Absolutely blows the other ISP in my area (AT&T) out of the water. I've never had any major outages in ~1.5 years of service. I had an issue accessing my account and sat on hold with the 1-800 number for nearly an hour with no answer. I decided to go to this location with hopes of fixing my issue and the gentleman there had me fixed and on my way in maybe 5 minutes. read more

lies lies lies. bill goes up for no reason no explanation. I spent 45 minutes in the phone last week for them to raise the bill again after telling me I don't think they understand what high and low means. they told me the bill would be with auto pay and it was $10 more expensive. This company is unreal. Do not get service with them. read more

I have no words that will describe the horrible service Optimun has provided me with For quite a while. They seem to be very good at playing games with their customers! They agree to a cable arrangement of certain price per month , and then you realize that when the bill comes the billing has not changed as they promise to do it right away, without waiting cycles (as they call it). This company needs a overhaul if it is to survive! My next step is to deal with them legally! if it were a -0 star to rate them, that's exactly what I would choose! read more

Tried to return equipment but office was randomly closed twice due to "tech issues" there is no local number to find out if store was open. Left with $100 equipment fee since I couldn't return on time and live over 30 min away. My time with optimum has been the worst compared to any other ISP. I would avoid this place read more

This company baited me with a promotional deal: $60 for 1GB internet, then mobile lines with a BOGO $45 plan, totaling $85/month. After signing up, none of that pricing showed up on my bill. I reached out immediately and was told it could take "up to two billing cycles" for the promo to apply -- but they were already billing me the wrong amount. I've exchanged countless messages with their rep Gabriel, sent proof, followed instructions exactly -- and still nothing. I was told to text a number so "the boss could help," but even that went nowhere. At this point, it's clear they don't honor their word. read more

The only reason I'm giving these guys a one star review is because I can't give a zero star review. I've had these guys multiple times while in college and it's an absolute JOKE. Their "student rate" they claimed that I was on (which was supposed to be $75/month) just vanished out of nowhere. Wasn't sent a letter stating they were dropping the student rate and when I got my bill that next month, it was over $200. The people working inside the Optimum store did next to nothing when I went in to ask why my bill had jumped up nearly $100 and I was basically told "oh we can give you a gift card or change your due date if you're having problems paying your bill this month." I cannot stress this enough, if you are in the Stillwater area and you absolutely need internet, it's better to go get a cheap hotspot from Walmart than try to go through these people. read more

Unfortunately, there is no zero to rate this horrible business. My 96-year-old mother signed up for their services and had to cancel because her apartment used Blue Peak for their cable services. I had a conference call with her and the representative, and he was surly, not helpful and would not speak to me because my name was not on the account. My Mother was in tears and then they kept charging her account with a late charge. My sister-in-law went into the store three times and told them they had called the separate phone number, and they had canceled four months prior, including returning the equipment. She ended up paying the inflated bill just to Keep from constantly getting worked up about it. This is absolutely pathetic and you should not even be in business. DON'T consider this place for cable services!!!! read more

Theres no actual corporate number or way to put in a serious inquiry. My ex boyfriend had been falsely using my name on his internet bill for over a year and they are now charging me for his negligence. I could not pay it and destroy my credit. This is not right at all read more

I have been a Suddenlink - optimum customer for 10+ years and I started out with a bill for the bundle in the amount of 100.00 now my bill is 310.00 every damn month and I have no premium movie channels I don't have a expansive TV PKG !!!! I could understand paying this much for the movie channels but to have none and be charged this amount is ridiculous!! Just so you know optimum I am currently searching for a different provider I can no longer afford these prices . read more

After disconnecting service and paying for a full year of terrible service I turned in my equipment EARLY! I received a fraudulent bill this month! When trying to call billing the option to speak with a representative wasn't available!!! The local office in Stillwater doesn't handle billing! After posting a review on google I got a fraudulent response with a fraudulent email and responded. It's obviously fraudulent because I still have got a response and there isn't a phone number to call!!! I REFUSE to pay this!!! It's a scam!!! I have escalated this to the State Attorney Office Of Consumer Fraud! I WILL most likely also begin a class action lawsuit!!! read more

