I wrote a five star review six years ago and I'm writing another five star review. We have been taking our dogs to Orchards Veterinary Clinic for over 20 years now. Everyone from the receptionists to the technicians to the doctors have been absolutely wonderful. Last week our dog had surgery and everyone was absolutely great. Since Dr. Eric retired, we had to choose a new doctor. We chose Dr. Bechen who is wonderful! She communicated with us following the procedure letting us know how things went and Hope was great with the after care information. Everyone at the clinic is great and I highly recommend Orchards Veterinary Clinic! read more

My dog is a 4-pound, highly-trained, 12 YO medical alert dog, a Yorkshire Terrier, trained to urinate on command. I had requested a blood test, concerned about diabetes. The Dr. extracted urine via cystocentesis without my permission for a urine test, let alone a needle extraction of urine. I can assume without an ultrasound as the dog showed obvious signs of discomfort for several days afterwards. Clinic staff called me 4 days later conveying a diagnosis that made no sense. I demanded a copy of the test results then realized there were extensive abnormal blood and urine results. Multiple times I requested more explanation and a call from the doctor. Multiple times I requested a different food prescription because my dog is allergic to beef and poultry. I kept getting their insistence that I buy Royal Canin beef or chicken renal diet from their website. The last email includes the statement, "I had the doctor take a look at his results and its not entirely clear in Dr Lovazs notes on why he wanted to start Pocket Rocket on a urinary diet. With Pocket Rockets history of allergies to chicken and beef, I want to touch base with Dr Lovasz when he is here again on Monday." I have yet to get further contact. I'm taking my dog to a different clinic for an expensive, same-day appointment to get the answers I need. read more

Orchards Veterinary Clinic - Veterinarians Near Me - Vancouver, Washington

Never again will I ever go here. Horrible service when my dog was seriously ill. Whom ever answered the phone was definitely not understanding of my situation. I understand they are not emergency vet but I am fairly new to the area and I had to ask where to go. They were not going to provide me options! My dog passed away that day and luckily I found a great place for care and I was able to say my goodbyes. read more

Orchards Veterinary Clinic - Veterinarians Near Me - Vancouver, Washington

I've been a loyal Orchard Vet client for decades. My family and even my grown children have brought their pets here for years. Sadly, the level of compassion and professionalism has declined dramatically. This all started when I emailed about refilling my dog's anxiety medication. He had just been seen in July for vaccines that cost nearly $300, so I was confused when they said I'd need another full appointment. They explained it was because a tech, not the doctor, had given the vaccines -- something that was never mentioned to me. Wayne left me a voicemail saying the person I'd been emailing had "miscommunicated" and asked me to call so he could clear it up. When I did, he immediately began quoting "the law" without being able to explain what law he meant, and spoke over me the entire time. When I shared that my dad had passed away in July, and that I'd also lost two dogs (one in July and one in August), he completely ignored it and just kept talking. There was no empathy, no compassion -- just defensiveness. Shortly after that call, the clinic manager Lisa contacted me to say I was no longer welcome as a client because she had "overheard" the conversation. She never even spoke to me directly. Then, I received an email from the clinic saying my email address had been blocked to "avoid further conflict." I was calm, respectful, and simply trying to get clarity after decades of loyalty. We love Dr. Eric and always appreciated his care -- he's a wonderful veterinarian. But it's clear from reading other Google reviews that I'm not the only longtime client Lisa has dismissed. After decades of bringing all of our pets here and spending thousands of dollars, this was a heartbreaking and disappointing experience. Orchard Vet used to feel like a caring, small-town clinic that valued both people and their animals. Sadly, that's no longer the case. read more

So kind and caring. A feral cat came to our door crying and my daughter fed her. We discovered she was pregnant. We searched the neighborhood to see if anyone knew who she belonged to but she was a wild cat not chipped. We needed help for her and called 17 different places, including the Humane Society, which was full up with cats. Hope at Orchards was one of two that were willing to help us. Unlike the other places we called. She was very kind and caring and concerned and set up an appointment as soon as she could for us. I highly recommend orchards veterinary clinic. read more

Fantastic experience for all four of our family, lol Very professional, very efficient, and very kind. I highly recommend O.V.C. for all your animals. read more

