Went to look at an RV. Saw one we liked and sat down to negotiate. Their asking price was very high ( no problem, this is a used rv ), we offered a reasonable price. They wanted over $ 6,000 as a prep fee. Other dealers want $995 . Their asking price was at least 15% over the JD Power value, but they did not want to come down at all. They only offered a prep fee of over $ 3,000, no negotiations on price. They pull the usual sales game. Salesman leaves, then business manager sits to pressure for sale, then sales manager sits. We pulled our offer and that was before we had to deal with the high pressure add ons. Do NOT deal with these people. Other deals use the same techniques but are at least willing to negotiate. We now see why they have such a low rating. read more

Worst buying experience of anything ever. They are all problem admirers who will "understand your frustration" but do nothing to solve the problem. Do not buy from here! read more

While their prices are very competitive; the sales team is a joke! There was a unit I was highly interested in and ready to purchase. After doing the test drive we return to the dealership to find out the unit had been sold! Mind you I had the financing ready to go if I liked the unit. That's right they sold it right out from under me! When the financial manager tried to get me to look at a different unit he wasn't even listening to what I had to say! I wasted my day off there and it would take a great deal for me to return! I would highly recommend taking your business somewhere else! The only reason they are getting 1 star is because I have to select something! read more

Optimum sold me a brand new rusty trailer. I should have crawled under the trailer at the dealership.Neighbor said the wheels were not straight. looked under and there was no shackle on the spring. Rust and corrosion everywhere. Warrantyis a joke. read more

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Buyers Beware!!! The worst buying experience ever. The salesman was wonderful. knowledgable and super helpful. Then it was all downhill. Service department is the absolute worst people to deal with. They are rude and don't return calls. We were scheduled a walk through and an hour later, was told it was canceled. Only got to do it when I threw a fit and asked for a manager. We scheduled a pick up time and they didn't have the unit ready. We waited over an hour for that!! After finally making the 3 hour drive home, we found so much had not been fixed, on a brand new destination unit, as promised. I would never recommend that place to ANYONE!! would give it a zero rating if it were a choice read more

Optimum RV...wait 'till you hear my experience. I bought in year 2022 brand new 2023 GS 19 CSK TT. Optimum RV Pottstown, PA installed my hitch On my Jerp GC. First, they failed to order parts, then tried to get out of it. Eventually, they installed it. Today, my mechanic had it up on the rack & called me to come into the garage. Optimum RV used ELECTRICAL RESIDENTIAL wiring to install the electrical components!! They wired it over the gas tank and used zip ties to secure. I have many photos I wish I could post here of the shitty work Optimum RV did. They attached it in the rear to my brake lights. I have traveled all over the US with my TT. Fortunately, I've had no electrical issues. But, it needs rewired properly with the correct electrical lines. I'm not sure who installed it, Optimum RV or did they outsource the job? I would love to sue them. read more

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We brought our motorhome in for repairs and it took 5 months to get original repair request done. Also when we did get it back my husband's Ray Bans were missing and our Bose speaker was missing. When I confronted the Service lead about the speaker she insisted the motor home was always locked. Never asking her staff if they stole anything. Lesson learned we will make sure we take anything they can steal out. read more

Worse place to go through! They seem like reliable and helpful people until it comes down to it. They did everything they claimed they wouldn't do, absolutely DO NOT recommend. read more

Terrible service. Nothing is done in a correct time frame nor is the product what they advertise. Not professional and very chaotic. They had a week to get a camper ready and when I showed up, nothing was done or even started on. Had to set and wait over half a day for them to do something they promised to have done a week ago. I would HIGHLY recommend against anyone using Optimum Rv of Ocala. Service sucks and it's a grimy atmospher. Would give zero stars if was an option.. read more

