My visit to ProHEALTH Island Neurological was timely, smooth, and certainly made me feel like I was…read moreat the right place. I was instructed to arrive 15 minutes prior to my appointment to take care of paperwork. Denise was extremely organized and helpful. A few of my medical records had not been forwarded to the office, so she reached out and had them ready to go for my appointment. The waiting room was clean, quiet, and not at all crowded. (It was really nice to see a medical facility properly spacing out patients.) After my appointment, Denise clearly explained next steps as far as followups, and worked with my schedule to book convenient future appointments. Dr. Kelemen was kind, knowledgable, and thorough. He took the time to explain the exam, and encouraged me to ask questions as we talked and worked through my symptoms. He obviously spends a lot of time with patients to get the whole picture of what is going on, and is willing to go above and beyond to be efficient with his findings in order to provide the best possible care. If you are in the market for a neurologist, I highly recommend giving Denise a call at the office to schedule an appointment to see Dr. Kelemen.

I see Dr. Iones for my migraines. She is very knowledgeable, serious, and careful about the…read moretreatment she provides. She does her homework. My migraines have certainly lessened. There have been no consequences or side effects. She is personable and delightful as well. Actually I showed her another issue I was having which she diagnosed immediately and I was able to get care the same day with a professional that treats the issue I was experiencing. On another matter: Her office staff called me twice to make sure I received the result of an mri I had. Dr. Iones followed up to make sure that I was seeing a doctor for an issue that appeared on the mri. I highly recommend Dr. Iones if you need a neurologist as I have been to three others over the years and none compare on any level.

Dr Iones is awesome! In all of my years of visiting doctors, I have never come across someone so…read moredetailed, so thorough, so attentive, so engaged and so knowledgeable. She was extremely patient and she took the time to listen and understood all that was going on with me. She explained everything that was being recommended, and the reason for it, and every bit of it made sense. Her staff is wonderful, from the receptionists, to the folks that conducted the on-site testing. I am so happy that I found her. Now, I am very confident that my on-going health issues will be properly identified and treated. Thank you, Dr Iones!

Terrific Physicians with a terrific bedside manner.I was recommended by my Internist and a great…read morerecommendation it was. Dr Singh is a great doctor and diagnostician with a terrific bedside manner. I found everybody that works in the office to be professional and kind.You won't find a better neurologist.Thank out to Dr Thomas for being so patient during my EMG.

So far Dr Cascella has been good. The care and discussions have been helpful as well as the…read moreprescribed medication. The problem is all of the in house testing. We have been there 2x and each visit we have had to spend hours there. it's ridiculous. We waited 3.5!hrs the other day to have two tests done and they only got through one (30 min test) and wanted us to wait in the waiting room again to have the second test done. We left. If we need any further testing it will not be done in their office. We had a similar experience on our first visit as well. We had to wait several hours for 3 tests. Very disrespectful of our time and the technicIan is not very personable either. I'd recommend going to another facility for testing if possible.

Dr. C I found to be very knowledgeable. Front desk was pleasant. It was a smooth experience-- test…read morewas done same day thanks to the tech on site. Never had such a smooth Dr. Office experience.

I was scheduled to be a new patient of Dr. Soni. As soon as I walked into the office, I was hit…read morewith a strong smell of cigarette smoke. It was so potent it felt like someone had been smoking in the waiting room. When I checked in, I was told the doctor was running about an hour behind and that my appointment itself would take approximately two hours. I had already adjusted my work schedule to make this visit, and the two-hour appointment was never mentioned when I scheduled it. Given my schedule, I couldn't wait an extra hour just for the doctor to catch up. A courtesy call letting me know about the delay would have been appreciated. I ended up canceling and leaving. The waiting room was full, and several patients were also complaining about the wait. To be clear, I never met the doctor, so I can't comment on their care. However, based on cleanliness, communication, and punctuality, I was very disappointed.

After waiting three weeks for an appointment, sitting in a waiting room far past my scheduled…read moreappointment time (with my very patient toddler), I expected a higher level of professionalism and respect from the service provider. Instead I was met with criticism and hostility. On a positive note, the receptionist was very nice to me from the moment I arrived and even gave my toddler crayons to draw while we waited.

This is the longest wait time we had for a doctor's appointment. I understand surgeon's busy…read moreschedule but waiting for more than 2 hours for just a follow up consultation cannot be justified with the delay . The surgeon tremendously did a good job on my husband neuro procedure but should give consideration seeing the patient on a reasonable time. Is it how it's being done to each patient by this office after the surgery? Hopefully a good turn out for the meeting up soon.

