AVOID THIS PLACE! Do not get your glasses here. Very unprofessional service. First, they have weird…read morehours. And closed on weekends. I bought two kids glasses, and they close at 5:30 and all weekends. Also, after waiting 3 weeks for a sports goggles, I checked on it, and they lost the goggles enroute to the lab, and I had to be there, just for them to check. I could have been waiting forever if I did not check on it. Lastly, there posted hours are 8:45-5:30, but when I got there at 1:45 pm, they posted a sign on the door, saying "Closed for Lunch 1-2pm. WHAT? What a bunch of croc. Please avoid these stupid place at all cost, and go to Wal-Mart or somewhere else instead.

Not sure how to begin actually. I am not sure if all of the others I went to cheated me out of a…read morereal eye exam, or is it just that Dr. Williams was that interested in finding out a prescription that was the best for me. He spent more time and had the patience of Job with me as we went from prescription to prescription. If you are interested in a thorough exam that doesn't leave you wondering why did that just feel like you got the daily special and a genuinely patient and nice gentleman, make sure you go see Dr. Williams.

Q'Asia was such a great help this evening right before they closed!! she answered all of my…read morequestions no problem and help me get what I needed ordered for pickup on a later date. Thank you Q'asia!!!

My kiddo had an appointment here and the good part is that we had a red-haired gentleman technician…read morewho did the puff-of-air eye test, and a technician named Leslie who were both fantastic. They were both friendly and helpful and wonderful. Unfortunately, pretty much everything else was very disappointing. We walked in and there was a young mother there with one child getting an eye exam, and another one who was on the spectrum. As my kiddo and I were getting checked in, the lady at the desk continues her conversation with the others about how the mother needs to manage her child, and how she wants to punch the child but she knows she would go to jail. As a customer, I was disgusted that she would be bad mouthing another customer in front of us. As the mother of another autistic child, I found it DEPLORABLE that she was expressing her desire to assault a handicapped 6 year old. I KNOW that she was not going to follow through and was just venting, but trashing a handicapped child is just low. And I will also add that a whole lot of the problem could have been... moved along... if their new eye exam system weren't such a mess. They have transitioned in the year since we were there last, to an online appointment. The in-house tech does what she does, and then you wait FOREVER for a doctor to initiate a FaceTime call to do the exam. Our appointment took 1 hour and 50 minutes, and the majority of that was spent waiting for the call. Instead of opting for high-end equipment for remote eye exams, maybe hire a doctor to actually show up and move the line along? I also have to say that it is somewhat annoying that their pricing is really a mess. Huge signs everywhere: "Two pairs of glasses with eye exams, $89.99!" And the fine print is that the $79.99 frames are what is included, you pay more for higher-priced frames. So we picked out two pairs of $79.99 frames, but apparently that is the BLUE $79.99 frames, the GREEN $79.99 frames would be $150, so if you get a green pair and a blue pair of $80 frames, it costs $130ish... confused? Yes, me too. But I would be able to deal with the slow wait times, and the weird pricing, but the unprofessional threats about someone barely in elementary school absolutely turned my stomach.

The Doctor is very Professional with Excellent Bedside manners and very Polite She tells you…read morewhat She is going to do before She does it with no Surprises,I really enjoy going to this Eye Doctor and Recommend it to anyone

From the owner: Legacy Eye Care is a comprehensive eye care practice with two offices in South Hill and additional…read morelocations in Chester and Colonial Heights, Virginia. The team at Legacy Eye Care has a patient-friendly approach, which is why people of all ages come in for eye exams, contact lenses, and treatment of eye issues such as cataracts and macular degeneration.  The team prides themselves on their cutting-edge facilities and equipment, such as Triton™ Swept Source OCT, which can scan the deepest layers of the eye to detect problems like diabetic retinopathy. In addition, they use the latest advances in optometry, including the TearLab® Osmolarity System and the LipiFlow® system, to successfully diagnose and treat dry eyes in the office.  Legacy Eye Care specializes in Dry Eye Disease, Glaucoma, Diabetic Management, Cataracts, and geriatric eye care. We also utilized the best new technologies like Optilight, Alma Lasers and Cynosure.  Legacy Eye Care also offers the most advanced options in both standard and specialty soft contact lenses from industry-leading brands like SynergEyes®. The Legacy Eye Care team welcomes patients to come in anytime, including regularly scheduled comprehensive eye exams and eye emergencies. To schedule an appointment, call the nearest office or book online today.

