Grateful beyond belief that I found Dr. Bart. He and his office are so on top of it. They have…read moredone so much for me. Blood tests for airborne and food allergies. Started me on a Paeleo diet to see if being off grains and dairy helped my symptoms. Given me literaratue to read about my concerns. Had me get a CT scan to see why I kept getting mulitple sinus infections which this winter turned in to Bronchitis. Performed several procedures in the office to unblock my sinuses medicated me property before and after procedure so I would not needlessly suffer. Gave me a painless Steroid blast in my blocked left ear, since my Humana would not authorize the procedure he wanted to do on my ear, which would have led to a more permanent solution. The sinus procedure in his office helped with that too fortunately. He listens, he cares and he has surrounded himself with nurturtiing and kind nurses who answered my constant questions and took my many phone calls. Can't say how much trust I have in Dr. Bart and his staff and how grateful that I am to them all. Highly recommend. This Dr. and Staff know their stuff and his experience is showing.

The ENT and Sinus Center ABQ billing methods are untimely, unprofessional and unethical. But not…read moreonly that; Dr. Bart is prejudiced (he told me my English was pretty good for a Mexican) and his ethics and those of his clinic's personnel are highly questionable. The receptionist is rude and condescending, and the people you need to talk to at the ENT and Sinus Ctr. are never available when you call them, if you're lucky enough to have someone taking your call when you call. See Dr. Bart giving himself 5 stars in Google reviews! That tells you everything you need to know about him. On June 11, 2016 I was seen by Dr. Bart at the ENT and Sinus Center ABQ. Sometime between December 16 and December 20, 2019, over 6 months later, I received a bill from them saying I owed them $171.42 with a threat of being sent to a collection agency if I didn't pay right away. Since I didn't receive any form of statement or bill from the ENT and Sinus Ctr., I had assumed that my insurance had paid for everything that had taken place during that visit on June 11, I was totally unaware of the balance, and amazed by how they threat their patients with being sent to collection knowing that not receiving payment sooner is their fault because they took 6 months to send their first bill (the ENT and Sinus Ctr. charges a $35 copay for each visit, regardless). I learned from my explanation of benefits sent by my insurance company that the ENT and Sinus Ctr. had filed a claim to my insurance company for $659.00, for a supposed nasal endoscopy procedure which NEVER took place during my visit on June 11. The insurance company only allowed $413.46, which they paid to the ENT and Sinus Ctr., and I am supposedly responsible for the balance, $171.42. When I called the ENT and Sinus Ctr. to straighten this up (when I was finally able to talk to the person who could "help" me, after about 5 or 6 calls in which I left voicemails because nobody took my call), I was yelled at and told that the nasal endoscopy had indeed taken place, that I didn't know what I was talking about, and that I should pay immediately or my account would be sent to collections. The nasal endoscopy procedure the ENT and Sinus Ctr. claims took place is defined as "CPT #31231, nasal endoscopy, is billed under the 'surgical unmbrella', because the procedure is invasive. An endoscope with it's rigid fiberoptic telescope allows the physician both increased visualization and magnification of internal anatomy. Topical vasoconstrictive agents are applied to the nasal mucosa and nerve blocks with local anesthesia. The endoscope is placed into the nose for a thorough inspection of internal nasal structures to be accomplished" - Dr. Bart NEVER did anything to put me under local anesthesia, and much less inserted a rigid fiberoptic telescope into my nose. This never took place during my visit of June 11. This unethical doctor knows exactly what he is doing in issuing a bill to patients once 6 months have passed since the procedure, in order to make sure that patients cannot fight any fraudulent charges because we only have up to 6 months to submit appeals or grievances, according to my insurance company's rules. This doctor can claim that he sent me bills before December 15 2018, but that is simply not true. This doctor is stealing money from my insurance and from me by claiming that he performed a procedure that never took place. Because Because this doctor did not issue a bill until December 15, 2018, exactly 6 months and 4 days after the nasal endoscopy was supposed to have taken place I regret greatly having come to this doctor to help me see what was wrong with my sinuses. Stay away from him and from the ENT and Sinus Center.

I switched to Dr. Mudd when my previous ENT moved to Florida. I can't be any happier with his…read moreknowledge and professional manner. My wife and I were both hospital Clinical Pharmacists for 40+ years so we have come across thousands of practitioners on a professional and personal level. We would rate Dr. Mudd in the top 5%. After his initial workups, I agreed to his surgery suggestion. Not only did I get my voice back, my breathing problems were solved as a side benefit. As a side note, his office is on Jefferson Street in the Lovelace building.

Not recommended! Staff are Rude, Doctor gives wrong medical advice, arrogant, just a money grab…read morefacility!

See my tip!read more

After numerous phone calls searching for somewhere that does audiology as well as vestibular…read morebalance testing AND hoping to get a appointment within weeks rather than 3-4 months, I ended up at Audiology Associates. The tests were scheduled along with a follow up appointment with Dr Horn. At that appointment he explained what each part of each test was meant to disclose, showed and explained how my results ruled out certain diagnoses, recommended next steps to rule out other possibilities, and provided the names and contact info for specialists in those fields. While I don't yet have all the answers, I very much appreciate the information, explanations, and direction given by Dr Horn.

Wait time is atrocious, only to spend 5 minutes with the doctor who only wants to get rid of you as…read moresoon as possible, and not giving any help for my condition other than to "wait for it to go away". Go somewhere else.

Dr Gerencer was amazingly helpful. My inspire device implant went well. The Drug Induced sleep…read moreendoscopy included a correction of a deviated septum and trim of my turbinates. It all went off without a hitch. When my sleep Dr quit taking my insurance, he allowed me to have my inspire device visits at his office until another sleep specialist opened up. In between visits, he would regularly vacuum out my congested sinuses. So grateful for his care.

