1. Orange Pediatric Therapy

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Skokie, IL

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Orange Pediatric Therapy

5.0 (2 reviews)
Open • 9:00 am - 9:00 pm

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8 years ago

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10 years ago

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Lurie Children's Primary Care - Town & Country Pediatrics

Lurie Children's Primary Care - Town & Country Pediatrics

3.0(6 reviews)
3.8 mi

Like that there's a non-downtown location. So much more convenient to access. Facility is nice and…read morefriendly inside. But didn't have the best experience at this specific location. Our infant needed imaging done, but the nurse/technician never guided us through what she was trying to do or what state she needed our infant in in order to get the scans. She just kept asking us to try different things to keep the baby still. But had she told us that in order to get a good scan it's best if the baby could be asleep, then we could have gotten our baby to sleep by nursing earlier instead of wasting 30-45 minutes trying her suggestions without knowing what outcome she was trying to get. It was pretty frustrating. When we did finally get our baby asleep, which was no more than 5 minutes, the technician had left and was nowhere to be found and no way to contact her--essentially we waited so long for her to return that our baby woke again. I would probably not schedule anything at this location again if I could avoid it.

Oy, I have a lot of feelings about this practice…read more 1) The facility in Skokie is amazing. Super new, clean, and modern. I love it. This is probably my favorite part of T&C, sadly. 2) I like the nurses more than the doctors; they're much friendlier and engaging with my son than the doctors are. 3) The front desk staff is also very friendly and helpful. 5 stars for them and the nurses! 4) We've seen 4 doctors so far and we haven't fallen in love with any. This is obviously very subjective, but so far none seem to be really excited to work with babies? We only have 1 child so far who is 3 months old, so I have no context for pediatricians and how engaging they are with babies, but so far it's just not really what I expected. We did, however have one doctor while at the hospital who we really liked (Dr. Bergquist) but she's at the Halsted location which isn't really where we want to go due to distance. Finally.... 5) The billing department is A MESS. They are the reason I'm looking to change practices. So far, I've received 3 bills, none of which were billed to my insurance. After numerous calls back and forth between them and my insurance, I discovered that the billing department folks simply weren't calling the number on my insurance card or going to the website to confirm my son's coverage. Basically, my insurance company, Aetna, is billed through a separate company, Allied, which isn't in T&C's system. Since mid October I've had Allied representatives reach out to T&Cs billing department on two separate occasions to confirm my coverage. The verdict was that T&C billing now has to go through this lengthy, separate process to confirm my son's coverage which will for some reason take at least 45 business days to finalize. In the meantime, I'm on the hook for 2 out of the 3 bills (for some reason one of the bills was properly billed to my insurance, so I'm doubly confused as to why the other two are going through this separate process) Between the two bills that I just have to "wait" on for 45 days, it's almost $900, so obviously I don't want to pay for something that my insurance will cover a large portion of. I have a feeling, sadly, in the end this won't get resolved and I'll for whatever reason be turned over to collections for payment,. This is what happened to my landlord who used to take her son to T&C and ran into similar issues with the billing department. All of the reps I've spoke with sound miserable and like it's a chore to help you, which, while I'm sure it's not a fun job, it's not something I can do anything about as a patient who is trying to not drown in medical bills that aren't my responsibility. Hopefully they fix the issue soon but I imagine they'll lose more patients because of the awful billing department practices and staff.

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Lurie Children's Primary Care - Town & Country Pediatrics - Lots of parking which can be a hard-to-find perk.

Lots of parking which can be a hard-to-find perk.

Lurie Children's Primary Care - Town & Country Pediatrics
Lurie Children's Primary Care - Town & Country Pediatrics

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Orange Pediatric Therapy - privatetutors - Updated October 2026

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