I was disappointed by my visit with a new, to me, Dermatologist. He was polite but could not have…read moreappeared less interested in helping me. He basically shrugged and said "not much you can do" regarding a chronic condition. I told him about an adverse reaction to an ointment I was prescribed previously and he prescribed another ointment in the same class that caused further pain. It is easy to tell the difference between a provider who cares and is interested and one who really couldn't care less. On a positive note, the front receptionist was wonderful.

So, all in all, I recommend North Sound Dermatology, whose new name is Pioneer Dermatology. They…read moreremoved with mohs surgery a small spot of skin cancer from behind one of my ears. The office staff and doctors that I experienced were professional and worked well as a team, and the procedure was quickly done. I have a follow-up procedure to get stitches out in a week. So, this writing is on the evening of that procedure being done. There is some area awareness (tightness and slight discomfort), but that is an expected aspect of this surgery. Hopefully, there won't be any complications or other problems.

Dr. Thordarson is the best pediatrician we have ever had. We have been seeing her since moving to…read morethe area 2 years ago, and I am so grateful for her. She really listens to my kids, their needs and my concerns as well. She is professional and reliable and doesn't just leap to medication as an answer. She. Is. Great!

I cannot give enough positive kudos to Dr Wu. She was professional, compassionate and thorough. She…read moreexplained in detail all I needed to know about my concerns and follow-up. l

Dr. Vena Melendez was extremely rude and impatient with me for my appointment yesterday for a spot…read moreof concern. She visually diagnosed me with a condition that contradicts what 4 other doctors diagnosed me with previously. That is fine, but when I started to ask more questions about this new condition just to educate myself about it, she stopped me and basically said "Well I'm a Derm, so don't trust any other doctors you've visited. Go see another Derm since you don't trust me. I'm done here." And she proceeded to walk out and shut the door on me. I believe her diagnosis is true, but considering I'm a solo parent to a newborn baby and worried about getting the wrong or harmful medications that may affect my baby and prolong this condition, you can imagine I want to ask more clarifying questions. Unfortunately, I got the rude Dermatologist here. And she wouldn't put aside her ego to help a young new mother get clarity on a scary situation.

The team really took care of me! Told me the best hair removal for my skin and hair type, did it…read moreand it worked! Plus set me up with awesome products. Thank you!

I was looking for a clean, professional, but relaxing environment to address some skin issues, and…read morethis is it! I've had several appointments with different Estheticians, and they've all been wonderful. They keep excellent records and only use high-quality products that my skin loves. They don't push the products on you, but they're there if you want them...it's been a great experience. Also, and this may be weird, but the hot towels don't smell! If you get facials often, then you may know what I mean. When they put a hot towel on your face, and it smells musty or weird....so gross. Total turn off. I've not had that happen here, and it's bliss. I would (and have) recommend to all. :)

Got my TB test done for nursing school at the Marysville location in 2023 and was seen by Dr…read more Mohammed, not sure if he's still there or not but besides the point. I went to schedule my second TB test for my nursing clinicals and the woman I spoke to said they have no record of me being there and I wasn't a patient there because they "don't take walk-ins". I said that I've definitely been there before and she started spouting off other locations I could have been at instead, even though I literally have the proof with my TB results that I was there. Not dealing with this place again as I've literally always had problems with scheduling. Seeing a provider should never be this difficult. Would rather go to Labcorp and just get it done there at this point.

My family has been coming to MFM for at least 10 years. We've been here for everything from well…read morechecks, illness, to sports injuries. The staff is very responsive, friendly, and caring. We've seen most of the medical staff in the office and they're all wonderful and I feel that my family gets the care we need.

Dr. Chen is incredibly thorough. I went to her for a baseline exam and she combed every inch of my…read morebody, taking copious notes. She came recommended by my doctor, and I also highly recommend her.

Over all a great bunch of Doc's and Staff .All my nee d's and care have always been greatread more

Whoever is answering the phones at Skagit Regional Health Gastroenterology could use serious…read moretraining in basic customer service. Our first conversation started with the staff member asking if I had a referral. When I asked if I needed one, she responded, "That's not what I asked you," immediately setting a hostile tone. She then repeatedly talked over me, cut me off mid-sentence, and responded in a condescending manner. Although I became frustrated and told her she needed to be nice because I am the customer, her response was to hang up on me. That kind of behavior is unprofessional and unacceptable in any business, but especially in a medical setting where patients are often already anxious or frustrated when calling in. I was simply trying to schedule an appointment in the Smokey Point office, and instead I was treated with complete disrespect. Patients deserve to be heard and treated with courtesy, not hostility. To management: Please address this issue. Front desk and phone staff represent your entire organization, and if this type of behavior is allowed to continue, it will drive patients away. A medical facility should be a place where compassion and professionalism are the standard at every level of care.

Alice Zhao is the sweetest Dr I feel she takes extra good care of me! Everyone is super sweet in…read morethis office!

BEST Dr ever! Our entire family uses Dr. Sambrano. Of…read morecourse we all have dramatically different personalities and health issues. She has made each of us feel comfortable and found unique, effective health plans for each of us. I have never felt more comfortable with my health plan and am in the best shape of my life dispute a few health issues she is helping me manage through. Her authenticity and humbleness is something I have never experienced before in a doctor. Highly recommend for everyone if you want a Dr. that truly listens and cares.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.