I went in and asked if they took walk-ins. The lady at the front desk said I should make an appointment and come back, but I would have to pay first. When I said I wasn't comfortable with that, she said she could take me now. I asked if she could do the 90 minute massage, and she said yes as long as I paid $60 now and pay the rest at the end. I was ok with that and asked what Venmo to send the money to (there was a sign saying they accept Venmo and Zelle). She said that a card would be better, so I paid $62.50 ($2.50 convenience fee which would have been charged twice). She took me into the massage room and said she would be back with a towel for me. About 10 minutes later, she came back and I got undressed and laid down on the table and waited for about 10 more minutes. 5 minutes into the massage, someone walked into the lobby and she left the room. Came back and told me someone else would be finishing my massage but she had an appointment in 30 minutes so it would have to be a 30 minute massage instead of a 90 minute massage. I told her that was fine and she told me she would only charge $40 for the inconvenience. Another lady came in and started massaging me, but was interrupted several times by people walking into the lobby. She would leave and either check them in or tell them to come back. One time she had taken the sheet off me and left the door open when she went out to the lobby leaving me completely in view. She came back for the last time and in an exasperated tone asked "what else do you want?" She massaged for a few more minutes and said "Ok, you're done" and left me to get dressed, again leaving the door to the lobby completely open. I got dressed and went out and started to ask her how I would get the $20 back because I only got a 30 minute massage (if even that, with all the interruptions it was probably about 15 minutes). She interrupted me and said "You already paid, you are ok to leave" and left the lobby. I didn't want to cause a fuss or anything so I just left. I'm so sore today and regret just popping in somewhere close. They might be good if you make an appointment, but don't just walk in. Also, if you can't take someone then "No" is a good answer. read more