The only reason I'm dealing with this branch is because they already ran my credit and approved my loan -- otherwise I'd have taken my business elsewhere. My loan was approved two weeks ago, and I've been calling nearly every day since to finalize it. Half the time, no one answers. When they do, I'm told the person I need to speak with is "busy."
The one time I actually reached her, a technical glitch prevented me from signing the documents -- which led to two more days of chasing down technical support. I've wasted hours trying to get something done that should've been simple.
It's a real shame, because I've had loans through this company before and never had an issue. But that was at a different branch -- the one that actually knew what customer service was. Unfortunately, that branch closed, and if the one that provided competent service couldn't stay open, this one doesn't stand a chance.
For a company that charges sky-high APRs to people who need help, the least they could do is hire employees who care enough to process paperwork in a timely manner. Instead, you get excuses, dropped calls, and total indifference.
Save yourself the aggravation. There are better options than wasting your time here. read more
