So we lost power to our apartments Sunday January 25th around 11:30 am. Apparently someone hit a pole. We'll i went to the store at 4pm and OPPD was out there working hard I did receive a text saying it would be on at 3pm but they were still working. By 8pm it was 61 degrees in the apartment me and my daughter wrapped up and layed down. It was negative temperatures outside but OPPD continued to work until around 2am when everything came back on. I felt a sense of relief and was so thankful to everyone who was out there in that cold to get out service back going I appreciate you all i hate paying that bill but what they did makes it worth it besides having power THANKS OPPD read more

I recently reviewed my account and found I had been paying for add on services, including Surge Guard and an electrical line plan, for years without clearly realizing it. Brian, a Senior Customer Care Rep, was helpful in getting both services removed quickly. I appreciated that the process could be handled over email without needing to call. That said, I was later told by Rhea that no refund or credit would be issued because these services were supposedly added during a phone call back in 2020. I do not recall knowingly enrolling in them, and it is concerning that something with ongoing monthly charges can be added so easily and then remain on an account for years without clear visibility. Situations like this should not come down to whether a customer happens to catch it years later. There should be better transparency and clearer confirmation when optional paid services are added. As for the Electrical Line Protection plan itself, it is marketed as protection but is really a limited service contract with caps and exclusions. For the monthly cost, the value is not there, especially for a newer home. The core utility service works fine, but this experience left me double checking everything on my bill, which is probably something more customers should be doing. read more

OPPD will not allow people on limited incomes to engage in the level payment plan. People with disabilities are paid by the government on a debit card. We do not have routing or account numbers. And you cannot get on the budget plan unless you have those. I should not have to pay bank fees to transfer my money so I can pay someone else. To me, this is a form of discrimination against people with disabilities and/or low income people. read more

The bus stop street light on 30th and Farnam has not been working for 9 months. Poor quality, poor maintenance, never can follow through with what person tells you over the phone. Disgrace to Omaha read more

OPPD - Public Services & Government Near Me - Omaha, Nebraska

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Horribly incompetent. Can give CEO a $250K raise but can't update infrastructure to prevent power outages every time the wind blows. Huge failure of a company. read more

OPPD obviously thinks theyare above the law, and they're probably right. Here's one of their trucks parked in the bikeway despite plenty of available parking a few feet away. read more

OPPD - OPPD truck blocking both lanes of the Market to Midtown bikeway, because they can. - Public Services & Government Near Me - Omaha, Nebraska

We were having issues with our power, called in to have someone come out and tech Jeremy showed up helping get a tree limb cut away from the main line! He was very helpful, accommodating and got to work cleaning the line and checked the connection and all good! thank-you OPPD and Jeremy for being prompt and taking care of our issue! read more

I had an emergency. I reached Stephanie Kinman at OPPD, and she went above and beyond. Due to my mistake, my utilities went off and were not converted back to me after a tenant moved out. Turns out I didn't fill out the paperwork I needed to. Stephanie assessed my problem, advised on the issue, how to solution for the future, and moved quickly to support me. I had a showing on the house on Sunday and it was urgent to have power! She took ownership of the problem, was very patient with me and worked it through to resolution (power on). Wow!! I hope someone at OPPD gives her a big raise and recognition for exemplifying the customer experience they want to deliver. She is a true asset to this organization and gave me an incredible experience. Kudos Stephanie!!! read more

Early on a Sunday I went outside an noticed something was wrong with power line in my yard. It sagged a bit lower than normal and there was a big piece of pole in my yard. Taken aback I surveyed the scene and determined that a vehicle came onto the sidewalk, stuck the pole, drove through my yard and got back into the street. The pole was obliterated. Basically broken off at the ground. I called OPPD outage line and after a brief hold told Erica what had happened. Within 20 or so minutes a truck was out and he realized that it was just a bulb change like he thought. Maybe an hour later 5 trucks show up and the have a new pole on a trailer. The guys were very professional and patient with me for all my questions. They told me the plan of action and got right to work. They couldn't get the leftover piece of pole out of the ground, but still were able to dig a deep hole and set the new pole. I was informed that they would have to cut power to safely work on it and I was without power for a bit over an hour. No big deal. A huge shout out to the guys! No smoking, cussing, griping about Sunday work, nothing but pros at the job. Thank you Scot D, Kelly T, Trey M, and Aaron P! read more