I mean look at the other reviews they have the worst customer service of your life! My internet went out so I finally got ahold of a representative. They told me there was an outage in my area and they would fix it as soon as possible. The next day still no internet so I contact them again, hoping for an update. This time they said the connection to my place looked fine and it was likely a modem issue. I replaced the modem, get everything ready and still no internet. I contact them again and they tell me again that there is an outage in my area and they are working to fix it as soon as possible. So why did I replace my modem? It's been 4 days and still no internet. An outage shouldn't take this long to fix unless it was major structural damage from a tornado or something! Absolutely horrible service. read more

I have been screwed left and right by this company. I've been charged for a phone on my monthly bill for a year before I found out it was on there and didn't get a refund. Then they had to switch my router which has unreliable internet and they can never fix it. When I asked if I could get a better deal considering that I've gone weeks without internet but still had to pay for it, but the customer service rep just laughed it off. I would switch internet companies but they have a monopoly on half of Stillwater and it's my only option. read more

SuddenLink is absolutely the worst nightmare i've ever experienced in circular bureaucratic do-nothing, pass-the-buck, on-hold forever BS. it began with a badly bungled install with loose wire running on the ground across our driveway to no service the first week due to wrong router, and then customer support hold times over 30 minutes to non-responsive support and misinformation, i.e., canceled Premier Support with one support call only to find out the next month it was NOT canceled. i wouldn't recommend them if they were the last Internet provider on the planet. terrible company. i'd give no stars if possible. read more

This is the worse provider I have ever dealt with. I ordered business phone (2) lines with rollover and Business internet for $153.00 From the start this was a complete mess. Tech shows up and was at my business no longer than 15 mins. Left with both internet and phone not working saying he called in a ticket. Two days later still no phone or internet. After hours on the phone with Suddenlink comes to find out only one number was ordered and they were having issues with setting that number up. No excuse for internet not working. I was told at that time the other number was ordered but over the next week or so when my services were still not working it comes to find out the 2nd line was never ordered. Over the next three weeks I spend over 20 hrs on the phone with tech support trying to get my phone and internet working. Suddenlink sent out techs four different times never getting the services working. Every time the techs blamed it on programming and said this was a very common issue with Suddenlink. Finally on November 25 and after spending 5 hrs on the phone with Suddenlink tech support we got the services going and this was only due to the woman I finally got in contact with was a long time employee and had contacts In the programming department. She ended up ordering the 2nd line and fixing all the issues. Now to billing. Before my service were even working I received a bill. The bill included services for both phone and internet even tho it was not working. The bill also included installation charges and a missed appointment charge. When I ordered service I was told any installation charge would be credited or at no charge and at no time did I ever miss an appointment. I was also supposed to receive a visa gift card, which I never received. After calling in and speaking to billing who is overseas I was told over 3 times the account would be credited properly with the last time the overseas billing representative told me my bill was 60$. Now after having the service from Nov 24, receiving an incorrect bill in December which should of been about 60$ and receiving a bill today January 14 they are telling me I owe them a little over 500$. This is impossible as my monthly is only 153$. I was told today my billing cycle is the 7th to the 7th. So, December 7th to January 7th is 153$ and January 7th to Feb 7th is 153$ equaling 306$ plus the 60$ equals 366$. Another day wasted on the phone with Suddenlink for 2 hrs with the billing representative telling me there is nothing he can do. I would not recommend Suddenlink and I am currently on the phone changing providers. read more