If there was a way I could give Optimum RV a negative 5, I would. We, Kimberly S and I, found two 5th wheels at two different RV dealers on the same day and we were interested in looking at both. One was an Artic Wolf 287BH (Forest River) located at Optimum RV in Ocala, Fl. The other was a Reflection 290BH (Grand Design) located at LazyDays in Tampa, Fl. We had to place refundable "good faith" deposits on both units so the dealers would hold the units until we made a good faith visit. After the visits, our deposits would be returned. The market is so hot we decided to pay the deposits. Optimum RV took $1,000.00 and LazyDays took $500.00. We did this on a Tuesday and were going to make the visits on the Saturday of that week. I paid these deposits on a credit card. When talking to the dealers on the phone regarding price, the Optimum RV sales person was persistent on knowing if I was financing the RV and I refused to answer, as it was not relevant to the price (as far as I was concerned). LazyDays never asked me this until we agreed on a price. As far as prices go, the fees for each unit were completely different. Optimum RV added $98.50 in "registration fee", $999.00 in "dealer doc", $6.50 in "waste tire and lead-acid battery fee", and $450.00 in "estimated tag/title/registration". LazyDays fees were $349.00 for D & H, $16.00 for title fee, $200.00 for registration fee, and $5.50 for their tire and battery fee. The difference in fees are almost $1000.00. Optimum RV charged much more in fees. Beware of this. Ocala is about a 3 hours' drive from West Palm Beach, so we went there first and arrived in the morning on 6/6. We met Debbie our salesperson and made the visit to the RV. The golf cart was wet and she had no towels. She simply brushed water off with her hands and we took a muddy, wet butt, bumpy ride out to the RV (Optimum RV is undergoing a renovation). We looked at the RV, I took photos and video. Salesperson Debbie didn't seem to know anything about the RV. Almost any question we asked her, she had to look on her phone for an answer. I think we may have known more about the RV than she did. To be fair, I know that salespeople go through hundreds of models, but we expected a little more preparation as this visit was planned 5 days prior. We finished the visit and went to Tampa. I told Debbie I would let her know of our decision asap. I'm going to detail the LazyDays visit on a separate post but in the end, we decided on LazyDays and the Grand Design on Saturday 6/6. What about that refundable "good faith" deposit we gave to Optimum RV? This is what happened after: 6/6 in evening texted Debbie informing of our decision not to purchase, she said talk to sales mgr regarding deposit (6:55pm) 6/8 Called and spoke with Mgr Johnny, he said he will get paperwork going and send the refund request to Finance. 6/11 Called and asked for Finance. Sent to Connor's voicemail. Left a message leaving my cellphone (12:56p). 6/15 No money returned. Called and asked for Connor, receptionist said he was on phone, I said I'd hold (since he didn't return previous call), held for 2 min and receptionist came back and said Connor had to make one more call and then he'd call me right back, left her my name and number and am expecting a call (3:47pm) No call back, called again, asked for Connor and it went to voicemail, I left a message (4:37pm). No call back. 6/16 No money returned. Called Debbie on her cell and told her nothing has happened, told her Connor has not returned my calls and we are at a standstill. She said she would talk to Connor. (9:35am) 6/22 I gave up on Optimum ever paying the money I was due back. I started the process of working with our bank, the holder of my credit card, to authorize a $1000.000 charge-back to the client, so I could get back my money. 7/3, my account was credited the $1000.00 that Optimum RV could not ever seem to return. Thank you bank. So in the end, buyer beware when you want to do business with Optimum RV. I would not recommend doing any "good faith" deposit with them, but if you have to, for whatever messed up reason it may be, use a credit card so you have some recourse when/if they do not return your money. If we used a debit card, it is possible we would have lost $1000.00. read more

Quantity over quality and if they see that they can sell it to someone with more money and charge them more to put more profit in their pocket the salesman will do it. They did it to me twice they will sell an RV out from under other sales people it's happened over and over again where you give them a deposit and they turn around and sell it to someone else for more money. The wealthy should be aware. These people will overcharge you and kiss your butt in the process and laugh at you behind your back. I have been on speakerphone with these people doing the exact thing, I've heard them do it. Addison, Thomas, Richard, Cody, and Rory I have heard personally them take advantage of people with more money than their other clients especially around Christmas time if you purchased from this place around Christmas time know that you were overcharged read more

Stay away. The whole experience was confusing.one exception Mr Boatwright was a pleasure and nice guy. read more

