Solely my opinion of the initial communication I had via email and phone...and not impressed. Felt both unprofessional and rude.
One agent, who was in charge of two East Brunswick listings, was not helpful at all. I inquired about two listings. Got a reply back from someone else, saying that the home was no longer available as they had received many offers, and it was currently under attorney review. Umm, OK, maybe you should list the property as 'Pending' or take it off market. However, at least he contacted me -- tried to call, and then emailed me. I got no response whatsoever on the second property I was interested in, in spite of emailing and calling the man who had initially responded to me, so I decided to call the agent directly.
The listing agent picked up, and after I ask about it, she cuts me off, sounding apologetic and says it's not available either. And before I can say more, she's (obviously) rushing me off the phone, telling me "Sorry" blah blah, and that it's convoluted, and that I should text her so she can explain in further detail. Excuse me? Text you? What are we, in high school?! Shooting messages back and forth?! And if you REALLY wanted to explain in further detail, you could just spend an additional 1- 2 minutes WHILE I ALREADY HAVE YOU ON THE PHONE! Because I immediately knew she was NOT going to tell me s**t via text. Seriously, that phone call lasted exactly 32 seconds. She was *this* close to hanging up on me, but only stopped because I quickly spoke up. And that's when she threw that "let's text" comment.
I understand you're busy, you have things to do and clients to attend to, but there should be a level of customer service here -- you cannot cut off, or almost hang up, on potential clients.
While looking for homes, I am also looking for potential agents to work with. I have decided that I will not go with anyone working here because if this is how they respond to people, then they are not worth my time. Clearly, I was not worth their time. I don't expect a 10 minute conversation, or a lot of back and forth. But maybe take a few extra seconds to tell me -- without interrupting me mid-question -- that the house is not available. And maybe wait to see if I have further questions before nearly hanging up on me. Because those extra seconds could have scored you some additional business. read more