I would absolutely NEVER recommend optimum to anyone. I had Suddenlink back in June and as soon as it switched to optimum we had nonstop issues. We moved apts (in the same complex) in October. Had talked to someone to move the internet from one unit to the other. Had no issues till January when someone moved into our old apartment and set up their internet and ours got shut off. Called in and had a horrible experience (as always) trying to talk to anyone and get help. But ultimately found out the person who moved our internet didn't do something correctly and messed it up so that there was two accounts still on the first apt. When through hell trying to get it fixed took over a week of no internet and getting told I'd get a call back, never getting it and then having to go through the hell of calling in again. Finally was told by a supervisor that it was all good and fixed. Come the next month, we cancel and switch internet companies. Which is also hell to deal with. And then also find out apparently the supervisor who helped had just opened a new account with out telling me so I had two accounts with them, and apparently was charged for a new account set up. When I wasn't aware or even wanted that. Just wanted my original account fixed. And because I wasn't aware and hadn't paid that account set up fee that shouldn't of been charged. It was sent to collections (affecting my credit) and when I called in and they opened a case on it they said it's okay that the previous supervisor didn't inform me that I was being charged and that I still had to pay and that basically it doesn't matter as long as I had internet again. Which mind you I had already paid for all my internet fees and charges. This was only one charge that was a mistake by the supervisor. But they rather screw over customers then admit they're employees and company has made so many mistakes that are effecting customers. Definitely avoid Optimum at all costs. Ive never in my life had to deal with such a horrible internet company like this one. read more

They sent me several promotions for "their lowest price $55 with the Altice One"...This promotion in the mail came laminated to look nice. It included a $100 American Express reward card. I turned on services and had a bill due the very next week. I called and asked why I hadn't received the reward card. A representative said "we ask that you stay with us for three months and not pay late, then we will send your reward card." No where on these promotional flyers does it state these terms. If a new small business was handing these scam flyers, they would be shut down and put out of business. SCAM-- Morgan MCKEE read more

My technician never showed up to my appointment for a new service. No call no or heads up. I had to call 30 Min after my 3 hour window 5-8 and they said 30 More minutes. 1 hour later I called and they said " we aren't sure why your technician never showed up. He didn't leave any notes." read more

One star is too much for this scam and horrible service. The worst customer service I've ever had. Made an appointment for the to come and "fix" my issue and they didn't even show up. Never. And I mean never use this ISP if you have the choice. You'd have a more reliable service holding a piece of aluminum foil over your head. read more

I feel that optimum treats us poorly because they CAN, because they know they are the ONLY provider that offers high speed internet to our area therefore we don't have any choice but to go through them...The service may not be too bad for those who live IN TOWN, atleast WE never had any issues when we lived IN TOWN but since we moved out here to the EDGE of town by Richmond Elementary it's been nothing but problems and today I realized our bill has increased from $64.99 (what we've paid for 2yrs) to $79.99 because apparently our "promotional rate has expired" usually I wouldn't complain but again, we've had nothing but issues since we moved! The first issue, the day they came and moved our service out here last August they updated our modem and TOOK MY coaxial cable with them leaving me alittle 5ftish one, I bought ours to extend our modern at our old house cause I didn't want it on the floor! Well when they moved our service out here they setup our modem on the floor again AND took MY coaxial cable so I could not move it!! Why setup modems on the FLOOR? we all know these modems do better ELEVATED, UP IN THE AIR! well, the techs SHOULD know that anyway. Immediately I start getting everything setup and realize my desktop computer WILL NOT find our new network! Tried for days! Even tried resetting my computer and NOTHING! it is only down the hallway in our back bedroom...ended up having to spend $65 on a wifi range extender from Amazon...so now my computer runs off the range extenders wifi network instead OUR home network ‍ our bedroom TV has even had issues connecting to the network, it acts like it's too far away. Our living room TV seems great but my ring doorbell that is installed on the patio just off the living room has the worst time stating connected the network! Like WHY??? Living out here we also lose service COMPLETELY when a storm comes through...mind you I work from home, I rely heavily on my HIGHSPEED INTERNET! I really hoped that once SUDDENLINK was out of the picture our service would get better and wouldn't be paying $80 a month for CRAP but that just isn't the case unfortunately and like I said, they get away with this cause we have nowhere else to turn! AT&T doesn't offer the service I need for stillwater OK and Tmobile internet also just like AT&T only go's to 25mps. I need the 1GIG HIGH SPEED otherwise I'd switch providers! You'd think that living in a COLLEGE TOWN we'd have some amazing internet options! LOL currently waiting for optimum to repair whatever happened during the storm last night, been without internet since 12:00am! It's now 8:24am. C'MON OPTIMUM!!! GET WITH IT!! SOME OF US HAVE WORK TO DO SO WE CAN PAY YOUR CRAZY PRICES!!! read more