Service department is awful. Bought a brand new travel trailer and a few months in, the refrigerator stopped working. It has been a nightmare 3 months trying to get it fixed. They replaced the door finally and that was not the problem. The person that came out did not know what he was talking about. It is still not working. I had to go to Lowe's and buy a new refrigerator, because dealing with these people has been such a headache. They wanted me to bring my camper to them to analyze the problem, whatever that entails, instead of just replacing the whole thing, but a co worker who also had a problem with them, told me if I do that, they will have it for months, as that is what happened to her and others. So, my junk refrigerator is now used to store things. I will never spend another dime with these people. I should have listened to everyone, and believed the bad reviews. read more

I wanted to wait a few days to write this review after the steam blowing out my ears subsided. We thought we found a great deal at Optimum Rv in Pottstown PA. After reading their bad reviews online, we still took our chances and talked to a salesman. Lucas was very good at showing us pictures and videos of the "good side"; he was so kind to leave out all the things wrong with it. We knew it wouldn't be perfect because of the price, but we'd talked to multiple people at the dealership who all avoided telling us of the major issues, so we headed on the 14 hour road trip (1,800 miles) to buy it. When we showed up to our 9am appointment, the salesman who we'd been dealing with completely avoided us which was concerning right off the bat. We started looking it over and it looked visibly ok until we started checking the electronic stuff like the hydraulic leveling jacks, the breaker system, patches on the roof, etc. It had panels that were pulled off and screws left out, the hydraulic leveling jack screen was disconnected and they said they weren't sure why/that they hadn't noticed but in the same conversation said they had ordered a part to fix it??? Lucas even tried to get us to purchase their $1,700 prep fee to have it winterized (while we were on our way there). He told us he checked and it hadn't been winterized but the prep fee would cover that; this sounded ridiculous so I called the sales manager to see if they winterize campers on their lot, which he informed me they do and that the camper had been winterized. When we arrived I found pink antifreeze in the drains but nothing came from the faucet when I turned it on, as well as water leaking out of the hot water tank. It was just one more lie they couldn't keep straight. They made us wait 4 hours while they pretended to be working on the hydraulic leveling system (that had probably been chewed up by rodents living in the underbelly). When the service manager finally came in to tell us they couldn't get it fixed, we could not believe it! We asked why we weren't made aware of this before we drove 14 hours one-way (1,800 miles total) and his answer was "We're working on trying to be better about that." Apparently honesty is not their thing. There were so many things that they could have told us about or included pictures of that they chose not to. The issue was not with just the camper itself, it was the LIES told by their sales team. We emailed the GM to let him know how upsetting this whole deal was, to which his response was "this camper was bought As/Is". AS/IS?? As far as your AS/IS condition, that was only brought into the equation after a price was negotiated and in good faith that we were told about anything you knew was wrong with it. Show me one picture or text we received about the patches on the roof, the hydraulic leveling system, or the underbelly (that had been patched because of rodents living there). I specifically asked about any issues this camper had because we were driving so far. We did not expect the camper to be in perfect condition, but we DID expect to be made aware of any major issues. These are the most dishonest people I have ever dealt with!!! Brian Tinker read more

If I could rate this business less than 1 star I would. Optimum sold me a class A motor home that is unsafe. When I called to discuss the issue with the General Manager, I was blown off. I contacted them on 11/25/2024 and they have yet to return my call! We bought from them and on the very first trip we started having sidewalls of the rv separating from the rest of the rv! They handle issues by ignoring complaints this includes the service department. The best advise to people is stay far away from these people and don't give them a dime of your money, shop somewhere else! read more

Sales is ok. Service is something to be desired. Even making an appointment to have my 2019 Keystone Hideout worked on back on July 6th it still took over a month of phone calls and no answers to my questions to find out that it still had not been brought back and checked out. And now, over 2 months in their possession and after threatening bad reviews, they finally brought it back and have been supposedly working on it. Find another place to have your rv worked on. I will not be taking mine back to them. Now we shall see if it gets finished I'm done with this place. read more

terrible no one calls you back ....dont sell your rv to them and they give you the run around about sending you your check