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I just got my first apartment and as that was supposed to be an amazing time with inflation has come a lot of stress. I know I am not the only one struggling with this. But getting new appliances and everything like that was a pain. I then get all my bills set up and was so proud of myself. A month goes by and I have noticed its about time to pay my electricity bill I go to PAY IT EARLY only to find out I cant log in. I call that next Monday and ask whats up. Only to find out that they have froze my account. They said " we really caution people about using banks like this" I was like wtf do you mean I use chime HALF OF MY GENERATION USES CHIME. They said they got ahold of my bank DAYS before my bill was due and my bank notified them I had insufficient fund. WAS NOT TRUE I HAD MONEY IN THERE MY CARD WAS PAUSED. I then get told that my next bill will be this months light bill plus late fee as well as $200 deposit and next months light bill. Totaling to about $400. I THINK ITS SICK TO EVEN THINK PEOPLE HAVE THAT TYPE OF EXTRA MONEY TO JUST BE ABLE TO PAY THAT NO PROBLEM. Its hard just to eat out here. ON TOP OF THAT I NEVER RECEIVED ANY FORM OF NOTIFICATION FROM OPPD THEY HAVE MY EMAIL THEY HAVE MY PHONE NUMBER WHY WAS I NEVER NOTIFIED??? OPPD is a disgusting company. YOU WILL FIND BETTER ELSE WHERE KEEP LOOKING BECAUSE THIS COMPANY ISN'T IT AT ALL (also customer service is ass, rude asf) read more

Definitely wish that there were other options, but if you live here.... this is all you got. Fairly recently had an outage in our neighborhood, which was reported at 430 on a Sunday. Of course, you can't reach a real person, so all you get is automated prompt that says the issue will be resolved at 730. 730 came and went.... no OPPD!!!!! My kids had to bath by candlelight, and sleep in the living room because there was no central air. Definitely not a fan, but there's literally no other option if you live in Omaha. read more

I'm a veteran with disabilities and need help with situations. I signed up for service and then found out utilities are handled through the complex.I contacted oppd to turn off service and still have to pay 200.00 dollars. They told me to get reimbursed from landlord which is not going to happen. Oppd gets paid twice from me and complex. How can they legally get away with that. read more

The only service they provide is answering the phone. After that the service stops. Had issue between OPPD payment processor and my bank but all "Customer Service" said was its my banks problem - bank blames OPPD. No one will mediate to determine the problem. Service starts once there is a problem, not when everything is operating smoothly. read more

Got a call from OPPD that our power in Arlington will be shut off for 6 hours next Tues. Nov 8 to replace/repair equipment in the village. I have an elderly mother who I care for and she has a Dr appointment that day that I will have to try to get her ready for in a dark house. I realize they have to shut off for a period, as they did the other day at 4:30am for 2 hours (a reasonable time frame), however this on Tues. is excessive. OPPD has apparently shut down their "talk to a human" phone lines (all I get is static), hence the reason for a one star rating. Not good for customer relations, but they no we have no recourse as they have no competition. read more

OPPD is the worst company I have ever had to deal with. Every time you talk to someone you get a different answer and terrible customer service. They know they can treat you like garbage because you have to use them if you want power. They can pack on the charges but can't explain what they are for. read more

Wish I could give the company zero Stars they are absolutely worthless a bit of wind in our power has been out for five hours now and no update sorry we don't have a crew in your area why don't they bury the power lines like they do out west so they don't have to go through this I live in Dundee and you would really think the service would be better here in a major busy part of town read more

I am thrilled with OPPD's service. I called OPPD to help shift our home's electric line, as a large tree was encroaching on the line. They were responsive and amenable to doing the work, and came to do the work the very next week. We are very appreciative of their care and attention. read more

In December had my services transferred received bills until March and then all the sudden they were being returned and now my bill is $600 and I'm supposed to be responsible for it? and these companies lost their f****** minds? It was a legitimate debt then I would have no problem but this is the post office or their fault and no one will say I think all these companies are monopolies and its b******* read more

OPPD said they weren't going to raise the rates so they did it another way, they raised the monthly service fee from $15 to & $30, to me that's just as bad as lying. MUD is the same way. read more

We are building a house in a new development in Bennington and there has been nothing but issues with this company. We were supposed to be moved into our house by December. Then we heard January and now they are telling us April. All because OPPD is not getting their job done and won't cooperate with MUD. I have never been so frustrated with anything in my entire life. I also don't want to read how this company is going to be using LED lights and saving Omaha so much money. Worry about getting people out of apartments and basement rentals and into homes we've saved for all our lives. read more

Their service reliability is fantastic ! Crews are very dedicated when making repairs after bad thunderstorms. The billing rates were once one of the lowest in the nation, but costs of living in the U.S. are affecting all of us now. read more