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    Orangewheels

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    11 years ago

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    Benfield Ford

    Benfield Ford

    (2 reviews)

    Personally I wont use this company again the price we paid was a little below average so that was…read moregreat however the difficulties come once they have your money everything slows down. We agreed a price on the condition that certain repairs were completed and that was when the troubles began getting the work booked took over a month and when the car came back they hadn't done one repair because it was too difficult so they touched it up instead here I read bodged it together so it looks ok for now communications with them are quite simply terrible replies are slow and you are often ignored as they go in search for the next sale without a care in the world for the poor person left behind who paid good money in faith that this company will fulfil their commitments. Honestly there's hundreds of car dealerships out there don't take this risk with this one just save yourself the stress I've had and go elsewhere

    Staff very good, pleasant and approachable, such a pity that the dealership is let down by Ford UK…read more I had the misfortune of ordering a Ford Galaxy just about the time Ford UK decided to change the specifications on it. I was assured that as I ordered it in November for delivery in March that I would have the new spec delivered. Guess what, it did not happen. I queried it with Benfield who tried their best to resolve it and what they found was that my production date had been brought forward 17 days so that the new spec did not have to be supplied. Two days after my car was produced Ford UK changed the specs, when asked if they could supply the equipment missing, Ford UK said, sure that £190 please. Ford UK customer services should be closed down as they are more than useless and are not interested in resolving any problems once they have your money. Whilst I cannot criticise the staff at Benfield I will not return to them or any other Ford dealership because of the slapdash way I was treated by Ford UK in order to save a multi million pound organisation a few pennies.

    Orangewheels - car_dealers - Updated May 2026

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