I just recently stayed at Four Chaplins Nursing home for six weeks, and my overall experience was good considering some bumps in the road. The Staff was very helpful and knowledgable about every detail of my care. The food was very satisfying and the staff was constantly working to get your food and special requests that you may want right and timely. I just want to thank all the people that made my stay easy. Physical therapy has an amazing team that listen to their clients Brad, Lori, and that complete staff. I want to give a special thanks to some very awesome staff members: Nurses: Danielle, La Tisha, Kristina, Joy, and Shawntay/ Cena's: Cree, Shavanna, Ebony, LInda, Natasha, and Denise/ Kitchen: Courtney, Angel, Racheal, and Diamond/ Housekeeping : Tianna my Fav always very helpful in keeping the rooms clean and smelling good. Activities: Frank, Bernice, Madison, Al, and Cheyenne even their boss Charles was very helpful with getting what we asked for. Last but not least Management Charita, Kelley the(DON), Tory. I just wanted to say thank you for your service. KP read more

My mother has been admitted to Four Chaplains earlier this year for rehab. Last week...my mother was hospitalized and her care planner (at the hospital) gave mom 3 choices for rehab. Mom told the care planner that she wanted to go to Four Chaplains. Her planner tried her hardest to convince mom to go to one of THEIR rehab centers. Mom wouldn't listen to them. She held out for Four Chaplains. She's never been happier than she has been here. Mom's been to 6 different rehabs, repeatedly and this will always be here. read more

Watch your belongings: Laundry sporatic, my mom's brand new belongings were "lost" or "stolen". Environmental Director Vincent provided zero assistance and never returned our calls. Food: I heard from other patients that the food is better than it used to be... as both of our family members dined on Wendy's. enough said! If I could rate a minus score, I would. #DefinitelyUnhappy read more

When the hard decision had to be made to place our mother in a nursing facility we decided on Four Chaplains. We could not have picked a better facility. Everyone from the administrative staff to the custodial staff were very helpful. Her nurses were very attentive and would stop to say hello to her even if they weren't working in her wing. During the COVID crisis we were not allowed in, but we called every day or arranged a window visit and talked to Mom and staff would let us know how she was doing. Mom passed earlier this year and we visited every day before she left us. All of the personnel were there to offer words of comfort and we could not be more grateful. They even took time out of their lives to comfort us at Mom's viewing at the funeral home. their compassion is endless. I can not says enough about the care and comfort they offer. God Bless each and every one of them read more

My family needs Four Chaplains to be honest about my grandmother's care during this COVID-19 pandemic. She was born in September of 1918, during the 1918 flu pandemic. She grew up in Pittsburgh, one of four daughters. She married a union man and lived in Livonia for much of her life, where she raised 9 smart, headstrong, and sassy kids -- no easy feat. The union kept her and her husband busy until the tragic, unsolved death of her husband. But she kept going. She kept her family together. She kept herself together. She found comfort in her faith, in the Catholic Church. She put herself through college in her 60s, studying gerontology. She taught herself piano. She gardened, she played with her grandkids and -- later -- her great-grandkids. She moved to the South, where she played tennis and traded her Buick for a purple VW bug. Her house was struck by lightning one March, burning many of her keepsakes -- photos, quilts, tokens and trinkets of her life. She kept going, rebuilding on the foundation. She lived to be 80. She loved classic films, gin and liverpool rummy, and defeating any challenger at Scrabble. Then 90. She moved back to Michigan, to be closer to more of her children, to have more support as age caught up. She outlived her sisters, one of her children. She turned 100. Then 101. Given the information Four Chaplains and parent company NexCare Health Systems has shared with my family, it appears that decided that the opportunity for corporate profit outweighs clear communication of a care plan for my grandmother. It appears they have volunteered to bring COVID-19 patients into the care facility where my grandmother lives. Four Chaplains, in Westland, is forcing its staff and residents into a terrible and dangerous situation, where they will share space and breath with people suffering from COVID-19 and the residents they work to support. While we should be doing all we can to help people suffering during this pandemic, I do not think it should be at the expense of some of the most vulnerable and long-lived among us. We should also not force people into a situation where they may spread the virus, to their loved ones and the people they so kindly and generously take care of. NexCare informed us of this decision Easter morning, though we have learned from others that not everyone was informed. They told us that they had to do this, that it was required of them by the mandate of Governor Whitmer. We have not been able to see or speak with my grandmother for weeks, as the facility has been on lockdown to mitigate the spread of the virus. We have seen what the virus can do at nursing homes around the country -- in Livonia, Seattle, NYC. There is not even a window we can see her through, to show her that we are still here, that we love her, that we have not abandoned her. But to tell us that we cannot see our grandmother because of this virus, and then to move people who are actively infected with this virus into her facility doesn't make sense. They have told us she is listless, despondent. We fear she won't make it through this -- that the isolation and proximity to illness will be too much. NexCare says that there is nothing they can do, they have sentenced my grandmother to this fate. Our family is left wondering - if she dies, will we be allowed in? No one knows, and NexCare isn't giving us any clarity. read more

If you must have a relative in an LTC facility, this seems to be a well-run one. The staff are attentive to resident needs and genuinely attempt to answer questions. There are no odors on the halls or in the lobby. read more

This facility has lied and withheld safety information regarding the impact of COVID-19 on its residents, staff, and their families. It is unsafe to send your loved one to this facility. You would be better off taking your loved ones home to care for them. That is our plan once we get our Mom tested. read more

My father was admitted here for long term care in January. He had previously been at another facility in Westland. This was the best place for my 99 yr old dad to spend his final days. He was well cared for and the staff was very attentive and compassionate. He too passed away at 1:30 am during a bed check, and I was called to see him before his final arrangements were completed. I was aware that he condition was worsening and had said my final good bye the night before as he had slipped into a coma. Four Chaplains had been highly recommended to me by several professional people as well as a transport driver who had his mother there for 4 years. Very homey and comfortable environment. Always clean and patient centered care. read more