Tiffany was horrible to my wife Rude, inconsiderate etc. My wife has been a loyal customer for…read moreyears until she has to experience with Tiffany who calls herself the manger. The whole situation left my wife in. tears over a $ 9 item After a call to corporate they took great care of her and problem solved. After all these years Tiffany drove a great and loysal customer away from ever going there again

Kinda annoyed with this visit.The staff was and is always great.I shop here a few times a month as…read morewell as at other locations and online.However on one of the busiest days of the year the computer system decided not work properly. We were told at check out we couldn't use our Torrid cards for the purchases due to a systems error. I believe the staff handled the situation greatly. My complaint is what is the point of having an account if we can't use it.

This is my favorite Torrid store. There is a young lady named Brittany that works in here that…read moretruly goes above and beyond in customer service. She is incredibly friendly and helpful. Each time I come to Tyler, I stop in to buy something, even if I don't need it.

I was in the area and decided to stop by and check out the semi annual sale, I found a table with…read morebras which were placed neatly by size in different bins/containers...they were marked down 50% and were a multitude of colors and designs. I found 2 bras that were identical one neon pink, one black and decided since they were marked down I'd get both. They had them both in almost every size on the table, (I had to search for them because some of them had been mixed in with other sizes) and I found two black and one pink. I had decided to get both but when I made it to the register, I changed my mind and told the cashier I'd just get one black plus the others I had picked up. Our interactions from the moment I first approached the register were very offsetting, she was rude and acted as if she was bothered by being at work. I had looked through my offers online and saw that I had a free panty with the purchase of a bra over 14.50, I asked if sales bras were included and she mumbled "no I don't THINK they are" and I just said okay, because it's either yes, no or I'll check but she was not looking too or nor did she offer to check. Once ringing up the black bra, it showed full price and she tells me "this isn't on sale" and drops it in my bag and in the midst of me replying "it was on the table with multiple bras that were the same price" she completely ignores me and walks off to help another cashier in which she approached and was automatically rude to her customers (a mother and daughter) as well yelling at them regarding how long she'd been there and more but they were not rude and honestly hadn't even said anything to her. Once she came back to my register, I explained that maybe she should check the other black bra because it could be possible that they were somewhat different, I was ignored and had to ask her multiple times to do so--when she finally did it and it still showed full price she looked at me with a "anything else" stare and I tried to explain that the bra was on the sales table with multiple sizes, as I'm explaining she's talking over me saying "what would you like to do?" , "do you want me to take it off", and then stated "it's not on sale, it's not on sale" numerous times...not really giving me time to even respond to her "question"! She started to frustrate me, as she knew that she was being very rude and she felt entitled to do so , so I just told her to remove the bra since I she wanted to be rude and act like she hasn't heard anything I've said , she removed it and gave me my total without any care. Once I was paying she walked to the back counter and started doing something else, I slid my card--forgetting it was locked and she comes back and loudly says you need to try another card, I giggled and said no I don't need to try another card, my card was locked ...I'll unlock it! She then again loudly states you need to try another card-as I'm making my payment. In which I politely told her was unnecessary, as this was the first time during the entire encounter that she spoke loud enough to me for me to even hear her. My payment went through she handed me my bag not asking anything about how or where I wanted my receipt and definitely not a thank you for shopping or have a nice day. I left frustrated and honestly disgusted by her nasty attitude and horrible customer service. But was not in the mood to keep trying to talk over her to ask for a manager. I hope that this day was just a bad day for her and that this was not her every day attitude with customers, because I personally would rather not deal with any sales rep with that attitude EVER. This was on a Tuesday between 12 and 2 pm.

I am horrible with names, but I believe her name was Jasmine; very friendly and helped me with a…read morebra fitting. She went the extra mile with her friendliness and searched the store for bras that I would like and even found some sale items. This is the kind of customer service that keeps people coming back! Also the lady at the checkout was super cute and friendly too, I remember her name bc she told me it was the same as mine just spelled differently (Brianna- don't remember how she spells hers though lol)...

Love dropping by every other week or so to see what items have been added to their inventory…read more Clothes, shoes and handbags are neatly organized and the store is clean. Staff is friendly and I got two great deals on shoes. Love to thrift!!

Horrible customer service and seems very prejudges and snobby when selling items. They low ball…read morecertain people but give great deals for others. I have seen with my own eyes.

A small group of us went to try on Bridesmaid dresses for our Bride's wedding in November. De'Kyra…read moretook amazing care of us locating dresses that matched the color scheme and style we were looking for. Even got free samples of fabric colors! Now I just need to put an order in for my bridesmaid dress.

I recently purchased a wedding dress at your Tyler, TX location. My stylist, Abby, was fabulous…read morehowever the alterations were not. The alteration's person wanted to charge me over $500 on a dress that cost $199. I am disappointed at the service of a simple dress, that just needed to be hemmed. They even wanted to charge me for STEAMING which, I think, should be free upon purchase. I took my dress and left, without having it altered, or steamed!