I had an eye test with Mr Robb, their resident optometrist two weeks ago and he reduced my previous prescription. I took this new prescription to another opticians (Boots) and bought two pairs of glasses in accordance with his new prescription. When they were made, I had them fitted and immediately they were not right, they were not correcting enough and I had double vision at long distances.
I returned to Optical Revolution Norwich and explained the situation to a girl on reception. Shortly afterwards I was seated with an older lady who said she had a few checks to make on the glasses. She then proceeded to measure the distances of my pupils to the lens and claimed that Boots had failed to take into account the BVD when ordering lenses and that it was their fault. She was visibly nervous and had shaky hands when she told me this. I explained that whilst the BVD might have some effect on the glasses, my sight had clearly not been corrected enough with Mr Robb's prescription. I asked to see the optometrist again and she became rude, telling me I would see him when she told me I would and when an appointment was available. At that point, he came down the stairs and I explained the situation to him and asked him for five minutes in his chair to compare his prescription as he would make it with his equipment with the glasses I had bought. He said I would normally need an appointment but that he'd do it this time.
He became agitated when I went to get my old glasses to compare to his prescription and told me to "Sit down and let me do my job." I told him his job was to test my eyes and write an effective prescription. After he tested my eyes again he said that there had been no change in the prescription since he last tested me. He then explained that the lenses in my two new pairs of glasses would need replacing. When I enquired at whose cost, he said it would be at his cost. No guilt was admitted, he told me that it would "save me running around between here and Boots."
He walked me back downstairs to the shop floor and said to the women that my test produced "the same results as before" but that the lenses would need replacing. I was then treated much better by the staff and had a younger lady take down my details and explain she would do everything she could to get the new glasses back to me as soon as possible. When I asked for a copy of the prescription he had just written, I was told I couldn't have it because it "hadn't been signed" although I could see it had been.
I went to collect my new glasses today, a week later and had them fitted. Although much better than his original prescription, the right lens is still under-correcting. Unfortunately, I move from the country in two days and so cannot take the issue further with them. Needless to say when I compared the written prescription they finally gave me with the one he did two weeks previously, the numbers were hugely different.
In one eye, my CYL had gone from -4.50 to -5.25 and the SPH from -0.25 to 0.
In the other, my CYL from -3.75 to -4.50 and the SPH from 0 to +0.25.
How he got the original numbers so wrong is beyond me, but it would have been nice to have had an honest explanation.
All in all, a terrible experience made worse by poor excuses, outright lies and bad attitude. read more