We drove over 2 hours to see a KZ 5th wheel that was shown in stock at their Philadelphia location. However after arriving found out that they didn't even carry ANY 5th wheels from KZ at this location, and that they had been complaining to the home office concerning the practice of listing product in stock when in fact, they didn't have any at all. Plus.......they advertised a grand opening event at this location. Huh.....I had to ask if they had another salesperson other than the one I was able to find that was already talking to someone. Saw people around, didn't know if they were salespeople or not, but we were ignored till I asked. You'd think with grand opening that they'd have everyone on deck. Needless to say we were PISSED, and unimpressed. Ended up buying elsewhere. I would NOT recommend this company! read more

BEWARE!!! I did not want the extra warranty ...to the tune of $$ 4062. Did nor realize ..I'm to blame as well assumed it was nit added...got home called back to get it removed ...after numerous fone calls text messages..finally had a ride to go in n get the warranty removed only to find out my payments will stay the same wth ...I'm living ss. I will be angry about this for the next 15 years as im struggling and could have had a lower payment .. Sure he a got a bonus for getting another sucker.. signed tired of being taken .. Again remember correspondence is terrible .. read more

I had my rig in their service dept for a month and both items they worked on failed immediately. They repacked the bearings and forgot to put the cotter pin back in the castle nut that holds the wheel on. The castle nut and the outer bearing fell off the trailer and the wheel was getting ready to leave the trailer when I discovered the disaster. Their lack of service cost me $230 to repair on the road and six hours. The brakes were destroyed on that wheel also by being covered in grease. The new battery I gave them to install was not installed correctly as both the AC converter and tow vehicle alternator were not charging the battery. I had three other companies repair their deficiencies while on the road and the dealership only offered to pay for one bill. DO NOT TRUST THIS COMPANY WITH ANY REPAIRS! read more

Optimum RV - just got my rig back from Otimum RV and the wheel is falling off after 100 miles - RV Dealers Near Me - Ocala, Florida

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They were great. Until we signed on the dotted line. The awning broke in a medium rain with no wind. They wouldn't honor the warranty because they said we should have need to roll the awning up every time it rains. Really? Hot water quit working. Couldn't get through to then. Left many messages. Finally called. They hung up on me while I was describing the problem. I called back and left a message. Nothing. Went to pull a dress out of the closet. Everything fell to the bottom. The shade in the bedroom is 2 feet short of covering the whole window. Said they would get back to us. Nothing. Highly disappointed with Optimum RV. read more

Where do I begin... so many things. I'll just mention a few. We bought a used two year old fifth wheel last year. They tacked on two high fees. One was a delivery charge of around 1K or more because they said it came from afar location, but we found an address inside of the previous owners that were from the same city Ocala. Another fee was for a detailed cleaning of around 1K. When we picked it up, it wasn't even touched (meaning still very dirty). They did scramble for a cleaning team which took over two hours and they barely did anything other than wiping a few surfaces and windows. If I am paying $1000 for a detailed cleaning, I expect it be a lot more than that! They didn't disclose water damage problems. They pilfered parts from our RV (including chairs, a handrail and vent trim that were clearly in the pictures posted on the website. There were other things, but those were the main. Needless to say, we would never buy from them again. read more

If I could give this ZERO stars I would. We stopped in seeing an ad for a used "LIKE NEW" toy hauler. When we arrived we asked the sales person about them. Responce I don't know. A computer on her desk had to go into another office for 30 minutes to pull the trailers up. Took us to the "LIKE NEW" trailer. The airconditioner unit in celing was pulled out with all the wires exposed, the refigerator was missing, the area where the propane tanks were supposed to be were pulled off and missing the slide out was racked and crroked and did not close all the way, and that was jest the suface. Then we saw another in same shape. Asked sales person about new toyhaulers in our weight range. "I don't know" again, as we wer on the way back to the office there were new ones we were passing, when we asked about them "I don't know" so we told her to stop and then guess what? the are in our weight range. We went back to the office to do some paperwork since we liked one. It as a struggle to get the sales rep off her phoe from texting or social media the whole time we sat there. Negotiation started, then a "manager" came over to further negotiate, some how we wnded up financing it so we could get the price we wanted even though we wanted to pay cash. Then waited for financing to talk with us, the rate was stupid high, and he said "I dont't know" maybee it had to do with our credit (????) my score is close to 800. I figure what ever I am paying this off before I get a bill. We went to pick up the trailer and alot of items were missing, including the kitchen tabel. The service person went to look for one, found one that didnt go with our trailer and aid if we take it we can't order the right one for you. MANAGER TIME. The table got ordered along with all the other missing things. The finance cost me another 400 when I went to pay it off. DO NOT LET THEM TALK YOU INTO A FINANCE OPTION its a rip off, and Nbody there knows anything!!! Every question was answered "I Don't know'. read more

