where you can snorkel for free. If you don't have time to snorkel off-site, this a fun sample of what the Big Island has to offer. There's also a complimentary washer and dryer, complete with detergent and dryer sheets-- perfect for an extended stay and the many pool/beach days. If you ever need anything, your room may already have it. Check the drawer near the coffee machine. I forgot my phone charger at home and found an all-in-one charger in the drawer (at a cost-- $25). Planning these events can be stressful, especially when you're responsible for EVERYTHING. The events team and the front desk staff went above and beyond -- they even extended my check-out time to 8 PM, which was a huge help for me to finish packing my company's marketing materials and shipping them off.

We got married here on Valentine's Day 30 years ago. We come here every year for Valentine's Day…read more. The manager Brian is the nicest and caring person. He makes you want to come back. I missed one of the employees who retired. We had an ocean front 2 bedroom in the ground floor which I really don't care for cause I can't have the shades open while I sleep cause people walk by. Michael the concierge is always welcoming when we come. Lisa at the front desk was very helpful too.

Beautiful location with updated rooms and common areas. The staff are excellent and really take the…read moretime to get to know you. The pool staff (Michael, Mikayala, Nathaniel, George, and Denver!!) really made our trip. They stopped by to see us each day and made us feel so special!! We will be back!

We loved our stay at the Fairmont, orchid! We love the rooms and the soap they have is amazing! We…read morealso love the restaurants and the location is just perfect!! The resort is absolutely gorgeous. They have a waterfalls and beautiful plants everywhere! Shout out to Sampson because he was amazing! His customer service skills are beyond exceptional!! we miss him already, and consider him a friend! He would give us suggestions and helped to make sure we understood everything that we were able to do... he went above and beyond to make our time in Hawaii magical!!! we went snorkeling and he brought our children beach toys when he saw us playing on the beach with no toys! Every time we walked by, he greeted us with a smile and talked with us!! he definitely will always be remembered! When we were checking out, Jeff made the transition so easy! He helped us with all of our bags, and we had a lot!!!! he moved all of our bags for us from our room, even our backpacks and our surfboard and he was so kind he stored our refrigerated food for us in the refrigerator until it was time for us to leave for our flight!

The Fairmont Orchid has honestly become an annual tradition for me, and at this point I don't see…read morethat changing anytime soon. The resort itself is absolutely stunning. It feels like full luxury from the moment you arrive. As soon as you walk into the open air lobby, you can see straight through the entire property, the pool, the palm trees, and the ocean views all lined up in front of you. That first impression really sets the tone and is one of the standout features of the resort. Another major highlight is the private lagoon beach. It is calm, swimmable, and perfect for all ages. They provide complimentary snorkel gear, and you will almost always see sea turtles in the water, which makes it feel like a true Hawaii experience. Poolside service is also great, with drinks and snacks available, and there is even a taco truck that is perfect for kids or a quick casual bite during the day. Located on the Kohala Coast, the views are some of the best in all of Hawaii. Whether it is sunrise walks or sunsets by the water, the setting alone keeps me coming back year after year. The rooms are clean, comfortable, and well done. Not overly flashy, but they do not need to be because the environment does most of the work. The resort layout flows really nicely, from the open air lobby to the oceanfront paths. Dining is a big plus here. Brown's Beach House is the main restaurant and definitely a highlight, great food, right on the water, and an amazing sunset vibe. For breakfast, Orchid Court has a daily buffet that is consistently solid and easy. There are also a few other options on property, so you are not limited. Amenities are strong across the board. The gym is 24/7, which is a big plus. The spa is great and adds to the overall experience. If I remember correctly, even the pool runs 24/7, which is rare and makes late night swims a nice option. What really stands out is the value. It is definitely on the higher end price wise, but still not as expensive as places like the Four Seasons Resort Hualalai. If you time it right, Costco Travel sometimes has great deals, like pay for four nights and get the fifth night free packages that can also waive resort fees, and provide some additional resort credit. I have so many great memories here, which is a big reason why I keep coming back. The only downside is that in recent years they have started charging for parking, which feels unnecessary at this level. Overall, I love this place. The setting, the consistency, and the overall vibe make it somewhere I look forward to returning to every year. Easily five stars for me because of the memories, although the parking would probably bring it down closer to a 4.5. Overall one of the best resorts in Hawaii, just keep in mind about the resort fees and parking!

