I am so Happy with the personal, friendly service I have received from…read more New Era Broadband! To be able to call and talk to someone local who really cares about my service means alot these days. I tell anyone who is needing Internet service New Era is the way to go. Thank you to the Great people at New Era for your dedication to keeping your customers Happy! Thanks Again, Heather Rathburn

From the owner: Broadband Internet, Digital (VoIP) Phone, TV (DIRECTV and AT&T TV), Home Security, Business…read moreSecurity and Video Surveillance, Access Control, Business Phone Systems.

The girl working, Nikole, was really nice and helpful. She was very knowledgeable about all ATT.read more

The staff here is awesome and so helpful... Norman one of the salesman got everything we needed…read moredone and he was super quick about it .... They are all friendly and super helpful...

We left Frontier for Arx so damn near anything was better. At first it was like a dream come true,…read morebut over the last couple of months the honeymoon is over. Connection to the internet had become sketchy and not reliable. I don't know what's going on there but it's becoming an issue that needs dealt with. I hate that this is happening because the people are so nice but, you kinda want what you pay for.

As for Comcast/Xfinity overall... their customer service is probably the worst I have ever…read moreexperienced outside of the companies that out-source their customer service to India. I feel reasonably sure that I am not the only one that has experienced their hoo-doo. It is a constant battle to understand their "Channel Line-Up" sheets for your particular locale (all 6 pages in my locale) in combination with their "Services and Pricing" list (all four sheets for my locale). You need a WWII Navaho Code Talker to even start to interpret this pile of mumbo-jumbo... which means you're out of luck because I believe most, if not all, of them have passed. Chester Nez, the last known of the original Code Talkers, passed away June 4th, 2014. In my area we are severely limited as to the choices available for TV & Internet services and for what reason I do not know. Brings back memories of why Ma-Bell was blown apart in 1982 for Anti-trust violations by monopolizing their area of service. Where are the Feds when you need them? We have "ONE" choice in cable TV & internet... isn't that considered monopolizing any longer? Sad state of affairs in my opinion and yet we allow them to get away with this travesty.

I wanted to become a Verizon business member but was unable to reach anyone via phone because they…read morehave an AI bot that hangs up on you.

I mean Verizon in general sucks their plans are way too expensive considering you don't get to…read moreutilize half of what you're paying for. They give you the run around when you try to cancel something you're paying for and no longer want to use. It's like they get you frustrated enough that you're finally like F*^k it and just keep paying. It's like Stockholm Syndrome. This store in general customer service is hit or miss. One thing that would be nice if you're going to have people standing waiting for help is to at least acknowledge a customer when they walk in the door ' hi, how are you doing, we'll be with you shortly' it's not really hard to do.

Jessica Fair is an angel! I haven't experienced this level of customer service in forever!! She was…read moresuper sweet, QUICK, attentive, honest and very polite. My mom passed and I had to get off her plan and she handled everything for us and had my step dad and I set up on new accounts within 20-30 minutes. She literally brightened my day and took a huge load off us. Thank you, Jessica!

From the owner: Cellular Sales is South Charleston's go-to Verizon Authorized Retailer for the latest devices,…read moreincluding iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep South Charleston connected with top technology and expert guidance. Visit us today at 40 R H L Blvd for the newest smartphones, tablets, and accessories.

I had a promblems with them so I canceled out after I had already paid for a year. Now since I…read moreswitched to another company to be able to get broadband they refuse to return my money.They owe me for the whole year,its been 6 months and now they tell me they will not return my money. guntraderalbert@yahoo.com

Love the girls! Best customer service ever! Great quality and value for my services! The techs are…read moreall so professional and knowledgeable.

This is supposedly a 24-7-365 business but after hours there's no way to get a tech on the phone…read morewhen there's a problem. They must have 24-7-365 support, and not just a remotely located answering service with limited information to help customers. Family-owned or not, if they are serious about providing 24-7-365 Internet, cable, and phone service, it is IMPERATIVE they have appropriate support available. Not just during their limited office hours. Having worked in such an industry for over 32 years, I'm probably being generous giving them 2 stars. Tonight is not the first time I've had this after hours problem in the year or so I've had their service.