Outstanding customer service. Lets start with some details. I have a complex eye prescription that involves a prism eye correction. In the past I have ordered glasses in California, where the cost has always been over $1000. per pair. I went to a few of the larger Optometrist in Ajijic only to be told they could not create the lenses I required. I believed a trip to Guadalajara may solve the problem, or a plane ride to California.
I was visiting the butcher shop and saw Optica - a few doors down. I spoke to Christina, who speaks great English as my Spanish is very poor. I showed her my existing prescription and after a few calls she said yes, they can make these lenses and put them in new frames that I chose. I have to be honest, I was skeptical - this is a small shop, not fancy, however Christina is very upfront, honest and cares. I chose two frames, I wanted 1 pair for reading another for distance. Two weeks later I received an email from Christina saying they were ready - and she would drop them off at my house.
Now I am shocked. The glasses are perfect, I got two pairs for well under what a single pair cost in LA and Christina dropped them off.
Excellent customer service - excellent glasses - and a price that is reasonable.
THANK YOU.
Sincerely - Jonathan read more
