Overall a good first time experience with property management company. Had to follow up on phone…read morecalls and emails a few times in order to get responses. Dee in the front office and Preston are helpful when we do speak with them on the phone, email, or in person. Home was rented to us in reasonable condition. Only downfall is previous tenant had dogs, and we are still finding dog hair in the washer/dryer and air vents. I would definitely recommend Caldwell Property Solutions as they have been great overall in comparison to other property management companies my friends and family have utilized.

We rented through Caldwell Property Management for 8 years, and unfortunately the maintenance and…read morecustomer service got worse every single year. The biggest issue was how long repairs took and how little urgency there was from management. We had major air conditioning problems during Arizona heat, and instead of handling the repair professionally, Caldwell pushed the responsibility onto the owner. It took over 46 days to finally get repaired. We also had a kitchen leak that took about 2 weeks to fix, and a backyard water leak that dragged on for months. During the delay with the backyard leak, a tree died. When we moved out, they actually charged us for the dead tree even though the issue happened because the repair was never handled in a timely manner. When we first moved in, the carpets smelled strongly of dog urine and were in poor condition. Caldwell's response was basically, "You can have them cleaned if you want." The backyard was also left in terrible shape. The carpet in high-traffic areas was badly worn, and instead of replacing it properly, they simply stretched the carpet as a temporary fix. That didn't last long. The communication and customer service were equally disappointing. Maggie was consistently rude, dismissive, and acted like every phone call or maintenance request was an inconvenience. After 8 years as tenants paying rent on time, we expected much better treatment and professionalism. We stayed as long as we did because we loved the area and our daughter attended Legacy, but moving out was another nightmare. We paid a very large amount to terminate the lease early, yet they still sent us to collections afterward. At this point, small claims court appears to be the proper next step. I would strongly encourage anyone considering renting through Caldwell Property Management to document everything carefully and think twice before signing a lease with this company. Terrible Quality.

This property management company, EMS, has many bad reviews. I am writing this to counter that. As…read moreI read the reviews, I do see the property OWNERS are happier with EMS than property RENTERS. My review is as a RENTER/TENANT. Part of the confusion is that some landlords/property owners hire EMS to only perform PART of the rental process, so EMS gets blamed when it is really the decision or responsibility of the landlord, or some other entity. I have been renting with them almost a year, and I have found EMS staff to be courteous and responsive during my many complaints living in an older property. It seemed like something broke every day! I would submit a repair request via the EMS portal, and I usually received a communication in response on the same day! I would consider them very responsive to my concerns. Delays would occur because the property owners had to approve repairs in excess of a certain amount of money. During an extensive bathroom plumbing repair, the plumbers kept finding new problems and many issues had to be approved before they could continue. It took weeks to complete, but I was kept in the loop, and it was not EMS's fault that the plumbing was old and in terrible shape. It was finally resolved and I am satisfied with the outcome. The apartment is immaculate. It could have been maintained better, but most of the issues are cosmetic. For example, they painted over drawer pulls, hinges, and window fixture hardware instead of masking, and then painting, or removing and replacing hardware, which is how it is supposed to be performed. At this price point, I am happy with the apartment and EMS, the property management company.

I've been living at one of their properties, the staff have been amazing to my boyfriend and I the…read morewhole time being there. whenever we have an issue, they are very helpful with us and so kind!

TRT started managing my rental property in 2018 when Marcy Kline was President and it was a…read morewonderful experience. Marcy was a stellar communicator and went above and beyond. Unfortunately, when she moved on from TRT to Taylor Street, my experience as a client quickly declined and shifted to the other end of the spectrum. It's been a poor experience since then. My management agreement expired earlier this year, however TRT charged me a cancellation fee for the agreement expiring. I do not have high hopes that TRT will fulfill their remaining duties outlined in the agreement given that there's confusion with the English language and what the words "expired" and "cancelled" mean. I'll be sure to update again after I'm completely finished with TRT.

Do yourself a HUGE favor and do not do any business with this company. You will regret it. Many…read morethings have changed after Covid and we would never recommend this company. Look elsewhere for sales, contracts, or rentals.

Terrible, no good and sorry excuse for a professional property management company. The female who…read moreruns things is obnoxious, lacks humility and is downright cruel. This woman has the audacity to claim that 2 residents who passed away within 24 hours of each other have "broken" their lease. How? By passing away? As far as the property goes, many issues were never addressed including leaky windows, water damage and so much more. Pima Valley is in direct violation of Arizona Renters Rights and has been reported to numerous agencies. There is a reason Pima Valley is rated so low. They are awful human beings. Stay far away from this business. Slumlords. Update 2/12/2026: The real issue with this business is Deb. Deb was caught red handed by children of the deceased residents in question discussing privileged and private financial information with an outside party who has no authority to receive this information. I have also spoken to this businesses attorney and made him aware that private financial information has been shared by Deb and that both parties cease and desist immediately. The attorney was perfectly reasonable and understood. Deb was and has always been completely unreasonable and completely ignorant to basic facts. For us this is not about the money, it is about the principle. Deb, look at your reviews. They all say the same thing. You are unable or unwilling to do your job properly. You are unable or unwilling to maintain an acceptable level/standard when it comes to business. Time to hang it up and do something else. You are destroying this companies reputation.

Tara is awesome!!! I was moving out of a rental that they had just taken over from Northpoint…read moreAsset Management. Boooo! She was prompt with her replies about getting my deposit back from stupid Northpoint and transparent about there incompetence. Pima has no hidden fees and reapplication "administration" fees. I was sorry to leave when they took over and am fully confident in their services.

Oracle land and homes has been wonderful and I would recommend Joel rose to anyone. They have been…read moresupportive and on the ball in addressing issues in the first 6 months. Additionally Joel was a tremendous resource and calming Voice when Mother Nature flexed her muscle. I feel extremely fortunate to have found such a beautiful home and to have a realtor and company that has been there at every step.

From the owner: Surrounded by magnificent mountain views of the Sonoran Desert and boasting comfortable…read moretemperatures all year, you'll find that an exclusive neighborhood or active-adult community in northern Tucson is the perfect place to call home. Whether it's full time, part time, vacation time, or snowbird time, Les and Leslie Brown of The Sell Buy or Rent Team are here to help you navigate the area's unique real estate market. As community specialists, Les and Leslie can find the perfect home and neighborhood for your lifestyle. Plus, they'll connect you with first-class resort-style amenities, fun and engaging activities, and a wide range of sports, hobbies, clubs, and classes to suit your interests. So if you're ready to live life to the fullest, call The Sell Buy or Rent Team today.