I arrived about 15 minutes early and I was seen by a female eye doctor. She called me in saying nothing but pointing to the examining chair. She began to examine my eyes with out any sort of greeting of explanation of what she was doing. She then told me to remove my contacts and I did. She asked me how I wore my contact and how often did I change them. I told her that I removed them and cleaned every night but I often wore them longer than recommended. She said, "You are just stupid!" and she repeated that phrase several times during the visit. She said in a threating manner, "Well I'll just have to change your contacts since you don't know how to wear them properly!" I replied that I would try to do better and change them at the proper intervals. She responded, "People like you don't ever do better!
She left the exam room several times to attend to a child she was babysitting during my visit. She never explained the condition of my eyes, results of the tests she preformed, or the type of contacts she was recommending or prescribing. She just suddenly dismissed me saying, "OK."
The owner, Jeff, told me that he had to order sample contacts for me to try and rushed me out saying he was too busy for my questions.
Later that afternoon, I called back, to tell him what had happened. He said he was too busy to listen now and he would call me back tomorrow. He called back the following day and said he had never had any problems with her before (Does that mean he thinks I'm the problem?) He said for me to pick up my samples in a week and I would not have to see the Doctor. I asked him wouldn't the doctor need to see the fitting of my contacts while I was wearing them? He said I would have to schedule another appointment for that.
I picked up the contacts noticing they were a different brand so I asked him if my prescription had changed. He said sarcastically, no, they are "just new!" Again he rushed me away without any explanation of my prescription. Then he stopped me at the door, complaining angrily about the company I work for (I pay for Insurance through my job.) Instead of my eye care question about my contacts, He was mad that an aircraft that took him form New York to West Palm Beach, Florida did not provide a place for him to charge his phone.
I went home and tried on the new contacts. They irritated both eyes! The right side was blurry and never seemed to seat properly. My right eye blinked excessively. I tried them for a day, took them out, allowed my eyes to rest overnight and tried them on again the next day, but they did not improve.
I called the owner again and explained my problems with the contacts. He said, "I'll order the new prescription in your last contact brand. I described to him again about how my right vision was blurry and suggested that it may be a good Idea if the eye doctor took a look at my eyes again. He snapped, "What I/m trying to do in determine over the phone if your problem is the contacts or your prescription!" Then he snapped again saying, "You're have to make another appointment!"
At this point, I do not feel that my eyes are receiving the proper care. I believe the staff of Optical Illusions are both unprofessional and too uncaring to provide my eye care. read more