I had a dentist caused sinus infection. Dr Gerencer was to remove the infection from the floor of…read moremy maxillary sinus. During the procedure he arbitrarily removed a non-infected critical sinus structure. This caused severe breathing problems for me. When I asked why he removed those structures he said "just to make it easier for him to do the procedure. Making something easier for him caused me to have lifelong severe breathing problems. Now I cannot breathe through my nose and Gerencer has refused to repair the damaged he caused. My life is in total ruins because of Dr Gerencer. He never even mentioned that part of my sinus in consultation. Now I am totally crippled and cannot sleep because I cannot breathe through my nose. How a doctor can cripple a patient without repairing the damage he caused is outrageous. Do not use this doctor!

Absolutely terrible experience. I had to wait more than 2 months to be seen. My appointment with…read moreNagel was a joke. He was rude and condescending, treating me like an idiot when I described my symptoms. My specialist doctor had referred me here for issues he was unable to treat, but Nagel was apparently unable to diagnose or treat my issues as a supposed expert in the ENT practice. He also made very inappropriate and discriminatory comments regarding my age and health issues. Unfortunately for me, I'm younger with a somewhat serious illness. One would think a professional doctor would realize that a younger age doesn't necessarily equate with great health. I'll definitely be looking for another opinion from a more talented, kind and less discriminatory ENT professional. I would advise other patients to look elsewhere as well.

Been trying to find a Ear Nose and Throat doctor for some pain I'm having. Calling this office…read moremakes you wonder if they want any business. We were told that to be seen they have to do a hearing test, well I had one recently. Six months ago is apparently too long ago, so they won't even see me without doing a new one. That really doesn't make sense to offer to schedule me for a procedure I don't need in a month to be seen in two months for the pain I'm having now. Do yourself a favor, call somewhere that will at lease treat you right.

Honestly, one of the absolute WORST doctors I've ever had the displeasure of encountering. Rude,…read moredismissive, and disinterested with a severe superiority complex. I had gone in due to a bppv inner ear dysfunction and she glanced in my ear, said "Looks fine to me!" then stated my ear problem was probably due to hearing loss because of my age (I'm 60, and my hearing is great.) I wish I had stuck with my regular ENT, Dr. Criddle. What a vast difference in compassion and professionalism. Life lesson Selina Liao: Just because you graduated from Harvard doesn't make you superior to other human beings,so step off of the pedestal you and your family have placed you on.

The recently opened University of New Mexico Adult Emergency unit and Critical Care Tower is a huge…read moreimprovement over the previous emergency room. One thing that really struck me was the security. We had to stop and be wanded and have all of our belongings searched before we were allowed to enter the waiting room and patient check-in area. It feels good knowing there are no weapons in the area and that everyone has been checked. Don't forget to leave your pepper spray in the car. There was an individual who was just kind of hanging out, laying down on one of the chairs. Security came to move him along and before long, there were 6 to 7 officers surrounding the individual who was refusing to leave. They were able to diffuse the situation and remove the gentleman without violence or harm. I was extremely impressed with the security in this new emergency unit and the professionalism of the officers. Another great feature is the mobile triage unit. In the waiting room, folks are triaged without having to get up from their chairs. Of course this is extremely helpful for people with mobility issues and the team was expeditious and professional. Another great feature are the private consultation cubbies that they have in the waiting room. The providers can come out and meet confidentially with the patient's family without having everyone in the waiting room listening. A super way to protect HIPAA. The visitor check-in staff were clear, kind, and personable, even with people who are not particularly kind to them. I felt like they actually cared about me and my family, which was really nice for a change. They also seemed to know who we were when I went back up to see if we could go back yet. I was really surprised because it had been an hour or so and many people had rolled through, but they knew right away that we were already checked in and able to go back to visit my family member. Each family is escorted to their family members' room in the back so there aren't people wandering around which again ensures greater security. My family member received exceptional care in the new emergency unit. He had Level 2 Trauma and was assessed quickly with myriad tests and imaging studies completed. We arrived at the hospital around 8 PM in the evening and after making sure my family member was being taken care of we left and were called at 4am to come to pick him up. This is remarkable considering many people, including me, have noted waiting upwards of 15 hours in the old UNMH emergency room. We were seen and my family member treated and released within eight hours! This was simply astounding to me, given how long it usually takes to be taken care of in an emergency room. The staff in the emergency unit were professional, kind, and forthcoming with information when they had it. This included a nurse and an x-ray tech with whom we interacted directly. Also, when we were trying to figure out where to go, a really nice staff member from the hospital (possibly a nurse or tech), who was taking his dinner break, kindly walked us to where we needed to go. Even when I tried to wave him off because I wanted him to eat his dinner while it was hot, he still proceeded further to make sure that we got to the right location quickly. He was also incredibly personable and kind. I feel that my family member received top-notch care by an experienced and professional team of individuals who worked together well to care of, not only my family member, but me and my other family member. At this point, I am happy to highly recommend the new University of New Mexico Hospital, emergency department and critical care tower. You can drop patients off at the Yale exit for the adult emergency unit. The pediatric emergency unit is a separate entrance and another location (see a map of UNMH online before you go). I don't have details on that since I haven't used it. I'm sorry, but I did not take pictures of the emergency department or waiting area in order to comply with HIPAA and to show general consideration for those in the waiting room. I hope you never need to go there, but if you do, you'll definitely be in good hands.

The entire staff in the critical care tower are top notch, their leval of professionalism, caring,…read moreand attentiveness to the patient and family are by far the best I've ever experienced. We were particularly impressed with Dr Sim, who helped us with the hard decisions. At no time did we ever think that they needed more staff on duty. the facility itself was designed and maintained better than any hostpital I've been to.