I wouldn't recommend Dr. Young to anyone. He did my surgery never explaining the long term recovery…read moreperiod. As well as not making many after care instructions clear. Yes you are given a print out but pre surgery and the procession of the many many eyedrops and pills My MAJOR complaint is the total disrespect the doctor had for my time and my chronic pain. I waited in the exam room for OVER an hour three times in tears due to the writhing burning pain from being in a sitting position in the waiting area (15 minutes prior my appointment time) and then more than one hour in the hard exam chair. I expressed to Dr. Young while in tears from pain the second time he did this and sorry doesn't always make it right. Had I come an hour late I wouldn't have been seen. I have no medical degree but I have respect for other and their time. The receptionist know when they schedule the doctor overbooked and the patient will wait. He sure to milk the insurance claims with no regard or respect. After the third time I can't type what I wanted to do, He was in and out in less than five minutes. On all that i love I wouldn't want anyone to be so disregarded and in chronic back pain for money? With no decency to accept blame and reschedule me

I just had cataract surgery there. The first eye (left eye) went smoothly. I sedated properly, had…read moreno problems. Then the next week I had the 2nd eye surgery (right eye). I was not sedated properly and I had a more severe experience with my right eye. Without proper sedation I was more present during my surgery. My eye received more stress and swelling. I had very elevated blood pressure after surgery. It was very high and had to be taken 4 times before I was discharged. During the surgery I had to deal with the bright light which the first surgery was not an Issue because I was sedated properly. The surgeon had to give me a number of instructions, look up , look up more, etc. The thing that disturbed me during surgery was the surgeon talking about the illegal drugs that he was going to buy for his weekend fun?? A joke, I don't know?? Please post a comment on your experience.

Takes a long time to get an appointment. They're unable to email information, only fax. I won't…read morebe going back. Just too much hassle.

I called to schedule my son an appointment and was told they had an opening on Sat. March 08 at…read more1pm, come to find out, they aren't even open on Saturdays. Is that some crazy shit or what? Mean girls are out!!

It's not a customer friendly place. Totally hard sell for…read morepricier services and products. I'm trying now to order a pair of glasses online but the RX from Lebow's in Hopewell doesn't have my PD measurements. I called to see if they had it in their files and was told for $20 I could come in and have that measured ! Oh , hell no ! I'll figure another way.

Takes too long to get an optical prescription delivered. We have great insurance, paid the $200…read morecopay and are still waiting on our glasses. We understand some delays, but could have got these glasses much sooner if we would have gone outside Hopewell city limits. The delivery time has changed by WEEKS twice now and the blame is placed on the lab being so busy. If you are looking for a quicker delivery of your glasses please go someplace else.

Highly recommend anyone away from going to this establishment. The doctors are very nice and…read moreeducational. However, Robin in sales and Maggie at the front desk reception would make anyone not want to return. I called in advance to make sure what's coverages I had with my insurance, was told certain things were covered but then was charged for them at checkout. Check with your insurance what they cover before going in as they will lie to tack on my service fees to your visit. The customer service is really terrible as the ladies were rolling their eyes and scoffing at me when I explained I was told the previous time I had paid the balance on my contacts and they made me pay it again. Very poor communication and customer service. Easily the worst and rudest I've received from any eye doctor in my 15 years of wearing glasses

All of the staff here were very helpful and the Dr. is exactly what I want in a Dr. she's able to…read moreexplain anything you neeed explained and she's very kind and patient.

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.