I ordered $83.40 worth of goods mid-March. They sent one wrong item, and did not tell me they do not have rest in stock. They simply refuse to refund me. I could not participate in Easter events, as Orbit's lack of communication left me no time to shop elsewhere.
EDITED: they refunded me only $36 of $83.40. No explanation for how they arrived at this amount, except they wish for me to pre-pay postage for returning the wrong item. Refused to email me a Paypal postage label or an itemized receipt. I have never received a receipt, so have no idea what each item cost, taxes and shipping.
They claim to have refunded my credit card, when I used Paypal, and they do not have my cc number. WHY did I order from them, when a Security warning comes up on their order form? I blame myself for that.
RESOLVED: Orbit ignored Paypal's request for a response. Paypal refunded me the full amount. This ordeal resulted in not having Easter supplies, and dragged on from mid-March to April 27. Imagine Easter without your hustka and pysanka supplies. I had to make pysanky with paraffin wax and crochet hooks. It was especially painful during Ukraine genocide.
I am still willing to return wrong item, when they send me postage label. read more