I've come to Orchards for 4 years now. Anytime I've gone to another vet (Covid really booked everyone out), it's reminded me of why I always come back to this place. This week there was an emergency with one of our cats. This happened on Monday, March 28th around 5pm. (Putting the time/date to really shine a spotlight on the amazing receptionist, who's name I can't remember). Orchards was the first place I called and they immediately agreed it was a major issue and validated every concern with immense empathy. The receptionist informed me they were booked up but they would call me back and see what they could do. They sounded really busy, and I assumed I wouldn't hear a reply since they're a smaller place. After calling around, a lot of other vets worked me into a frenzy to go to try an emergency vet. I was about to leave with my cat in a crate when I got a call from orchards, the same receptionist offering to get me in a few days later. She talked me through every symptom and sign to look for until his walk-in. I left the conversation feeling a lot more educated and less stressed. It seems so small, but it really made such a difference to get that call back and it was such a testament to her customer service and care for the animals that come in. During his appointment, they managed everything perfectly. I felt secure knowing he was being well-taken care of. After his care, Dr. Atwell spent so much time explaining what they found. I left with that same sense of trust that my pet was going to be okay. I can't recommend this vet office enough. Anytime I come in, the receptionists are kind, and register my animals in a way that makes me feel safe. They always answer my calls and questions. And Dr. Atwell is always willing to explain any procedure or medical concern with empathy. I can't believe you guys managed the same service during Covid too. So thank you! Cat tax attached in photo read more

Orchards Veterinary Clinic - Veterinarians Near Me - Vancouver, Washington

I have been coming here for 15 years. First was for my two Yorkies and now for my soft coasted Wheaten Terrier. The staff is friendly and helpful. The veternarien is good and thorough. read more

Both my cats have been long time patients of this veterinary office. I haven't been in in a while but have an appointment coming up for my dog Bubba as he has been coughing and sneezing. I will update my review based on my experience coming up! read more

Orchards Veterinary Clinic - Bella only loves to be held by mama! - Veterinarians Near Me - Vancouver, Washington

See all

After years as a patron I feel sad to leave this clinic. Although it is extremely convenient they have changed their business model from one of customer service to one of "you cater to us". When you are there it's fine. BUT! Getting ahold of someone to get in is frustrating and arduous. "We are not available call back 6 times maybe we will pick up your call...maybe not! The later applies to this place. Good luck. read more

Absolutely amazing! Has helped my cat multiple times and they did a wonderful job! Super kind a welcoming staff, always made sure binto( my cat ) felt safe and sound. read more

This afternoon we reached out to OVC to have a prescription for our dogs refilled. After 15 minutes of being on hold (we were initially asked to hold as soon as OVC picked up) we were asked the reason for our call. My wife identified herself and our dogs and told the young lady what she needed. My wife was AGAIN put on hold and after another 8 minutes the young lady got back on the line and explained that in order to refill our dogs prescriptions it would be necessary for both of our dogs to go to the "transfer station" and get an examination. When we asked if blood tests would be done, she stated that they would NOT. How can OVC check our dog's thyroid count when they only do a simple exam? They can't. This is simply a way for OVC to charge my wife and I for a service we don't need. (With all the hold time, the entire call took over 20 minutes.) Our family has used OVC since Dr. Eric was emptying the garbage and beginning vet school - nearly 30 years. We have probably paid enough in vet bills taking care of our fur babies to furnish the OVC foyer (remember that? We used to get to go inside.) They have always given our pets wonderful care. That is why it saddens our family to say that after supporting OVC for close to three decades we can no longer recommend them and in fact recommend you look at other vets. If you look at other reviews, you will see they are no longer a customer friendly or supportive business. read more

I don't understand your response or what you mean by requesting a same day appointment. I was seeking help for Courage. You weren't even going to offer names or suggestions of places that might provide life saving services for one of your own patients. You had no compassion or suggestions and the only thing your staff could help me with was accusations that I wasn't making regular appointments when in fact I was and he had an appointment later that same month. But now you're saying that I was upset because you could not provide a same day appointment even though I asked if I could be on a walk in basis for emergency care. Put us on a list or something just in case we couldn't get him into a hospital. We had to take him to an out of state hospital because none around here could see him. They all at least made us aware of all the facilities to check into. Your office did absolutely nothing for us. Just tried to make it sound like I was neglecting his care. I made all appointments through the Pet Desk app everytime I got the reminders of dates for future treatments e.t.c. my babies always had appointments when needed. And up until this last incident I was very satisfied with your staff and the treatment of my fur babies. But the heartless lack of concern and lack of empathy and the neglect of my fur baby even just this one time..is to me..unforgivable. My daughter in law did call.. very upset..I found out later.. her and my son rescued this baby when he was just a few weeks old. We took turns bottle feeding and caring for him. I paid for all his treatments even though we were looking for a home for him. She was devastated as much as I was by your lack of concern and heartless attitude. She only voiced what we were all feeling. There should never be anything bad about said about her being upset. You failed to provide for one of your own patients who needed you desperately. We're not the bad people here. Only human reactions to thinking we might be losing a very loved part of our family. Shame on you for trying to portray our grief as unreasonable. read more

