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    Optimum Orthopedics

    5.0 (2 reviews)
    Closed 8:00 am - 12:00 pm

    Services - Optimum Orthopedics

    Physical therapy

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    Photo of Steve F.
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    10 years ago

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    12 years ago

    Great place. Professional, yet relaxed atmosphere. The staff makes an effort to get to know you and they make you feel at home.

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    Pediatric Occupational Therapy Services - POTS occupational therapists

    Pediatric Occupational Therapy Services

    3.0(2 reviews)
    2.3 mi

    I scheduled an appointment with POTS but canceled it several days in advance well before the…read morescheduled time. Despite this, I was charged $103. When I called to ask about the charge, I was told it was a non-refundable deposit to "hold the appointment" for up to three months, since I was supposedly taking a time slot from a therapist. That explanation didn't make sense to me, as there was no active appointment being held after I canceled. When I questioned this, the representative became defensive and dismissive rather than helpful. I was also told I had agreed to these terms, which I do not recall doing. I ultimately disputed the charge with my credit card company and the chargeback was approved. I want to be clear that I can't speak to or judge the clinical quality of the providers themselves. However, the office's billing policies and customer service practices clearly need improvement. I completely understand policies around missed or last-minute cancellations, those situations do take time away from providers. However, charging a non-refundable fee for an appointment canceled well in advance feels unfair and misleading. Based on the interaction, this seems to be a recurring issue rather than an isolated one.

    I visited POTS today for business and received the same warm welcome I received 15 years ago when…read moremy child was a patient. I continued to see the same level of professionalism, skill, and talent from the wonderful therapists. The multiple Sensory gyms are highly equipped and plentiful. I highly rate POTS for their therapeutic services and recommend this office with the highest level of care. ABL

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    Optimum Orthopedics - occupationaltherapy - Updated May 2026

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