This lab recently opened as an en-suite option to serve patients within the Optum medical complex. I have been here twice so far, and each time the room is staffed by just one phlebotomist who also services sign-ins and registrations at the front desk. While the staff have always been pleasant, the wait times have been extremely high. Upon finishing my appointment with my primary care provider next door, I was sent to the small suite for blood labs and waited an hour and 15 minutes to be seen, making this a 2-hour appointment for a routine prescription refill. On evenings when the lab is closed, blood is drawn during the appointment with a doctor, which seems more efficient.
There are several draw stations within the lab, but they are not curtained and I made eye contact with someone in the waiting area while blood left my arm. I'm not shy or squeamish when it comes to blood, but this seems like an overlooked courtesy. There were also sterilization pad wrappers from a previous patient left at my draw station, and the openness of the materials (vials, syringes, needles, waste bins) makes this feel not just like a blood farm, but a liability.
3 stars are solely to the patient, kind phlebotomists doing what they can to shuffle the blood cattle along without any assistance. read more