This hotel is beautiful, truly. Everywhere you walk, a breeze follows you so you feel like a…read moreHawaiian model. The entire property is stunning EXCEPT the old tiled walkway to your room with a rolled out carpet runner. That was the only part that was like "finish the design job please" but I get it, #budgets. The room itself is totally fine but walking to the room I was surprised considering how flawlessly stunning, modern and upscale the rest of the grounds are. The valet and reception staff are beautiful, elegant, friendly, upscale. Borrow a cute Mauna Lani bike for free and ride over to the market or the Fairmont for some daytime snorkeling. The gym is well appointed and has a great water machine. The breakfast buffet is well worth the $60pp value. I think I ate enough sashimi to shut up about sashimi prices for a while. Their açaí bowl with house made granola is to die for. Most memorable was making friends with Viola, Hawaii's most valuable Tutu (grandma) at Halani. Her aloha spirit just blessed our entire trip with sunshine and love. I also got to meet Les from the kitchen at Halani and learn about Taro farming! I will forever consider them my new friends from the islands.

Second time coming back ! This experience was even better! Would like to start by saying thank…read moreyou, John for making everything spectacular at the cabana, and going above and beyond . Kelly was my bartender and have to say she was awesome ! You can have her make any cocktail and trust it will be exquisite. I would also like to extend my thank you to Melissa the manager who showed me where morning yoga was and even got my pup a little treat . Amy who was our server excellent .! Everyone here is beyond amazing . Alondra thank you for being so kind to me . This resort is 5 stars! I won't ever stay anywhere else . Mahalo for everything.

Stayed at Ocean Tower in February 2026 and the rooms were super spacious and felt newly renovated…read more We especially loved the bidet toilet, our balcony with seating, and the little booth style table area. To note, Ocean Tower is the farthest from the main lobby, entrance, and parking lots. We did not mind the walk, but it was about 10 to 15 minutes depending on how fast you go. We tend to walk pretty fast and usually chose to walk to the parking instead of waiting for the monorail or boat since walking felt quicker anyway. There is plenty to do and eat on the resort, so you really do not need to leave if you are going for a relaxing resort trip. I actually do not think we spent enough time enjoying the property since it was our first time on the Big Island and we had a packed itinerary. We did spend some time snorkeling, at the pool, and watching the dolphins over a couple of afternoons. They also have dole whip which was really good. The sunset in front of the Palace Tower was gorgeous. We had breakfast vouchers during our stay but only ended up using them once. We were not very impressed with the options at the cafe. The property is also close to Kings Shops and Queens Marketplace, about a 30 minute walk or a 5 to 7 minute drive.

The Ocean Tower rooms are spacious and comfortable, but the location is something to keep in mind…read more - It is the FARTHEST in the resort, and the walk from the main lobby takes about 10 minutes at a fairly brisk pace, not exactly a leisurely stroll. While the resort offers a tram service, it's very slow. My child can walk faster! - Microwave on the Ocean Tower is located on the 3rd floor. Next to ice machine. Few staff members have give me incorrect information. - BIRDS!!! WTF is up with the birds?! The noise of nature turned to nuisance. If you're on the top floor of Palace or Ocean tower, it's like they are fighting for food or having a new years party!!!!! That said, the property itself is beautiful and conveniently located just minutes away from nearby plazas with restaurants, takeout options, grocery stores, and even a Starbucks, which makes grabbing food or essentials You may want to consider requesting a tower closer to the main lobby.

While I was here, in just 36 hours the tram that is supposed to take you from Ocean Tower to the…read moremain entrance and a few other places became useless. This was because of 2 of them collided head-on! How does something like this happen? This has never happened anywhere in my entire life! The worse part was the only way I discovered it was a nice patron told us about it and showed us a picture of it on her phone she took. Otherwise I would have just been waiting around forever for it to show up. There are way better ways to spend time and money on in Kona. Don't spend it here.

Had the best time at this hotel resort. Clean, friendly employees and great amenities. Many things…read morewere available within a 5 mile radius. Shuttles to get you from one stop to the next. I would definitely come back. Family friendly with activities for all throughout the week. Pool hours were til 10p which was nice since we were sightseeing throughout the day. Our location had a nice slide that closed at 5pm . A golf course and lots of critters crawling around, mongoose, lizards, birds and more.