Just shopped there they do not give warranties,they will sell you.Seems like a shady place

purchased a 2018 holiday rambler vacationer in may from them,it was filthy,the when i walked into the building the first thing the girl behind the desk asked for the check i told her to wait.they said they were cleaning it . well i can see why it wasnt ready they had to charge the battery,they had it pluged in when i returned from the store.this thing is a lemon at best.their showroom looks like a boiler room setup.these are not the people to buy from. richard p sowinski read more

WORST EXPERIENCE OF OUR LIVES YOU HAVE BEEN WARNED DON'T BUY OPTIMUM RV IN OCALA. Our purchase was great Ryan was a great sales person. It's been HELL ever since they don't ser ice what they sell or cover the manufacture warranty. we purchased a new 2023 PUMA Destination trailer 1st they delivered it it was filthy when we did our walk through the camper wasn't cleaned said they was doing some repairs but it would be detailed inside and out it wasn't not much we can do so we cleaned it oh yeah we paid extra to have it sprayed supposedly it helps with mold and mildew if u do get a leak. how did they spa ray it with the protection dirty called no response we gave up. Well several months later we turned the roof top AC on it didn't work called so many times answer or we will call u back no a word my husband went up there with the service advisor given so BS answer, we gave up had a friend get GE to cover it but we had to install ok that's fine, but wait there is more, 8 months later we have a leak water pouring down the slide wall and from the light fixture in the roof, called called called ext... no response when I finally got the service advisor BRITTANY she basically told us it was our fault and probably not covered under warranty because we didn't maintain the slide every 3-6 months well after owning a camper for about 10 years now we had never heard this but ok what are we gonna do about the roof leak well u can bring it in but not until late September (this happened in July) so I basically gave her a verbal lashing ( to say it nicely) her nasty sarcastic self tells me if I bought a car I would have to maintain it. WTH WHO talks like that to customers (BTW we live in it) so we will have to rent something while they look at it, the reviews I knew we are screwed. I sent an email to the Director of Service AND FORSST RIVER did get the ball moving but to my dismay I had to DEAL WITH BRITTANY AGAIN, saying the same nasty crap about maintaining the slide and well u have had it a year NO WE HAD IT 8 MONTHS I guess OPTIMUM RV campers only last, we finally got it in for repairs covered by warranty or so we hope IDK HOW LONG THEY WILL HAVE IT. I'm sure after these review I'll probably never see my camper again and if I do I'm sure they will sabotage don't trust them. I COULD GO ON BUT I'm sure it will go nowhere but hopefully it saves 1 person from this nightmare and heartach.SO BEWARE PURCHASING FROM OPTIMUM RV read more

Had a great salesman. Highly recommended if you are looking for a RV to call Kevin Miltenberger and use him as your salesman.

The most unhonest sales team I've ever visited I bought a rv 3 months ago and after the first rain my whole roof was leaking like I had a water fall in my rv. so don't buy and don't trust this place they are robbing people. blind I live in my rv and now I'm dealing with mold and that's the main reason for me getting this so I can get out of a moldy house. that's not all I'll post more when I calm down. read more

Stay away from OptimumRV! Unorganized, unprofessional and no communication. Drove 2,000 miles to buy our rv and nothing was ready even though we had communicated with them several times with the date. Long story short, now that we have the rv, trying to reach any representative is ridiculous. I tried to reach several different departments for over a week calling at different times of the day and nobody picks up! Beware, especially First time rv buyers like we were. Rip off con artists! read more