Orchards Veterinary Clinic - This is the list of services I was told might be needed - Veterinarians Near Me - Vancouver, Washington

We've been customers here for over 20 years. Lady year the COVID restrictions began changing how Orchards Vet relates to their customers. And now with the restrictions being relaxed theirs seem to be tightening up. No one answers the phone to check in, you put the pet in a small locked room and go back to your car, then sit and wait for a phone call. How sterile. They've lost the family feeling. read more

after 45yrs of going to this vet cliniic and then having the best vet in the area sell his/this practice to a greedy incompetent bunch of yuppie vets...i am writing a final "goodbye folks". my dogs are intitled to better care than this... the office staff is rude and they lie right to your fentitledace about appts., pricing, and the qualitty of their vets. the office staff is worse than the vet. care. you can get a complete run down from the staff on how to take a "AAA" veterinary practice and run it into the ground,, just ask the staff!! read more

I really loved this clinic until I spoke with Wayne. On 2 occasions I had a conversation with him and he just comes across cold hearted. Trying to talk to my vet when it's an emergency.. I was told the clinic was closed down due to COVID outbreak . I asked if Dr Atwell could call me and Wayne said no ! I was told the clinic was closed for the weekend nobody was available. I'm so frustrated I don't even know if I want to use them anymore. I understand COVID and all but after going there for 10+ years one would think in an emergency one could talk to their vet. Then I had to make the decision to put my dog down. Then today Dr. Atwell called to see if we could make a appointment to see my pet. I was just told yesterday that they was closed for the week due to a Covid outbreak. And nobody could help me. Fortunately I found a company that could come into the home and euthanize my animal.RIP Sally Rose you will be forever missed . read more

We brought our 19 yr.old cat in for a dental extraction after waiting nine month.the cat was in severe pain they did the extraction and cleaning.The cleaning was added on for an extra 325.00 we did not approve the cleaning.They tacked it on as dental and of course we thought they where referring to the extraction that needed to be done for 9 mns. I talked to receptionest that had me talk to the extremely rude gas lighting financial worker.I love Dr.Eric but his staff had turned into car salesman.The Quality of this vet has been down graded by extremely rude personnel. read more

Orchards Vet has been our first choice for Veterinary care for decades. My very first pet as a child had all of her care here (and I'm over 40!). My husband had used OVC as well before we became a family. In 2019, our beloved chocolate lab, Tugboat, had a major decline in his health. We will forever be grateful for the care he received during this hard time. It was determined that he had essentially a pituitary gland tumor, and we exhausted all treatment options possible short of a high risk, poor outcome surgery option. Dr. Snowden was AMAZING. I'll never forget the Saturday morning he called us and said that he felt we'd done all we could and that it might be best to think about sending Tugboat to heaven. He sat with my husband and I on the phone as we cried. Dr. Snowden gave us options on a Veterinarian who would make a house call so we could keep Tugboat in familiar surroundings when it was time for him to go to heaven. Afterwards, we received the nicest card and follow up from Orchards, and felt so supported by them as we navigated this loss. In the past few years we've experienced some barriers with OVC. Mainly, availability of appointments, long hold times when calling, inadequate waiting room space, and sometimes challenging parking lot space. Once COVID hit, more issues such as a number to call when you arrived but then you'd call and the call would disconnect. We also had many instances of very long wait times with an appointment, which is hard because while we understand emergencies happen, it's difficult to block out 2 hours during the day to wait at vet. We are currently utilizing another Vancouver vet for basic stuff such as shots and minor things. This is mostly because it's closer to our house and it's been easier to get an appointment. However, we are still loyal to Orchards and they absolutely have our trust with care. And, if our current lab were to have something major going on, we would definitely want Dr. Snowden to be involved. We know COVID has made things hard for all businesses, and we don't hold this against OVC. We are thankful for the years of care that they've given our pets, the kindness we've experienced especially during hard times, and we are absolutely still loyal to them - however, I don't think it's a bad thing for customers to also have an alternate vet they can use. This has worked well for us this past year, and we have appreciated that both OVC and the other vet we've been using don't seem to mind that we've utilized both of them (OVC was wonderful with sharing our dog's records). read more

