My experience working with OPA has to be one of the most positive customer service experiences I had that I have to split my review into my experience prior to the event and the actual catering at the event.
Prior to the event:
I started working with Jerry to cater one of our events at UCSF, to say I was lucky to stumble upon Opa is a gross underestimate. We were working with a tight budget and catering an event for 120 students and would have other VIP guests. Jerry was wonderful from the start, unlike many other caterers I spoke with prior to getting to him, the budget didn't deter him. He told me that the menu can be customized, so he worked with me closely and tirelessly via several phone calls, texts and even remained in contact with me while I travelled internationally to make this happen. He was always positive, had a can-do-it attitude, and I appreciated the many solutions he would offer. I really felt like he was truly vested in the success of our event. His communication with me was always prompt, and he was always responsive, although I don't know how he managed to be so detailed and accessible while also running such a busy business. He had a gift of making customers feel that they are important and his personalized approach makes you feel that your event is a priority for him.
The day of the event:
Being as communicative as he always is, Jerry let me know when his deliver crew left the restaurant with our order and let me know of an ETA. Upon arrival, I was greeted with a courteous and efficient team. I really appreciated that in addition to things we requested, the team also brought other items we may need, such as salad mixers, etc that we hadn't even thought of. To say the food was outstanding is an understatement. The salads were fresh and the presentation was magnificent. The sandwiches were all such a huge hit and Jerry really worked hard to pick quality ingredients and create sandwiches for us that were sizable but also not your standard "ham and cheese" or "blt". No corners were cut and it showed in the results. I still remember how quickly the eggplant, portobello mushroom with caramelized onions and peppers, and melted cheese on focaccia disappeared! The kebabs and rice was also delicious! The mezza platters also were greatly enjoyed and people raved about the baba ganoush. I can't say enough about the quality of the food, presentation, and how Jerry even went the extra mile and gave us some extras to make sure we would be able to feed everyone.
I really appreciated how from the start Jerry heard my concerns and wants. He took the time to understand what we would need. I also appreciate the fact that he was a true partner in making this event a success. It wasn't about dollar and cents to Jerry, it was about cultivating lifelong customers and ensuring that people walk away with a positive experience. AND THAT IS RARE QUALITY FOR A BUSINESS IN THE BAY AREA. I'm so grateful to have found Opa and I will continue to recommend them to others at work, friends and family. Opa, you have a lifelong customer in me! Thank you Jerry and the entire team! read more