If you are looking an honest sales team and service after the sale, OPTIMUM IS NOT THE DEALERSHIP FOR YOU! After searching the internet, we finally found the camper we liked ... 8 hrs from our home. We asked the salesman, Nick to video chat w/ us so we could look at the camper before driving that far. It was used so we asked him to show us what was wrong with it. We talked and decided this was the camper we want and they agree to fix what was wrong. (A window had been broken during transit and we asked that they check everything to make sure it was in working order). The sales manager, Cade, asked that we complete our purchase before the end of the month, which was fine. We told him we would be down in 2 weeks to pick up the camper and planned on camping nearby in case we had issues we would be close. 2 weeks later, get to the dealership mid-morning, planning on doing a walk through, finish up the paperwork and take our new to us camper to a local campground for the weekend. Well, it's not ready. The service dept didn't know we were coming. What? We had told the sales manager when we were coming. Instead of ordering new parts, the dealership cannibalized parts from another camper to fix ours. And then we find out that the back awning is MISSING!!! We have driven 8 hrs, the camper is not ready and is missing an awning. The dealership agrees to order a new awning, have it shipped to camper place closer to our home and pay to have it installed. Writes on the WE OWE YOU to replace the awning. We finish our paperwork, hook up to the camper. NO TAIL LIGHTS! Finally, finally, after being at the dealership all day, we are able to hook up to our camper and leave. 2 weeks later, we have not heard anything from Optimum or the dealership at home, so we call our salesman. He said he would check into that to see what was going on. No call back. We called again, left voicemail. Called sales manager, left voicemail. No call back. Text salesman, no text back. Do you see a pattern here? But when we called him from a different phone number, he answered. He said he thought that had been taken care of but he would go right into the manager's office and see what was going on. No call back. Several MONTHS later, I call the Optimum dealership in Ocala, FL which I assumed was the main office. Spoke to a very nice sales man who said that the regional service manager just happened to be there at his dealership and he would get with him and he would make sure that this was taken care of. Texted him a pict of the WE OWE YOU. Week goes by, no call. Another week, no call. Call and leave him a voice mail, no call back. Text, no response. See the pattern? Fast forward to today... Almost 1YEAR LATER... No phone call, no text, NO AWNING read more

We scheduled a 9:00 appointment for a warranty inspection that we were told would take 1 hour to complete. At 10:00 AM the RV had not been moved so we asked for a progress report and were told that work for "waiting customers" is done sometime between 9 and 4. When we stated we had a 9:00 appointment we were told that is when they tell everyone to show up by. The lady stated they could get it in the shop now but it is a 5-6 hour inspection. We scheduled this specifically while we were in transit and did not have this time to spare. In addition negative conversations were overheard concerning other customers and work completed. For these reasons this business does not instill any confidence and We are actually thankful not to have had the inspection done with them. I would NOT recommend this business! read more

Optimum RV - Entrance - RV Dealers Near Me - Ocala, Florida

after you buy an RV from these people they don't care about customer service .They are rude and like to give you the run around. My advice shop where they care. Yes I gave them a good review before but now I am sorry I did. read more

I would rate them ZERO stars if possible. Not a good experience at all. Bought a brand new camper but in fact, e v e r y t h i n g had a problem. Leaky ceiling - woke up to rain ON my face, and the problems go from there. Zero customer service skills and it's obvious they're only in it to take as much money as possible. I could go on forever but instead will save you your time and hard-earned money in saying, AVOID THEM AT ALL COSTS. read more

BEWARE!! Optimum RV (OCALA) has no concern for their customers. We purchased an RV that was on consignment (we were aware of that part) what we didn't know was it did not have a clear title. The title had a lien on it. It took 4 months for us to get our title/tag/registration. Absolutely no-one at this location had the decency or concern to neither notify us nor return ANY phone calls and messages. Every phone call made to them, anyone who answered the phone was the "manager" and would check into this and call us back. Guess how many times they returned the calls ZERO!! Just to name a few of the managers that was supposed to call back (Neil, Richard, Kelly F, Anna and Jackie Gottschalk). If this is management no wonder all the negative reviews. Even a message was left for (Chris) the owner. Per another location and they gave us a contact of Tiffany.anders@optimumrv.com Director of customer experience. She did however look into getting us a temporary tag until we reached our FL limit on those. Never told us exactly what was going on (lien). We were 4 weeks with an expired temporary tag and unable to use our RV during this time. Making payments on something not even able to use! Absolutely no response until 5/1/24 someone called and asked if we were still looking for an RV. Are you kidding me had no record of our purchase! Of course she wanted me to speak with a "manager" to let them know why I was so upset. NO thanks tried to speak with a manager for 4 months. Be sure to do your homework before you make any purchase from Optimum RV. There are plenty of other RV sales companies with great reviews. read more