The recent experience here was very disappointing and will be for the last time. My entire family have used this vet for year 30+ but no more. I will not go into the details as these issues over the last decade are many. Unfortunately, since Dr. Eric has stepped away, this practice has declined in customer service, quality of care and concern for my family's pets. Try them if you like, but you were warned. Regarding whoever writes your company yelp responses these people do need some direction in customer service. Never taking blame or responsibility and then wishing your former patient well elsewhere just seems like a waste of effort. They are already doing that and do not need your pat on the back to do so. Why do you not try to resolve the complaint? Is this not the intent? They do pay your wages you know. read more

Customer service is worse than having to deal with the cable company. If you have any issue with them they just tell you to find a new vet and they will do so quite rudely. You will have to wait past your appointment time as they can't seem to fix their scheduling to solve this issue. Use to be a good vet but has gone down hill, take their advice and find a new vet. This place built a large customer base years ago and is now treating them badly. read more

Could not get my dog in for a stomach problem, which is okay, but they asked that I bring a sample. I updated my number with them and dropped off the sample. Called and updated my number 2 other times. Never got the results. Finally, they send a bill. I call and tell them I cannot pay that as they have not provided any services. They say they will have billing call me. Updated my number AGAIN for billing to call me. They never called. Now it's in collections, they called my husband to sort it out. STILL do not have my number on file, and refuse to do anything to make it right. Terrible veterinarian. Do not trust them. read more

Excellent Vet Clinic I've taken all my dogs there for years and have al ways been treated so nicely by Doctors and staff,I highly recommend Orchards Vet Clinic for awesome outstanding care of your pet.Keep up the great job you all,Thanks! Steve Hofmaster read more

Amazing place! Will take care of all your animal needs. Not a better clinic in town. No wonder why they are always so busy.

I first went to Orchards in Jan. 2020. The service was okay, the Vet very nice. My second visit was met with a 2 hour wait to get his toe nails trimmed, when I had an appointment for it. My dog has a growth now and they asked for pictures. I sent them and waited. Three days later they called, open appointment, I asked if my dog would be seen by a vet, I was told that they would cancel my appointment . Taken aback, I re-asked if my dog would be seen by a vet, again I was told "I can cancel your appointment" The staff is not happy so they are taking it out on customers. Now I have to find a vet with a caring staff. read more

So, full disclosure, my pet ended up going somewhere else because I live out of state and it was an emergency, but of all the places I was wait-listed at throughout Oregon and Washington, I found the staff at this clinic to be the most candid, businesslike and compassionate. Our family adopted a stray Tom with no idea that neutering wait-lists were up to 6 months long! We ended up getting in to a different vet at the last minute, and took that appointment out of necessity. But I just wanted to thank the staff at Orchards because they really listened and made sure that my cat and I were taken care of. read more

I cannot say enough about how much we love this Veterinary clinic. My family has been taking our animals to this clinic for 30 years. I live in Washougal and still take my animals to this clinic. I see their packed lobby and long waits as a sign that they are well loved and do a great job. Dr. Eric has been our animals vet for a long time and we always appreciate the time he spends with us and our animals. He takes the times to talk to us and answer all of our questions and concerns. You guys are doing a great job through all the COVID rules etc., and we appreciate the easy drop off. read more

Orchards Veterinary Clinic - Veterinarians Near Me - Vancouver, Washington

This veterinary service used to be great, but has deteriorated greatly during the past few years. When we started using them 25 years ago they were great. Now it's all about generating lots of money via unnecessary tests. Not going back. read more

I used to think this place was great and did get used to get good service and smart consultation from all the veterinarians and technicians there. In fact, I have about or over $25k worth of invoices treating my beloved pet and her skin condition until I got this in control doing my own research. My dog was the best so no disappointments there however I must say Orchards let me down bad when I needed them the most. To be more specific their arcane covid protocols seemed ridiculous for people who should know better. I will never forget how they left me on my own when needing to decide or have end of life consultation and services. This after developing a long-term relationship with Dr Eric and others, being too busy to help is no excuse. Bringing my best friend and leaving her on a table alone to be put down is beyond absurd to me. Having to make that decision on my own after all that is unforgivable. If you want better attention, go elsewhere. read more

