Although the organization is good the volunteers that they have there one especially is it ignorant as anything very degrading towards you and doesn't wanna do her job. And it seems like she doesn't understand English even though she's American. Very smart mouth. Asked to speak to Connie several different times when I called and she is the lady who runs this organization but she never calls back. Went to drop off a 35 pound bag of cat food and a crate and The place was locked up and when I called that's when I had the problem with that lady. And I've had problems with her over the years. But yet she still there. A shame because I will never help this organization out again with anything! read more

If I could put a Zero I would. I never leave reviews but this organization left me no choice. I'm sure they do some good rescuing the animals...but The disrespect I experienced here was unlike anything I've ever seen. Yesterday my fiancé and I found 2 kittens we were ready to adopt at this location. We asked the staff member if we could take the kittens home the same day, she said that the application usually takes 24 hours but if you already have a pet (experience with animals) than it shouldn't be an issue to take them the same day. Unfortunately when we came back to the rescue center after picking up some toys and food and litter for the kittens no one was there to let us in. When we called to get some info we spoke with Debbie, who was stale, monotone, and not competent in the slightest to answer any questions regarding when we could possibly pick up the cats. In the morning, I called again and spoke with Debbie to set up a pick up time, just to be told that I should be patient and they're busy. When I asked for a timeframe she then told me "you know you can get kittens other places too right?"....seeming very uninterested in the conversation. I was later called and asked by none other then Debbie "are you banging on the window of the rescue shelter right now?" I said "no I'm in my home...." very confused. She apologized and then hung up. An hour later I was called by Connie, the President. She then went on to say how I've been "harassing their hotline" and that they will NOT ALLOW ME TO ADOPT THE KITTENS. When I calmly tried say that they must be confused...they have the wrong person...Connie hung up. So I called Debbie to see if I was harrasing her on the hotline, she said "not harrasing but you seem too persistent...." when I only called her once to SET UP A PICK UP TIME. Folks this is when it gets wild..... I went to the rescue to speak with the staff member I met the day before. She answered the door without letting me in. I tell her that her boss yelled at me on the phone and must have me confused with someone else. She assures me that I can still get the Kittens. She tells me to wait 15-20 min as she gathers all the contract docs. I think to myself "finally...someone normal" I tell her I'll wait in my car for 20min. Then....as I'm walking up to rescue again with the empty cat transport in hand, I see TWO COPS CARS. Two police hop out and say they're responding to a call. I tell the cops the situation and describe how bizarre this whole thing has been. One cop goes in and speaks to the staff member who JUST TOLD ME TO WAIT FOR PAPERWORK. the cop then tells me that I'm trespassing if I ever come back and that ORCA doesn't want me there, and also to not bang on the window (which I never did once!). I laughed it off and went on my way. I tried calling to speak with anyone else but no one will answer. It's not about the kittens anymore, it's about these ridiculous ppl who refuse to have a meaningful conversation, instead they'd rather call police for absolutely no reason. This is prejudice at its finest. PLEASE don't waste your time like I did. EVERYONE ON THEIR BOARD SHOULD HAVE TO ANSWER FOR THE POLICE BEING CALLED ON A MAN FOR ABSOLUTELY NOTHING. Shame on Debbie and Connie. #Karensgonewild read more

I can't even give this place a 1 star rating because of how awful an experience I had. The staff were unprofessional, unknowledgeable, and incompetent. The shop is always locked and only staffed by one person who is always out on a rescue call. When speaking with staff, you have to go through a hotline which directs you to volunteers who don't work at the shelter and are very unknowledgeable about the company and application process. I had applied for a 2 kittens I fell in love with and spoke with a staff member in the store who told me I could come back that same day to get the cat and they were open until 11pm. Later that day, I found the store to not be staffed. After calling the hotline, I was connected with a lady who answered the phone and began to haphazardly review my application with me while telling me how awful of a day she had. She then went on the approve the application stating that everything "looked good". I asked her when I could come in and pick up the cats and she immediately became defensive questioning why I was "in a hurry" to pick the kitten up stating "it makes me nervous". I told her "I was just excited to have the kittens" and asked her again who I can contact at the office to review my application. She then snapped saying that there was a man that is staffed to be at the store but he's in an emergency situation with a rescue animal and will he will be gone for several hours and there is no one else to help me (he was gone the entire day as well). I asked if I could have his work number since he would be the one I'd contact and she rudely said "no". So I asked if she could call him to determine when he'd be done and she goes "I guess." After 15 minutes she called and said "I'm not sure when he's going to get back but we close at 9 so maybe you can get the cats tomorrow." She then went on to say that I didn't have to worry and she placed my kittens on hold. The next day they were contacted ONCE and the volunteer lady that worked there did not know who was staffed in the office and if anyone was there and was unable to provide that information. Spoiler alert: I never got the kittens, they were just as rude and odd the next day and reported false statements about my behavior after the director herself called screaming into the phone hanging up before there was a chance to say there was a miscommunication !!! They had denied my application. Mind you, I kept my cool and I was nothing but nice. DO NOT GO HERE. I rarely complain, but the staff are awfully rude, disrespectful, and condescending. I am still disgusted at how I was treated! I'm even more upset I can't rescue 2 beautiful kittens because somebody was "having a bad day." read more