This agency seems to really care about there clients. Everyone that has been out to assist my Mom…read morehas been professional, courteous and kind. And Diana...I can't enough good things about her. She handled the intake and meet n greet and even handled a few sessions with my Mom personally. I truly appreciated the care and attention given. If you or your loved one needs a little help with the day to day..you should consider Visiting Angels. They are a blessing.

I have worked for the company for half a year and I absolutely love working for them. The clients…read moreare wonderful and the bosses really listen.

My grandmother was a resident here for a brief time in the rehab facility. The staff was nice and…read moresomewhat attentive. I say somewhat because they seemed to be understaffed for the amount of residents on a floor. There were usually 2 per side of hallway (I think). If our loved one was requesting something over and over and over and over again, we had to hunt someone down for it. Granted, I understand that attention isn't going to be *snaps finger* an instant, but there were times we'd have to wait and wait and wait for a change or for her to be taken to the bathroom. We could tell that the staff also learned the residents and realized when they *really* needed something vs. when they thought they needed something or vs. when they just wanted to ask for things just for entertainment. Overall, the people were nice and related to us on a personal level. There were ones that we shared conversations and smiles with and that's important when someone else is caring for your loved one. They were good for maintaining positive relationships.

I really like the people that are "on it" but man is it hard to get a call back…read more Just like anything right now, everything is about money and so the food is as cheap as they can make it... it's really unfortunate. These people are trapped there and they have to eat what they're given. It's not at a restaurant where you just won't go there if it's bad food. ;( Lots and lots of phones ringing without anyone answering is the real frustration. There are amazing people and not so amazing very polarized.

My mother has been here for 3yrs and recently celebrated her 100th birthday. The care and…read morecompassion shown by the staff has made her feel like a family member. She is enjoying her time here and the assistance provided by AdvisaCare

My mother lived at American House for 3years and she loved it and I am Janet Brown's son TomBlock…read moreand I agree with her 100% it is a great place with a great staff of workers . She had to go to a Nursing home but we just wanted to tell everyone that American House was a great place and highly recommend it to everyone

Rehabilitation total nightmare for mother especially. Oct-10th we arrived hours before mother by…read moreambulance from hospital. Had her clothes to be labeled only asking day's in when would they return her clothes they were still sitting @ the desk. Anise have no clue what her job description is front desk and seems to be take care of everything when no one else would we thanked her for all her kind help. Mother fell twice once out of the bed then from her wheelchair mind you mother slipped @ home which in turn fell. She walks goes to the bathroom wears depends Beaumont said after we bought in her Depends they would supply them which they never did in turn mother could not manage the tape one's they use and ended up with a wound in her groin area was told maybe she scratched herself think not. Wound nurse stated she would put in change mother every two hour's that didn't happen either we were there did not happen on our watch. Mother's legs were swollen after noticing for days she wasn't wearing shoes when bought to their attention they suggested water pills we suggested feet elevation and compression stockings. They said because of her age their feet swell let me say this so the WWW know's mother has never had swollen feet or legs. The compression stocking they put on her were small mother's legs were measuring 15" which the last thing any medical facility should ever do put the wrong size on. I took them off an ask why they stated and I quote the only size they had. I'm going to supply all the pictures taken we were told not to bring her to this facility we thought because she goes to respite @ the Commons it would be okay. This was a nightmare also they were understaffed which we did ask before she went. Also we were told she did not need to wear shoes for rehab that being said seeing how her feet and legs were swollen what type of rehab will her insurance pay for. The rehab facility she was taken to said we do not give rehab to anyone unless they can wear shoes, mother's legs have not swollen after leaving Beaumont Commons rehab. Also laundry MOD tried her best her department short to no staff locate mother's missing clothes what she found was via postal mail.Carrie Scott stated they would reimburse us for the items not located hasn't happened. When we called no one is available we were told 4 day's ago the person that handles that would give us a call. Not surprised that hasn't happened or check in the mail. We should have listened and never in trusted them with our mother.Yes we did contact LARA Will upload all pictures soon.. Dec/02/19 received mail we're thinking finally reimbursement check for mother's missing clothes. No it's thank you for your business. What's wrong with this picture. No one has returned our calls although we've been told three times the person in charge of reimbursement will give you a call. We won't hold our breath. We're done well done.

My mother died at the hands of staff at Dearborn Commons Memory Care due to no oral care and…read moreinfection in the blood. Unfortunately this all happened during pandemic when no visits were allowed by family. Would not recommend this facility to anyone.

The staff works hard to insure my grandmother is well taken care of above and beyond my…read moreexpectations. The executive director is very professional and very helpful.

From the owner: Located in Southgate, MI, American House Southgate is a premier senior living community providing a…read morewarm, inviting atmosphere where residents can enjoy independent living with access to personalized care services tailored to their individual needs. At American House Southgate, we prioritize the well-being and comfort of our residents, ensuring they receive top-notch assistance while maintaining their dignity and independence. Our Assisted Living Facility in Southgate, MI, stands out for its commitment to creating a thriving environment that fosters social connections and enriching activities. At American House Southgate our residents are a part of a close-knit community dedicated to promoting health and happiness. Schedule a tour today.

they keep you on hold forever! i have been on hold for an hour! it is ridiculous!!! i have called…read moredifferent times of the day and its always the same thing! they put you on hold! and never come back to check if you're still waiting or not! this is a bog business so they really dont care about you!!!

Horrible. Waiting for the third week for a knee brace that they said they ordered twice before. Was…read moretold to come in today to pick it up (it supposedly had arrived) only to get there and be told it hadn't even been ordered yet. Two referrals had been sent to them with all the paperwork necessary but they couldn't figure it out. Kept saying they needed paperwork. They also lied about when they received paperwork and that they placed an order. If my father falls due to their neglect at ordering, I am going to sue them. Most incompetent place I have ever had to deal with. No one knows what they are doing and have no clue how to place an order. They never return phone calls or emails either. DO NOT GO TO THE LIVONIA OFFICE!

Maple Heights is a great retirement home. The staff is amazing. They are always smiling and really…read morecare about their residents. The dining hall is beautiful and the food is delicious. They offer activities for their residents that seem to be very popular. They also offer medical services if needed. The services can be changed if your loved ones condition changes. I would recommend Maple Heights to anyone who wants a smaller retirement community to call home.

Maple Heights is an AMAZING senior community with an equally amazing staff as well! I can't speak…read moremore highly of their director, Roger Bushnell. He and his staff take great measures to provide a warm, inviting home atmosphere, complete with amazing menus, activities, outings and entertainment. I have had the pleasure of visiting this facility many times, Mr. Bushnell and his staff treat every resident there like they were their own family. They also have a floor that provides skilled nursing as well, and their staff is warm and caring and attentive to each residents individual needs. If they'd let me, I'd move in myself! SO, as the saying goes, be nice to your kids-they'll be picking your retirement home for you- just make sure they pick Maple Heights!