Ditto. Just find another provider. Service is intermittent at best and Customer Service is a runaround.

Horrible, horrible, horrible. They never show up, they never set up, but charged me $160. It took 7 people and 1 hour and 12 minutes for a refund. LET ME REPEAT, I NEVER RECEIVED SERVICES. read more

Unreliable internet. Crashes every 1 1/2 hrs. Customer service is a joke. Not worth it!

If I could give zero stars I would. When you do call and try to get things fixed they tell you it's taken care of only to find out that was never the case and there is no proof of anything from one service agent to the next. Although, I don't blame the people who work there, everybody needs a job. I blame the company itself and those at the top. Sadly this is the only provider in my area, but thankfully I am moving and that will change. So long and good riddance. read more

They charged me $50 4 years after I moved out for unreturned equipment, even though it was. Instead of contacting me over the phone, they sent it straight to credit management. When you try to call them over the phone, it's just an automated message with no option to speak to a representative. Just an overall horrible company that no one should ever use. read more

At my address this is the only company offering fast WiFi. I have had them for a year or so now, and the WiFi when it works is fine. Their customer service however is the absolute worst. Everyone in town told me the same thing before I started with them, but I didn't have a choice. When setting up my account it took forever, I couldn't get a hold of anyone personally. I had to set it up online myself, which is fine, but they should have the option to talk to someone. Now, I have a tree limb the broke the internet line in my back yard. Iv been out of WiFi for 7 days....still they refuse to answer my phone call or give me the option to talk to a representative. Literally the robot on the phone tries to make me reboot WiFi then hangs up on me!!!! I can't reboot!!! My freaking internet line is down and I can't tell anyone because no one wants to freaking talk on the phone!!!! What the heck! If you have the option do NOT choose Suddenlink read more

I came here to leave a scathing review, but after reading the previous reviews, I see that there is nothing new I can add. However, for my own sanity I need to vent so: I've lived all over the country and used every major internet/cable company out there (At&t, Cox, Comcast, Time Warner, etc.)... suddenlink is by far the worst. You can't pay your bill online... Let that sink in: You can't pay the bill for your internet online... in 2019. WTF?! And then they charge you a fee to pay it over the phone. I hate the monopoly that this bulls*&t company has on internet service in this area. They are the absolute worst. Seriously. You suck, suddenlink! read more

I only received paper copy instructions when I went in concerning an Internet connectivity issue. When I told them I already had the instructions I was then told I couldn't be helped. Disappointing:( read more

Never had a problem with Suddenlink until yesterday when my bill randomly went up $10, unannounced. I called and after bullshitting with their automated customer service rep, finally got ahold of a real person. They then informed me that there was a "company wide rate change that accounts for the $10 change". I thought that my rate was guaranteed for 12 months after service began, clearly I was wrong. Also, their website sucks. I often have problems just accessing it, even when I went into their store and used their own computers. read more

The only thing dependable about SuddenLink is that it will drop the internet every hour, especially between 11:00 and 4:30. Technicians have been out twice and both said the cause is a bad node. They told me the node would be updated 4 weeks ago and to date the service just keeps getting worse. Customer service reps, when and if you can get to them, have strong accents and a very limited script. They are not able to answer questions and their script ends at "usually rebooting your modem will fix the problem." The bottom line is, they charge a premium for their connection, but do not maintain their system. read more