My poor kitty had been sick for a while and on Saturday morning I saw in her eyes that I needed to let her go. She was ready to be pain free. I didn't like the veterinarian I'd previously seen, so I called some recommended clinics to check on same day availability for euthanasia. The Orchards Veterinary Clinic receptionist I spoke with was so compassionate. Other clinics I called had responded to my questions about putting my kitty to sleep as bothersome, mind you I was crying during each call. Orchards veterinary clinic had no appointments available, but told me if I came in before noon I would be seen. I didn't confirm with them whether or not I would actually drop in, but when I arrived all the staff had been alerted and prepared for my potential arrival. I was given a private room to spend my last moments with my kitty and was treated so gently by the four staff members who checked on me. The Dr. was very kind and referred to her as "Angel Pie" when he held her. They allowed me to decide the right moment to send kitty away, and allowed me to hold her during the procedure. After she passed they gave me all the time I needed to hold her and cry. Regarding payment, they made sure it was completed in the treatment room before the procedure, so I could silently escape afterwards while I was sobbing. read more

We have been taking our pets to Orchards Vet Clinic since 1981. We had tried other clinics and found this is the best ever. All the Vets are kind and helpful. All our dogs and our son's dogs have loved it here. Over the years that has accounted for over a dozen dogs and cats as well. Believe me, any wait is well worth your time. read more

This morning I took my Chihuahua in for a routine visit, vaccinations.. with COVID protocol, I wasn't allowed in with her, I had to wait in my car. About 10 minutes after handing over my dog to them, I get a phone call from the vet stating that while he was getting my dog out of her cage, her toenail got 'caught' in the blanket I had in her cage and somehow ripped her whole toenail off- and now there's blood. I don't understand how getting my barely 7 pound dog out of her cage breaks her whole toenail, caught in a blanket or not. It sounds to me as if they were rushing and probably not giving much gentle care to get her out. After speaking to the vet on the phone, he was very condescending speaking with me as well he made it out to seem like he did me a favor by not charging me for bandaging up her foot/ giving her pain medication for her foot that he injured. Annnnnd after all of this- I had to drive back to the vet as they forgot to give me the medication. They also gave me absolutely no after care on how to help my dogs foot heal. They gave me an IV bag cut in half rigged with a piece of gauze to 'tie' around my dogs bandage every time she goes outside. Her leg is the size of a pencil, so obviously the half cut iv bag just falls off. As well, to orchards staff who has responded to my husbands review, 'your wife was more than understanding at the time' I'm just curious, we're you expecting me to be confrontational with you? I have extreme anxiety and your veterinarian injuring my dogs foot, along with your dismissal of me and you think I am 'completely understanding' of the situation is incorrect. Please train your staff to treat animals with compassion and care or close your doors. read more

Anyone who has nothing better to do than wait This is the place for you I called last week to make the first appointment with any Dr and any day I was told that 8:30 was the first available Arrived early 8:00 am as typical. 8:45 I asked what the hold up was and was told Dr was just finishing up ! I thought I was first appointment ?? wrong I was lied to !! So if you want to wait this is the place read more

I adore Dr Snowden at Orchards Veterinary Clinic. He took care of my lab when we found out she had kidney failure and was going downhill fast. He was fantastic with her all the way through her treatment and he was the only one I would allow to put her down when it was time. He was caring and empathetic. He cared about Teddy as much as we did. The office staff was caring and hugged me when I needed that hug. I felt she was in the best possible hands all the way through the end. They didn't push unnecessary treatments either. Since then I've taken my other two dogs. Again he was fantastic with them. He got down on the floor with my pup and scratched and petted him until her relaxed. He is a GREAT vet and Orchards will be my only vet going forward. Thank you so much, Orchards! read more

I have been taking my dog here for a few years now. They are very caring towards the animals and treat them well; however, the front desk procedures leave a LOT to be desired. It is very disorganized. After calling repeatedly for over 30 minutes to have my call answered, I then waited 15 minutes on hold. SEVERAL additional people picked up the line, only to put me back on hold when they found out that someone had previously said they were helping me, even though that person was MIA. So in total, just to ask for a prescription refill was an hour of my time. AN HOUR. Just to get a refill. One calls and calls and the phone lines are busy. We get it...Covid has changed the way we all do business, but really the only thing OVC have changed is that most of their business is done by phone now. Since that is the case, UPGRADE your phone system. Not getting through on the phone and not being able to leave a message or anything is ridiculous. I already drive to the opposite side of town to patronize your business, because I like the way you treat my dog, but it is quickly becoming not worth the extra effort, if your business does not also value my time. read more

