It's been 7 years since this company did a tear out and replacement of my asphalt . This year the high quality of the work then still shows, especially in comparison to what Options tore out. They just sealed the drive- my choice to seal small cracks- at scheduled time, with good price and communications from start of order to finish and payment. The crew was professIonal and did a great prep job before laying on the commercial grade sealant. The service has always been outstanding for me. read more

I arranged to have my drive way sealcoated on Monday June 24, 2019. Due to the rain in the area that day I was not surprised to find the driveway had not been coated when I returned home. I was surprised that I did not receive any notice advising me of this or that the crew would be out the next day. Fortunately I heard them trimming the driveway and was able to move my car out of the garage or it would have been sealed in for two days. I don't believe the crew was here more than 20 minutes. Everything seemed fine and based on the fact Options had sealed my driveway for the past 4-5 years, I did not expect any problems. That afternoon I noticed that the daylilies at the end of the driveway had been shredded with a weedwacker 18' high leaving a very unsightly look right at the entrance to my drive. This will not resolve itself until they grow back next year. This had never been an issue before. The next day while walking on the driveway, I noted numerous (100's would not be an exaggeration) hairline cracks where it appears the seal coating was not properly applied. I contacted Options and a crew came out in the next day or two. Unfortunately while they did fill some of the larger cracks, they did not address the fact the seal coating was not covering, or filling the hairline cracks. I again contacted Options and was told by Ashley that their product is brush applied and while it may not seem like the seal coat is filling the cracks, it was there. Obviously I don't do sealcoating for a living but I have sealed my drive myself and I'm familiar with past results from Options. This was just a poorly applied product. Two things are really irk me. First, their office is about 8 miles east of my home, maybe a 15 minute drive. Yet when I asked on several occasions if someone could come out and I would show them what my concerns were, I heard nothing. Second, if this had been acted on immediately, it would have taken a crew about 20 minutes to reseal the effected areas. I must admit their bill collecting service was top notch as they called me twice to remind me I hadn't paid their bill. I leave you with their Commitment to Service posted on their website. Commitment to Service Each member of the Options Team is trained for the "Front Line Customer Service". Each has been empowered with the authority to take ownership of your project to make things happen on your behalf, the goodwill and concientous involvement of every Options employee, underscores our unconditional commitment to total customer satisfaction. Just wish this were true. read more

They tried to repair their botched job, but the end results remain unacceptable. It's like they're amateurs and don't understand proper drainage leveling. My neighbor had the same type of job done and theirs looks great. Wish I had used their company instead of Options. read more

Going on three years now that I had my driveway paved, which was a good job, but after several communications about issue with cement splashed on my garage door, company never followed up. read more

Wish I could do zero stars for this review. The job they did was very sloppy and unprofessional. I worked with them a couple weeks looking for a good day to come out. The whole time asking if I need to move my landscape rocks. They assured me they are professionals and I would not have to move anything. Of course when I got home 9 of my rocks have been striped with black Sealcoat. And on top of that I had some on the house and you could still see the old asphalt around all the edges. They said they would come out and fix the edges and clean the rocks. Now I have a two toned driveway where they tried fixing the mistakes and all they did was flip over the rocks they could. The rocks by the front door still have the black stripe. That's going to be great looking at everyday when I come home. I was given a small discount but doesn't bring back my clean rocks. Just overall disappointing experience. read more

Options Sealcoating - Beautiful black mark I had to pay a professional to put on my landscape rocks. - General Contractors Near Me - Clarkston, Michigan

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