Very professional company. Very knowledgeable and solved my problem. Highly recommend this HVAC…read morecompany!

Terrible experience with this contractor. They started the mini split install, disappeared for a…read moreweek, and left many issues behind. Less than a month later, the system stopped working during a heatwave. I waited a full week for a service call -- and they never showed up. Unreliable, unprofessional -- stay far away!

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.

urban mechanical was absolutely amazing! I called them on Sunday evening this last past weekend,…read moreand they eagerly answered the phone and wanted to help. Miguel showed up late in the evening and did everything possible to get my air-conditioning up and running. he didn't leave my house until after 9:30 PM. This type of service is beyond amazing and very hard to come by nowadays. I am not one to write reviews, but I absolutely and highly recommend this very friendly, and professional company. From the owner answering the phone, to the kind, and understanding and professional attitude. urban mechanical went above and beyond. Miguel provided very detailed diagnostic and explain the appointments of maintenance to me. I have already referred him to others and plan to use this company for all my future needs. Don't hesitate to call urban mechanical for your heating and air-conditioning needs.

We were stuck on a 99 degree day and woke up to our AC unit not working. Within minutes of me…read morereaching out, I received a call back and they were at our house within an hour and a half. Very professional and friendly. They diagnosed the problem quickly and had a replacement part on hand. Great service! Will definitely call them again!

UMG helped with out heating when something went wrong. The team answered my questions, fixed the…read moreproblem immediately, and made us feel very comfortable. Would highly recommend!

Heat went out on Christmas Eve when the temps were in the single digits. I called 6 places (that…read morepledge emergency service) and no one called me back. The next day my friend recommended Fred and he texted me back on Christmas. Due to the nature of the system and the issue, it took a few days to get me going but I am on the path to cozy now. Thank you Fred.

We are very pleased with the work done by Fred.! We had two air conditioners installed and…read morefound the work to be EXTREMELY neat and complete. . Old conditioners were removed ,new platforms built , duct piping changed to more efficient settings,thermostats changed to better models. All permits and warranties were obtained by fred. Fred immediately responded and returned to make small adjustments in balancing the whole house air flow. Finally his pricing was lower than than all other quotes. I recommend this company highly !

Very good AC installation service. Vlad is courteous, professional and very knowledgeable about the…read morebusiness and he goes out of his way to talk you through what AC installation is best fit for you. Had good pricing options that were well worth the high quality of his work. Keep Brooklyn strong and Shop Local Business.

Great service and price was well within expected range. Technician showed up on time and explained…read morethe work performed and answered all of my questions.

very honest company The gentleman was very professional,…read morehe came on time and fix the heating issue right away. I would definitely recommend them to anyone. He was very respectful and nice

Had one of our 2 AC units go out. Given they were old, using R-22 Freon, another company stopped…read moreby and said only solution to replace for $8K-$15K without really assessing. Blueray (Sam) came by and found that a broken wire (thanks Huskies) was all that was causing the issue and the unit was just fine. One hour later that was repaired (plus some advice on cleaning the units) and we saved ourselves thousands based on real advice and much better quality than the other place we called first. Highly recommended based on quality, thoroughness and friendly service. Plus was in and out same day I called.

They were a pleasure to work with. I needed 2 window air conditioners installed immediately. My…read moredaughters living room a/c stopped working in the 95 degree heat and she had no a/c in her bedroom because her window had a security bar on the outside that was too close to the window to fit the a/c. They came the next business day and installed a 12,000 BTU Friedrich in the living room that they supplied, which was important for me because a lot of companies will install an a/c but the customer has to buy the a/c and have it there to be installed and I live 45 minutes away. They came back 2 days later , cut the security bar perfectly and installed the bedroom a/c. They were prompt, respectful, and their prices are fair. I highly recommend this company.

Our AC died in a middle of a heat wave, and Appliances NYC was very quick to respond, offer a…read morecompetitive price, and install a new Wallmaster the very next day. A week later, there was an issue with the machine and they were quick to diagnose the problem & install a replacement the same day. Would definitely recommend using their service!

I had a clogged drain in the bathtub. Found this business via Yelp Projects - never realized Yelp…read morecan be so useful in this way. They got back to me quickly with a quote and put me on the list for next day's visit. Igor showed up right on time. My in-laws were instantly impressed that he wore shoe covers in the house. Fixed the issue in expedient manner. Communication was A+ professional at all times. The price is also very good for Montclair area. All in all I will definitely use them again in the future.

I was out of town. My furnase was turning off. Justin showed up and told me that system needs to be…read moredetailed cleaned, that he can not even see the water level on the glass tube due to the dirt. Quote was ove $700 for that. I asked him to just flush the water. He called Igor and he refused to flush my furnase. I requested that Igor calls me back, he never did. Next plumber told me that water inthe glass tube is clean and no urgent cleaning is needed. The problem was chimny.

Amazing service We have a beach house and he serviced…read moreeveryone on our street Great family owned and operated business Prompt and friendly Did an amazing job to service and clean the unit

Technician showed up on time and identified my problem and fixed it. No problem as after 5 years.read more

I had the pleasure today to work with Nick from Air Group…read more Not only does Nick possess a high level of technical proficiency, his customer focus, professionalism, courtesy, promptness, and attention to detail were very impressive. Thank you Nick for an excellent customer experience. Marc

Mike Cordero was outstanding, great customer service and extremely knowledgeable. His friendly…read moredemeanor, competence and technical know how was reassuring and Welcomed. Thank you for a job well done. As an organization you should be extremely proud of employees like Mike. Valerie Williams Randy Holmes