Hiked my bill $30 per month without notice. Charged me almost an extra month after I canceled. Customer service took 30 minutes to make me, close my shop, drive home from work, and get information I apparently didn't need, costing me sales. I've been with you guys for a while but this is ridiculous. Thank you, next. read more

If I could give a lower review you better believe I would. Try and escalate to a supervisor it will not happen! They tell you that an supervisor will call, they will not! Everything seems to be out sourced outside of the US. I have had this service since June and my home phone has never worked, on the 3rd attempt ( in August to repair did I mention I started service in June) to repair they done something that stopped my internet! Yes on 8/12 and as of today still no internet no phone and no one cares. Yes 8/15 was our 4th technician and nothing works but TV. So here we go for #5 tomorrow I'm willing to bet it will remain inoperable. The technician will say it's trying to connect to Chickasaw when it should be connecting to Suddenlink and it's on the Suddenlink side, the horrible service (almost impossible to get through without wasting hours) center will say it's a installer issues and around and around we go. Long story short don't make the mistake of using Suddenlink unless you Suddenly want to pull all your hair out dealing with incompetence!!! Worst I mean worst experience ever, I would sign up to reverse an visectomy to turn around and have the same procedure not to deal with these people any longer. Overly joyed customer! read more

Worst customer service. Take advantage of monopoly of college students. Will not communicate. Months into a semester and still no WiFi. They've confirmed multiple times they can meet, and without letting anyone know, ignored us. Bad. Bad. Service read more

The worst customer service I have ever encountered. Internet frequently goes down and there are no customer service agents available. The only option given is to schedule a call back in one week. You suck SuddenLink. read more

Suddenlink needs to get it together! Every single day, the DVR has issues. Have to reboot, remove sd card, power off, and then you are lucky to be able to watch a recorded show. Even during play, it will interrupt with an error message. Cancelling tomorrow! Would much rather go without than pay another dollar. read more

Worst internet provider in the history of the world. I feel bad if you move to an area where they are the only provider because you will be nothing but disappointed. Internet goes in and out every 20 mins (If you play video games, you might as well forget about it) and sometimes won't come back on for over an hour. I've had a tech guy out 6 times to help me and nothing has worked. I've replaced my modem twice and nothing. Thank god I'm moving in a month so I never have to deal with their dog shit internet ever again. They should be sued for how much they charge for their outdated trash can internet. RUN FOR THE HILLS IF YOU'RE THINKING ABOUT USING SUDDENLINK!!!!!!!!! read more

Absolutely terrible and inconsistent internet and tv. My bill has doubled since last year and the customer service is the stuff nightmares are made of. Worst cable/internet provider I have ever had and unfortunately our town has no other options. Makes me want to pull my hair out and their internet service makes working from home very difficult. If I could give negative stars I would. read more

I had the most painful customer service experience this morning when I walked in the Stillwater store and tried to get information about buying extra service for my father. This young lady whose name I would not reveal was not only completely unhelpful, but snotty and amazingly rude. She would have ripped my head off if she could. Just could not believe it that anyone in business would provide such a bad customer service support despite the clear low rating of SuddenLink, overall. read more

This is seriously the worst service provider in the entire Midwest. I never get the speeds I actually pay for, my Internet is always shitting out, and the best the "help line" can tell me to do is reset my router. Serious;ly? I shouldn't have to reset my router five times a day. Do not get SuddenLink unless that's your only option, which is the ONLY reason I am with them right now. I can't wait to move. read more

The experience of dealing with Sudden link has encouraged me to look for alternatives. Sudden link is too expensive with hidden fees everywhere. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I already had installed in my house, to the non responsive service department when my cable went out one day after sunglasses dude installed, to the $50 service call charged to get there service back on line. Geez.... read more

Worst cable/internet provider customer service I have ever experienced. Their website makes it difficult to PAY YOUR BILL. When you contact them to pay your bill, they tell you there will be a service charge to process over the phone... I have not had any issues with the internet service. Cable will be choppy but overall works well. Would never recommend this to anyone. Avoid this company if possible. read more