I bought a pair of glasses from these people for £380. I paid extra for the transition lenses and…read morebecause my prescription is quite strong I paid even more to have Aspheric lenses (thinned). Lenses are not thinned at all and it is impossible to stand up with these glasses on. The two lenses are like a Goldfish bowl effect, I have never seen the like before and neither has anybody else. If I move my head even slightly everything at each end of both lenses are like those crazy mirrors you see at a funfair. As for the transition option I I have no idea if they are because it is impossible to wear them outside, nobody could stand up with these on, Standing in one spot the slightest movement make the room and floor appear to be moving. My feet look like they are 10 feet down. I tried to steady myself by putting my hand on a table but the table was too far down. I was feeling around for it. They phoned me up in hospital when I was having an operation done and said they were ready to be picked up. I asked them to post them to my address and they said they won't until I pay for them first. They knew these were a complete rip off and they wanted to get the money before I get to try them. I have an appointment to see my Ophthalmologist later this month who chose to use this useless company and I am showing him these unusable glasses. Even the diameter of the contact lenses I got at the same time as the glasses are bigger than my usual contacts. I have worn contacts for 20 years now and never had problem with them. Didn't need a mirror to put them in. The ones from these people are HUGE and floppy. The last one I put in was impossible to get in one of my eyes and it became lost, so I had to use another one. Because of that experience I now have to carry 4 spares at all times in case one pops out. If there are no mirrors around I predict losing 3 of them before struggling with the 4th and last opportunity. These people also know I have only one eye but they made a lens for that eye so they can maximise their profit. When I got home from the hospital a couple of days later there was a red card in my letter box saying Royal Mail had tried to deliver the glasses. I rearranged delivery and they failed to turn up on the day. I phoned up Royal Mail and told them my £380 glasses and 6 months supply of contact lenses have not been delivered. The lady there went to check and said they were still there and that she was sending them for delivery next day. She was also shocked my £380 glasses and 6 month supply of contact lenses were not 'special Delivery' or even 'Recorded delivery'. She said a package of that value should be. I know somebody with the same prescription as me and their glasses are thinner than the ones I paid extra to be thinned. This company has been a disaster and is going to be dealt with.

I had an eye test with Mr Robb, their resident optometrist two weeks ago and he reduced my previous…read moreprescription. I took this new prescription to another opticians (Boots) and bought two pairs of glasses in accordance with his new prescription. When they were made, I had them fitted and immediately they were not right, they were not correcting enough and I had double vision at long distances. I returned to Optical Revolution Norwich and explained the situation to a girl on reception. Shortly afterwards I was seated with an older lady who said she had a few checks to make on the glasses. She then proceeded to measure the distances of my pupils to the lens and claimed that Boots had failed to take into account the BVD when ordering lenses and that it was their fault. She was visibly nervous and had shaky hands when she told me this. I explained that whilst the BVD might have some effect on the glasses, my sight had clearly not been corrected enough with Mr Robb's prescription. I asked to see the optometrist again and she became rude, telling me I would see him when she told me I would and when an appointment was available. At that point, he came down the stairs and I explained the situation to him and asked him for five minutes in his chair to compare his prescription as he would make it with his equipment with the glasses I had bought. He said I would normally need an appointment but that he'd do it this time. He became agitated when I went to get my old glasses to compare to his prescription and told me to "Sit down and let me do my job." I told him his job was to test my eyes and write an effective prescription. After he tested my eyes again he said that there had been no change in the prescription since he last tested me. He then explained that the lenses in my two new pairs of glasses would need replacing. When I enquired at whose cost, he said it would be at his cost. No guilt was admitted, he told me that it would "save me running around between here and Boots." He walked me back downstairs to the shop floor and said to the women that my test produced "the same results as before" but that the lenses would need replacing. I was then treated much better by the staff and had a younger lady take down my details and explain she would do everything she could to get the new glasses back to me as soon as possible. When I asked for a copy of the prescription he had just written, I was told I couldn't have it because it "hadn't been signed" although I could see it had been. I went to collect my new glasses today, a week later and had them fitted. Although much better than his original prescription, the right lens is still under-correcting. Unfortunately, I move from the country in two days and so cannot take the issue further with them. Needless to say when I compared the written prescription they finally gave me with the one he did two weeks previously, the numbers were hugely different. In one eye, my CYL had gone from -4.50 to -5.25 and the SPH from -0.25 to 0. In the other, my CYL from -3.75 to -4.50 and the SPH from 0 to +0.25. How he got the original numbers so wrong is beyond me, but it would have been nice to have had an honest explanation. All in all, a terrible experience made worse by poor excuses, outright lies and bad attitude.

Always get a very professional service but with friendly smiles from all the staff, made to feel…read morereally comfortable and given full information on any problems which are discovered on examination

an absolutely fantastic opticians. much better than the larger named stores in town…read more I had my toddler with me, and they had a selection of toys to amuse her. She came into the opticians with me, and they had no problem with this at all, and worked around her. Really friendly, really helpful. The reception staff are efficient and friendly too. The selection of glasses is fantastic, and they have a lot in their lower-priced range which is stylish and affordable. I usually end up spending a fortune with my regular optician, but didnt have to here. they also dont go in for the hard sell - i had 2 frames in mind, and they recommended the one which suited me best - at a £100 loss to them! I got my specs back within 2 days of ordering them, and got them fitted within minutes of popping in (without an appointment) to grab them. I'll definately go here for my contact-lense appointment too. they are well worth the visit. highly recommend!

I had an urgent eye health concern. Boots (usual optician) no appointments. Specsavers saw me the…read moresame day and were extremely efficient. I was there for a while for multiple tests whilst they thoroughly checked my eyes. Every single member of staff who attended to me (4/5 people) was kind, friendly, polite, reassuring and thoughtful. The optician was absolutely brilliant - the best I've ever seen. Absolutely outstanding healthcare service. Stark contrast to my last experience at Boots

Sadly this branch of Supersavers, which in common with the business model is run a little like a…read morefranchise, care more about profit that customer welfare or their eye health. They charged £50 for an appointment for someone who is more or less blind in one eye, because they did not understand the system, every other branch of Supersavers offers free tests regardless. They even had a voucher on line that they could have offered but didn't, preferring to take money off a student who has no income because profit matters more than people. Please go elsewhere, free eye tests are the norm at so many places, once you have your free prescription you can shop around for glasses anywhere you like.