I no longer support this business! They showed me yesterday how basic human principles do not apply to them. I have been a client at Orchards Veterinary Clinic for nearly 23 years. I have referred many pet owners to this clinic and have appreciated their customer service & expertise. UNFORTUNATELY that all ended yesterday. My 10 month old puppy was there for a probable bladder infection. I dropped her off and asked that they trim her nails as well as ok'd the uranalys test. When they called to say I could pick her up, they quoted an approximate amount of $129. When I got there, The person who answered promptly put me on hold. I was on hold for about 10 minutes. When I was able to tell them I was picking up my dog, the technician confirmed the total bill was $129.92 but said they had forgotten to trim her nails. She said it would take a few minutes to which I agreed to go ahead and do it. She placed me back on hold (so I didn't lose my spot, she said). I was sitting in their parking lot this entire time. A technician got back on the phone after a considerable amount of time and said she would take my credit card over the phone. She broke it down again and now said the bill total was $154.43. Flabbergasted, I asked how much the nail trim was. She said $25 for difficult dogs. She said it took 3 technicians and my pup scratched and pee'd on them. She said my dog was extremely difficult "but she never tried to bite us, so that's good". I said that's why I asked them to do it and this goes along with the job sometimes. She agreed and said this is why they charge extra. I asked why they didn't call me or send someone out to explain the situation (was still in the parking lot per their covid office policy) because now, I feel like they traumatized my puppy and charged me extra without stating beforehand that it might be more than $10 if the dog is difficult. Long story short - the office manager said she understood my concern and she would be happy to wave the trim fee. She took my credit card over the phone and said I could come in and get my dog, the invoice and the antibiotics would be on the counter. When I saw the invoice, I noticed she had not removed the $25 nail trim fee. I immediately called them (due to their covid office policy, clients have ZERO in person contact) and said it appeared that she charged me the full $154.43. She then said that she didn't actually say she would remove the fee and that & I misunderstood her. She refused to wave the $25 fee although she admitted my dog was scared and this experience would probably continue to make her be difficult during trim time. The office manager repeatedly said "It's only $15 more than a normal trim". She said it wasn't a lot of money and its ONLY $15 extra...I told her I had been furloughed since March with no idea when I would be able to go back. JUST $15 might not be a big deal for someone with job security, but for someone who is not earning an income, it's the difference between buying a few groceries or not. She said she valued me as a client and knew I had been one for a long time, but she wouldn't remove the fee. She said she's the only one who can and she would not. Orchards Vet chose $25 over a long standing client with 2 dogs. They caused undo fear to a puppy. They chose $25 without realizing that my reviews could cost them thousands. Every positive review I gave them in the past will now be negative x 5. The sheer lack of customer concern and value was appalling. A loyal client of 20+ years, who has never had an outstanding balance, is obviously expendable. Shame on you OVC staff and to Dr. Eric Atwell, the owner. If the doctors don't know how the office manager conducts their business maybe they should be more diligent. I am now looking for a new Vet. read more

I know sometimes the wait at orchards veterinary can be a little tiresome but the care you and your animal gets is worth the wait, orchards has remained a fair priced family veterinary clinic and that to me is priceless I have been a client of going on 30 years and the love the veterinarians show for my pets is worth any wait it's worth its weight in gold to me. read more

