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OnTrac

1.1 (79 reviews)
Closed • 8:00 am - 11:00 AM

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A N.

I wish I could give them a big fat ZERO!!! My package keeps getting delayed and the message I keep receiving on the website is "we will ATTEMPT to deliver the following day"!!!! REALLY!?!?! ATTEMPT!?!?!?! On top of that my package was shipped to a facility in my city!!!! and instead of delivering it, it was then shipped to ANOTHER CITY like what!?!?! I just don't get it. I know it the holiday seasons and all but I've gotten deliveries several times this week from different couriers ( FedEx, UPS, USPS) everyone else seems to be able to deliver and keep up with packages but them! They don't answer phones, emails or any!!!!! There is NO CUSTOMER SERVICE AT ALL!!!! This was absolutely the worst experience I've ever had with any delivery service EVER!!!!!! UPDATE!!!!!!!! So after spending TWO HOURS waiting on the phone for a customer service rep I finally got a hold of someone. The rep talk to my local ontrac and they were supposed to call me or email me with an update which NEITHER happened!!!! so I had to go the local ontrac and guess what!?!? Still no package!!!! Apparently someone made a MISTAKE and sent my stuff some where else, insteadof delivering it!!!! now I'm being told to that it was scanned in the next city over and advised to wait till Monday to see IF it shows up!!! like WTF!!!!! GET IT TOGETHER!!!! SERIOUSLY!!!! You got my package in the warehouse WEDNESDAY AFTERNOON!!!! SENT IT OUT TO ANOTHER CITY THAT NIGHT, meanwhile, the updates on the site are telling me it's en route to my house!!!! I cant see how they're still in business honestly this makes no sense what so ever. Any company that is using them as a carrier needs to read these reviews. Their rating is a ONE how could you even choose them!!!! and honestly after having a look inside I see why their losing and misrouting packages!!! they're so unorganized!!!!

Inside the warehouse. Undelivered packages, awaiting delivery. My package is SOMEWHERE in that big pile of boxes.
Danette M.

Absolutely the WORST delivery service (lack there of) ever. I have two packages that were supposed to be delivered on 11/29 and the second package on 12/3. It is now December 6th and neither package has been delivered. The ontrac tracking system states that the packages will be re-delivered the next business day. I drove to the warehouse personally and picked up one package. The other package was in the middle of a lot of undelivered packages. There were only 2 men working in that big warehouse sorting through packages. I can say that this is the worst delivery company that I have ever come across. If I could rate them 0 stars I would. If you have packages that need to be delivered from ontrac, I would personally go down to the warehouse and pick them up. I would not wait for delivery.

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9 years ago

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3 days ago

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5 months ago

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2 years ago

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2 years ago

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4 years ago

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4 years ago

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2 years ago

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6 years ago

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9 years ago

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4 years ago

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6 years ago

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6 years ago

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5 years ago

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4 years ago

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7 years ago

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7 years ago

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6 years ago

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8 years ago

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3 years ago

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8 years ago

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4 years ago

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4 years ago

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6 years ago

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4 years ago

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4 years ago

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7 years ago

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Jacob H.

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7 years ago

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7 years ago

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4 years ago

Terrible delivery company. Do not recommend. Their customer service is just as shitty as their actually delivery. 10/10 would no recommend.

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4 years ago

Constantly loses my packages every time I order something and the Company uses them as a 3rd party carrier

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5 years ago

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8 years ago

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7 years ago

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3 years ago

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8 years ago

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5 years ago

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8 years ago

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8 years ago

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8 years ago

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