BAD COCKROACH INFESTATION!!…read more We stayed here for 5 nights in Aug 2025 and unfortunately our experience was ruined by a persistent roach infestation inside our unit. On the very first night, we killed six live roaches indoors. Over the next two days, we encountered several more inside--including one crawling near my foot while we were eating at the kitchen table--which terrified my children. We also saw many on the patio, along with ants along the wall near the sliding doors. We were unable to use the patio or keep the doors open for fresh air. Management sent pest control to spray, but the cockroach sightings continued. They offered less than 10% partial compensation, but it didn't make up for losing the ability to relax or feel comfortable in the unit for the majority of our stay. We understand Hawaii has tropical insects, but this went far beyond the occasional sighting. This was a recurring and disruptive issue that affected our enjoyment of the vacation. Management said it's "normal" for Hawaii. Well, I've been coming to Hawaii for decades and I can confidently say this is a bad infestation because I have never before experienced anything like this. Especially at resort (supposedly) of this caliber and price point. And management's response was slow and unsatisfactory. I do NOT recommend this resort. Proceed with caution--especially if considering a ground-level unit.

Recently stayed at 15A . Loved the remodeled floors - fully tiled. Free parking. The unit also…read morecame with additional Hilton Pool access which included validated self parking at the Hilton. We booked direct with the owners who were amazing and helped with some great local suggestions. Super responsive. www.vitaminseahi.com

My truly grateful, bucket-list experience happened on 12/2025, I can cross this off my list and/but…read morehope to visit get to stay again ( crossing fingers) Super excited while we drove along the Kohala Coast, Once we arrived at the front, there's a security at the gate, to check you in and will hand you a parking pass, I feel safe already. I am overwhelmed with joy, having the ultimate experience of staying at Mauna Kea Beach Hotel, Autograph Collection, is truly a dream come true! My upgrade request to a deluxe room with ocean view and balcony had been confirmed and I'm overflowing with gratitude! The seamless check-in process, Thank you to front desk staff Lauae- she was super friendly and patient checking us in and sharing all the important details about Mauna Kea Hotel, we also got a welcome leis, wet cloth and champagne at check in. My request for late check out at 4 pm ( perks of Titanium status) has set the tone for an unforgettable stay. The thoughtful gifts, in my spacious and stunning ocean view room are the perfect touch. I am soaking up every moment of my amazing staycation, from check in til we checked out @ 4pm on the dot, creating Mauna Kea memories with the love of my life. Our rooms are renovated, super spacious and modern. I love the the simple touches they added to the room. There a water filter fill station in the rooms, the lights turns on and off with a click of a button on the wall, charging device are up to date. I loved the toiletries brand provided- so soothing! Omg. The view from our balcony, just WOW! We had our alcoholic drinks, take out, snacks, all out there on the balcony and we just really enjoyed each other's company relaxing and taking it all in. The beds are so comfy, the toilet are toto brand, and I loved taking shower with the ocean view too, hehe. The only time we left the room was for breakfast, for our walk to explore the premises and for the pool. I loved the pool especially the adult, infinity pool- really enjoyed the peace and quiet here, then we headed to the other pool for a swim and jacuzzi. Although the beach was All in all, Thank you. Thank you Marriott gods for this incredible upgrade and late check out, thank you for the tote bag and water bottles, this all exceeded my expectations! We sure did enjoyed every single moment here! Although it is not cheap, I think you should go for it, check it out- just do it, life is too short, life it and enjoy it to the fullest.

This was the most amazing stay!! Everyone was so friendly, our service was always fast, and there…read morewas a bunch to do! We got a complimentary paddle board for an hour and towels for the day. They gave us reusable water bottles to use for our stay to reduce waste they gave us leis upon arrival. They had made a manta out of towels that they placed on the bed- so fancy! They also provided banana bread, Nutella, and shortbread cookies on the table of the hotel room. The view was AMAZING and the ocean is perfect to swim in at any time of day. Many free activities offered daily. There are some nice restaurants on site- serves breakfast and dinner (at the Manta). I hope to get to come back someday.