Purchased RV Black Friday. Best sales team I have ever worked with. Lenny is awesome. Very professional. Left unit a full month for repairs. Made a payment before the unit left the parking lot. Repairs were never attempted. We had a trip scheduled so I had to get my trailer. Still waiting on a call to schedule. Was told I would receive a check for the tag charge because I didn't need a tag and was charged and received one anyway. I am still waiting. Camper was filthy inside and out. No detailing was attempted. Wrong keys were sent with trailer. Learned on first outing we couldn't lock door. Please do not use Optimum RV. Once the sale is final they will not follow through on fixing your unit. I'm fixing to mail my 3rd payment on a flawed unit. read more

If I could put zero stars or negative stars, that's what I'd put!!! DONT WASTE YOUR TIME GOING HERE Called about a 97 Catalina class A and spoke with Richard who confirmed the rv was available and ready. I had cash in hand, they had it listed for 9k We were in Destin living out of our car and told them we are traveling trying to find an rv and that we'd have to get a hotel close to them to see the unit the following day... againnhe confirmed and reassured me I wasn't wasting my time and that the rv would be there ready for us. We drove 4 hours to Ocala and stayed at a hotel nearby, the next morning went to the dealership and Richard was no where to be found. Instead they pair us up with a 12 year old sales guy that takes us to a fifth wheel even after I told him I have no way of pulling that. Asked about the rv Richard and I talked about and all of a sudden there is a miss communication and they can't find the rv or one in our price range. So they take us to the office And a "manager comes by... His name was also Richard. Lmao Now this Richard was special... he asked if we could put 8k down on a newer model... we considered it and Richard stepped away so that we could talk it out... Then Richard comes back... and presents me with a paper that says we have to put down 16k I was like... what?! How did that double? Richard had no idea what I was talking about and then looks down at the paper and sees where he scratched the original 8k and put 16k and says oh yea... let me check that for you... He steps away and never came back! This place is the worse!!!!!!!!!! read more

My wife and I chose optimum RV Ocala to purchase our new fifth wheel. We were treated well by the sales department and also treated well by the service department. I have seen some bad reviews on here, but our experience with them was nothing but positive. they really made it easy on us and they made sure we had what we were looking for. they have been extremely responsive and there has been absolutely no negatives in this whole thing. we highly recommend them! Thanks, optimum RV!!! Eric and Courtney Paro :) read more

Optimum RV - Our Fifth wheel :) - RV Dealers Near Me - Ocala, Florida

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Lied from the start. Cut my trade 5000.00 from what they offered on web and the rv they praised so much was next to junk. Awning was torn hood would not shut and it was filthy. Couldn't believe they would even show it. Avoid these clowns. Wasted 2 days and 300.00 for a wasted trip there read more

Do not purchase from Optimum RV, run, run very quickly and don't look back! We purchased a 2021 travel trailer, I had been asking about the weight for a week and they swore it was 7500lbs dry, I kept telling them thats not the correct weight. Had an appointment to pick up at 11:00 waited all day into the evening hours all while arguing about the weight Which I had correct, they tried to tell me that the sticker was wrong. Made the mistake of looking at another unit, agreed upon and scheduled for that Monday. Should of waited till the paperwork was down, they said we will mail it, now i find out my wife was taken off the deal and its all at the bank and its a done deal. They are shady, so watch out, don't get burnt like we did. Take everything you sign with you, raise a stink don't leave without that paperwork! read more

I would give this place zero stars if I could. Don't believe anything they tell you. It's all a means to keep you placated. Once they have your money you'll be waiting 4-5 weeks to take possession of your new RV. Then they'll take forever to pay off your trade in resulting in a lowered credit score. read more