Had what appeared to be a stye on my right eye that did not go away after a month. Made appt with Opthamology Associates to see an Opthomologist 3rd week of December. Paid my $35 copay only to be seen by an Optomotrist. My wife specifically asked for an Opthamologist and explained what was going on when she made the appt. The Optomotrist told me it was not a stye but rather a chilazion (which is a stye away from the eyelash) but I should come back to see an Opthomologist. She also told me to stop the stye drops and warm compresses as they do no good with chilazions. They have one that specializes in eyelid issues. Made appt to come back on Jan 7th as he was off through the holidays. Went back on Jan 7, paid my copay again, that is now $50 as of the 1st. He called it a stye. When I told him what I was told by his office in Dec he said they are the same thing. Asked if I was doind warm compresses, told him his office told me to stop. He said he is a big believer in warm compresses and should be doing that. Told him it has been 2 months now, he said he could drain it, but that is difficult and painful. He also said he could inject it with some meds that might help, but they don't have any right now. The third option is warm compresses. I asked what he recommended and he said they are all about 50 % effective so it really doesn't matter. Needless to say, I left without any real conclusions. Never go back there again!!! read more

There are three locations, they're also at 4600 West Loomis Road, Suite 310 Greenfield WI 53220 and 6020 South Packard Avenue, Cudahy Wisconsin, 52110. I see Dr. Rajurkar, who is excellent in terms of skill, training, expertise, bedside manner and all things you need in a specialist. I have great confidence in Rajurkar because he is clearly up on research and technique. I vetted. Not going to have just anyone poking around in my eyeballs with a laser beam. Still, it would actually be hard to find a poorly qualified ophthalmologist, they do have to graduate from medical school and successfully finish a rigorous residency. The difference in specialty medical clinics is the front line staff. Ophthalmology Associates has a mixed bag in this department. I really like the reception/front desk people at the south side location, they are excellent. The phone bank people who do the scheduling (they seem to be working from the West National number but maybe all numbers ring somewhere else for scheduling) are less than satisfactory. The physician had to reschedule, and the office has apparently never heard of email. I got an annoying letter blaming me for them not being able to reach me so I had to call back during their business hours "TO RESCHEDULE." I'm stressing this because they highlighted that we "need to reschedule (my) appointment" in the letter. Like me, they don't always answer the phone, when I was finally able to get through I got the most annoying woman. She immediately decided we were on a first name basis (though she couldn't pronounce Rohan), talked over me without listening, and scolded me for not answering my phone when they tried calling. No phone manners whatsoever. Very hypocritical. I tried to explain that during the COVID-19 shut down, many of us are working in front of computers and can't answer our phones the minute they ring, and when she demanded another number I had to explain that again. She asked again for a phone number I can be contacted at, meaning a number I will immediately answer. Hey, can I call your boss at his number and have him pick up right away? Big assumption that no patients work, or at least, patient's jobs aren't important. That's how I pay my bills and like any good ophthalmology practice, this place isn't cheap. I asked to be contacted by email, and in a condescending voice she told me that is not possible. How is that not possible? Doesn't give one much confidence in the clinic's use of the latest technology, now does it? My primary care nurse practitioner can use email and I can schedule conveniently online. It's not brain surgery. Remember the highlighted "we need to reschedule your appointment" after the "our office has attempted to contact you by phone several times" letter? I know, it's been a long rant. After all of this she tells me since they don't know when the ophthalmologist will be able to return, they can't schedule a make up appointment for me (didn't bother to ask if I needed to see anyone sooner, there are at least 6 other eye specialists there) and hey, how about leading with this lady? She made it very clear my time is just not important to her. If I recall correctly, a phrase we used to use back in the mid 20th century was, "When would be convenient to call back?" If they are going to insist on sticking with 1960s communication technology, I think they should maintain 1960s telephone manners. read more

First off, you're not going to find better eye doctors in the area, period. In the past, I was forced to go to one of the mall places by our vision insurance but now it's accepted here and I'm so, so happy. I see Dr. Garlich and she's amazing - extremely thorough, kind, patient. Pretty much everything you want a doctor to be. This practice has several offices - here, Cudahy, Hales Corners & 25th and Layton. I might try to hit up an office other than this one though - the staff are nice and professional here but not the most "with it". I had ordered contacts and no one called me when they came in - a few weeks passed and I thought "hmm... shouldn't those be in?" Sure enough they were sitting there. Not a huge deal, but worth knowing. At the end of the day what really counts is that you're getting a quality medical provider, and in that respect OA is top notch. read more

I don't know what happened, but the care and service offered by this eye care provider seriously went downhill. They used to care about their patients and now all they care about is money. 1. techs do the exam and then the optometrist comes in at the end. 2. The optician at the New Berlin office is rude and has no customer service skills. They messed up my order and she blamed me. (It is a newer person; the lady prior was super friendly). 3. They submit claims to the wrong insurance so that they get paid more and refuse to process it correctly. 4. Then they refuse to provide you care until you pay a bill that they incorrectly processed. I will be seeking legal action against this provider if they do not properly process my claim. Thay also require masks despite the CDC no longer recommending them in a health care setting and they will provide a mask, but not an N95 when that is now the type of mask the CDC recommends be worn if one is worn. I do not recommend this provider and will be seeking a new one. read more

Looking good, seeing good! My last three exams from OA have been great. I really like Dr. Garlich and would recommend her to anyone. My last two pairs of glasses were from the Cudahy location. Although the doctors are the same, the eyeglass selection at this location is FAR superior. I actually had multiple hip-looking pairs of glasses to choose from! I went with blue wireless frames. My wife insisted I get them and since she has to be seen with me, I know she was serious. In addition to the better selection, the entire office is nicer than the Cudahy location. Since the distance for me is the same, I'm coming here from now on. read more

My first time at hales corners location: Bad customer service!! There was a lack of etiquette by staff especially the technician who didn't introduce herself before starting the exam. My kids were there for the exam as well, and she made comments about my children's diet that weren't appropriate. I don't allow my kids to eat fast food and she said "you can't afford McDonalds because you have too many kids to feed" Besides the bad customer service and a lack of courtesy and office etiquette, the doctor, herself was wonderful. read more