Today my mother took my 19 year old cat in to be put to sleep because she had been throwing up for the last few days and then started throwing up blood yesterday. our whole family love our pets and we did not want her to suffer in pain and she is very old, it was time. we have taken our pets here before and was always treated with respect however today was the complete opposite. today my mom was traumatized by how this vet treated her. When Missy came out of the carrier she was barley responsive, her eyes were glossed over and she was drooling so clearly she was already in the process of dying and the vet checked her for fleas and looked at her teeth and proceeded to tell my mom she wanted to treat my very old cat and didn't feel comfortable putting her to sleep. She wanted to prolong my cats suffering so she could charge us for unnecessary medical procedures knowing that the animal was going to die anyway, then tells her to take missy to the humane society as if we are having our healthy pet with a minor bout of nausea euthanized because we don't want her anymore or something. After making her feel even more upset by adding guilt for wanting my cats suffering to end they proceeded to charge $45 for 5 minutes of this vet trying to suck money out of our family and not doing anything for my cat. When she voiced her experience to the people in the waiting room to warn them some other employee decided it was a good time to state their records show she is 15 years old which is wrong however arguing my cats age was some way to defend the vets reason for refusing to help. Taking a pet to the vet feels like going to the mechanic, they just want to trick you into expensive medical procedures and do not care for the animals quality of life at all. a few years ago when we took my same cat their for a urine issue and had a great experience but it was a different vet treating her so I don't know if it is new management or what but they don't have the animals well being in mind just greedy salesman trying to make a buck off my dying cat. St Francis vet clinic was able to fit her in, saw my cat and understood what needed to be done. they helped her pass on and comforted her throughout the whole process. their assistant even put the box with her remains in the car. they didn't once try to talk her into unnecessary treatments to try and prolong my cats suffering for a profit. In response to Rachel larsens comment: You are the vet that refused to help my dying cat just to try to make a buck off my family's love for our pet so standing by the medial oppion of your doctors is a cop-out, your trying to shift the blame to all the vets that work there instead of owning up to your chosen behavior. During an already emotional time you seriously traumatized my mom and she would never under any circumstances shout racist antisemitic slurs at anyone. My old dying cat, that had started to vomit blood after 2 previous days of vomiting anything she ate and laying in her bed drooling, needed one thing and that was to be relieved of her suffering but you were hoping my mother was a gullible person you could guilt into maxing out her credit card on unnecessary and possibly torturous medical procedures prolonging my cats pain and suffering. Not only are you heartless, unprofessional and greedy now you are a liar. Trying to save face by lying about my mom to cover up your unethical behavior is about as low as you can get. Your waiting area is right on the other side of the exam room so I can guarantee they could hear her even before she left the room, I'm sure if anyone asked the many people waiting when my mother came out would varify that she was not saying anything racist but warning them to watch out for pets wellbeing in your care. You are required to take an oath to protect animal health and welfare, and prevent and relieve animal suffering however clearly you will disregard it when it is in your best interest. I strongly warn anyone to accept the medical advice from this clinic and to get a second opinion before making any decisions for your pets health. read more

I've been going to Orchards Vets since 1998 and they took care of 4 dogs though the years but this new system of leaving a very small dog gets very upset when left alone is not a good thing. Buddy gets really scared in there. When I get him out he is totally shaken up. Their way of handle their operation is not for me or my dog. So after all those years I'm done. This isn't for me so I'm finished. The Manager isn't help full at all. Jack/Buddy read more

My dog has been going since he was 3 months old to your office and nowhere else I told recently. Why don't you have his records? I have moved to East Paden Vet and they are excellent, spend time before, during and after. After his surgery they called 3x. All the people are happy to be there, love the animals and it is fast check in and out. They also email all chart notes so they won't get "lost" read more

Today was the final straw. I've been a client at Orchards vet for years and dealt with phones being busy for 30 or more minutes, being put on hold for more than 30 minutes, waiting up to an hour to see the vet (an hour after my actual appointment time), and waiting more than 30 minutes to get an invoice to check out and pay (pre Covid). All this because I like and trust Dr. Atwell. But today I'm done. I was a few minutes early for an 11 o'clock appointment and had to wait 28 minutes to get her in. The system currently used there is to go in and put your pet in an unoccupied room (pets name is written outside on the room's door) and go back to the car and wait for vet to call. I did so. Vet called and we talked. I was told my pet would be back in the same room waiting and I was to go get her right away. Paperwork was going to take a few minutes and I would be called as I waited in the car with my pet. I went in to get my pet...no pet in the room marked with her name (same room she went in at first). I waited a few minutes...no pet. I tried calling and got a recording telling me to call back. I called for approximately 10 minutes and got a recording each time (10-15 calls or so). While I was standing outside the door trying to get through on the phone, I could hear a pet frantically whining and barking in the adjoining room. Finally got through on the phone and I told them my pet wasn't in the room. I was told she was... She was NOT. A couple of minutes later a tech brought her into the correct room. My pet was frantic - panting with anxiety and fear. I complained and was offered a lame excuse about a door not locking or something. No apology. I told her I wouldn't return there again - even after using them for years. Still no apology. read more