Dr. Thomas Link, MD, MS - Neurosurgery…read more THANK YOU EVERYONE SO MUCH FOR MAKING ME FEEL AT EASE AND WELCOMED. On June 9 2023 I'm back at the office after my cerebral angiogram procedure/surgery done 2 weeks ago at North Shore Hospital, NY by Dr. Thomas Link, MD, MS - Neurosurgery I walk in to the office and welcomed with smiles from Maharanie Manmohan (Front Desk) Margo McKenzie (Front Desk) & Rebecca Kingston (Front Desk). While checking me in we had a blast chatting. They loved my outfit that was custom made by a tailor in Nigeria. One of the 8 outfits my mommy sent to me. Also everyone looked amazing. What lovely ladies. Very professional, kind, warm and caring. The wait was not long at all. Keisha (Medical Assistant) came to get me. Very professional, polite and kind. She went through the entire process with me. Nice sense of humor which made me feel at ease for I was there for a brain issue. Later came Dr. Thomas Link, MD, MS - Neurosurgery and Cindy Queliza - Nurse Practitioner. What a gorgeous lady. Dr. Thomas Link is hot as well. Cindy Queliza and I have spoken on the phone numerous times. First time we met in person. Well so since my aneurysm Feb 2008 at Bellevue Hospital. We all tried to get my records but unfortunately Bellevue records warehouse had burnt down years ago. Dr. Thomas Link, MD, MS - Neurosurgery showed me the photos from the cerebral angiogram 2 weeks ago. I had another aneurysm below the one I had in 2008. The clip that was put on my 4th nerve where the 1st aneurysm which made me permanently blind is now corroding. Dr. Thomas Link, MD, MS - Neurosurgery explained all my options in great detail so for my peace of mind I will have the cerebral angiogram again the coil embolization. This will prevent the aneurysm from rapturing. With this procedure there's a 5-9% chance of death or stroke. But I would rather have this done than have the aneurysm rapture at any time. Both Dr. Thomas Link, MD, MS - Neurosurgery and Cindy Queliza - Nurse Practitioner where very compassionate, caring and patient in explaining everything in great detail. I felt I'm in great hands. So now I have a OGBYN surgery on July 18 2023. Neck surgery in August 2023. Will have the brain surgery cerebral angiogram again the coil embolization Jan/Feb 2024. This way to give my body enough time to heal. I want to thank everyone for making my experience not stressful, very professional, bringing smiles and laughs to me. Very much appreciated for it is a very traumatic time and thing to deal with. ALL LOVES HERES.

Precise, Friendly, Explainatory, ....converses "with" you as opposed to talking "to" you...read more

A few years ago I found doctor winter right before having neurosurgery. He was so understanding and…read morehelpful compared to the 10 other neurologists I had seen before. It has now been 4 years and I still see him frequently. I am taking away a star because the wait time is ridiculous. You can be the second appointment of the day and still wait over an hour. I have even tried calling first to see if they were on schedule so I wouldn't unnecessarily be missing work and the woman told me I need to come on time or else I would have to pay for a missed visit. I ended up getting there and waiting over 3 and a half hours. I told them I had to leave to go to my other job and they said okay. Next time I went I had a balance for a missed visit. I fought with the billing and eventually got my money back

In my experience and my opinion,, they are the most insensitive, inept, arrogant, irresponsible…read moreoffice that I have ever encountered in my life!!!ZERO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! . It's THEIR OFFICE that doesn't get back to anyone. They think everything is a JOKE. !!! Since when is Brain health unimportant? There world is surrounded in a Hitchcock type and unwilling to correct their mistakes! It's warranted to report them to the AMA for appropriate action!! DONT GO THERE!!!

This office is always running severely behind. Even they know it. Instead of booking less…read moreappointments to alleviate the Doctor from constantly running behind they have a sign posed saying "The nature of our practice is to give our patients the utmost in care and service. PLEASE EXCUSE ANY DELAYS. We will give you the same careful attention as soon as possible." They clearly care more about money and maxing out appointments because they'd rather their patients wait OVER an hour in the waiting room passed their appointment time. They are aware of this issue and instead of finding a solution to remedy it, they posted this sign to warn patients that they will most likely have to wait way behind their appointment time to be seen as if their time means nothing. I will be going to a new Doctors office that actually cares about their patients time and not maximizing copays and schedules at the expense of their patients. Bring a book or a fully charged phone if you have an appointment here

Dr. Rosenn was rude, condescending, and did not allow for questions. He also does not rule out…read moreother Potential underlying illnesses. Daughter came in for bad cases of seizures, and wasn't until a few years later that we determined she had lupus. Dr. Rosenn Dismissed me for asking if something was causing the seizures, and even though her EEG, MRI, and CT scans were returned as negative, he continue to keep recommending anti-seizure medication for my daughter. Now that we determined she has lupus and have regulated her SLE, The seizures have disappeared on their own. Turns out that the lupus was causing them. He did not even rule this out as a possibility and has caused years of trauma to my child. Please seek elsewhere, this is a really poor example of what a neurologist should look like practicing medicine.

The business makes their money on disabled children and provides less than mediocre service. Dr…read moreGreg Rosenn does not listen to parents concerns and will over talk women... but will not do that in the presence of men. The front desk staff are terribly entitled and unprofessional. Kelly the nurse manager has a disgusting bed side manner and needs her licensed pulled. She would never survive in a hospital. There are a few good eggs in the office but the rotten eggs out weigh their efforts. Stay away if you are from African American decent... you will be treated differently.

They are impossible to contact. No email, no one answering the phone. I have been trying to contact…read morefor a week now and constantly calling and calling. No one ever picks up

I'd have to agree with the other people who reviewed about this place. The doctors are great but…read moresome of the staff could use some customer service training and a course on professionalism. I had a great experience with one lady I believe her name was Joyce. I had been constantly calling to make an appointment and twice a man hung up on me and then I was placed on hold. Finally Joyce answered and was very patient and kind and helped me to make my appointment. It's a shame that the doctors are so good and they only have a one or two good support staff. I only gave a two because of the lady that helped me.