I love going to Provident Credit Union North Community Branch, especially when I meet with Nasreen…read moreAbbasi! I started out with little experience before my first car loan, and she helped me with it and made the process smooth and easy. She is very friendly, kind, happy to help, and has answered all of my loan and banking questions with great detail. I always look forward to meeting with her! I plan to stay with Provident Credit Union thanks to Nasreen and the wonderful team environment.

Horrible customer service at their tellers and online. I went in to get a name change and the…read moreteller acted like I was committing fraud. I had to get the bank manager as he was too busy scrolling trying to figure out how to help me or not help me. Their Website is always having issues! Here's an updated example of how they prevent you from getting your own money as I linked another bank and did their verification and now they say I did not verify and they will claim it's your computer.

Had a great experience today. Ethan Nguyen was nice and very knowledgable. Answered every question…read morei had.

Ethan-Member Service Representative at Star One CU on blossom Hill took care of me for my banking…read moreneeds. He did an awesome job. He is very knowledgeable and very courteous. I have brought several people in for him to take care adding new accounts and for banking needs. We were all pleased with his services. He did a great job.

I love how they remember me when I go in. I never feel rushed when I have questions. I got a fraud…read morealert and it was resolved quickly.

My husband and I would like to give a shout out to Dora. Each time we visit the Branch, she has…read morealways stepped up to assist us in our Financial transactions. She is very professional and takes care of our business needs. Shout out also to the staff when we visited last Wednesday. Everyone is always friendly and acknowledges us when we enter the Branch. Great job everyone !!!!!

Christina Marquez is a great help and she guided me through all the things required for setting up…read morea new account

Albert Lopez reached out to me when I submitted a form with a couple of errors. He followed up and…read morefollowed through with a minimum of effort for me. Prompt, knowledgeable and professional ... that checks all the boxes.

I got a car title loan from Montana Capital in San Jose. Overall process was pretty much as…read moreexpected and took about 2.5 hours from start to finish including applying, sending car inspection photos, receiving the offer, reviewing the contract and sign it. They use the ELT system, so the electronic registration was very efficient and handled completely online with no hassle. I really appreciated Maria's efforts and the overall convenience. She provided high-quality service throughout the loan process.

Does this company even exist? Tried calling any of their…read morebranches phone numbers around San Jose, but they only play music with no message. Seems this company is out of business or has problems with their phones?

I have been a loyal customer of Premier One Credit Union for over seven years, and I am extremely…read moredisappointed with the customer service I received recently. I spoke with a customer service representative who said they would transfer me to a manager for further assistance. After speaking with both the representative and the manager, neither of them were able to help me with my issue at all. There was no solution offered, no flexibility, and no effort to support a long-term customer. For a credit union that has been in business for years and makes millions of dollars in fees, the lack of care and support was shocking. Being treated this way after more than a decade of loyalty felt downgrading and dismissive. Customer service should value long-term members, not make them feel like they don't matter. Unfortunately, this experience showed me that loyalty does not seem to count here. Very poor service, and I expected much better.

Very easy to do business with I have been with them for decades. I highly recommend Premier Oneread more

First: As somewhat new to the area...we generally use the Outside Teller Machine...very efficient…read moreand practical. Called the branch to inquire re: prevalence of "skimmers" and ATMs asa spoke to a very smart, cordial young lady who explained how Provident is very aware of and prevents "skimmers." First- parking lot was packed. - Tip: park in the large lot and walk in... I was confused by the outside teller machine...there was one very nice employee at the counter...explained the how to ... Homeless man with shopping cart was at the teller for awhile.......we waited for him leave.. I like Provident...funny...only one employee available..

7 to 10 business days to have a replacement card mailed to me after fraud? I asked if I could have…read moreit expedited and I would happily pay the cost to do so. I was transferred through three different departments, rep, providing my information and the purpose of my call each time, and then placed on hold for 22 minutes with no one ever picking up after the third transfer. I'm told I can pick one up in the local branch But it won't have the tap to pay feature. Talk about outdated and out of touch with the times. Oh, and don't get me started on the crappy app with major lag time and how only sometimes taking a picture of a check to deposit works and other times it reason . I honestly hate banking here and will absolutely be transferring elsewhere as soon as I have the time to sort it out and make the switch.

The best way to get quick cash for your car. The staff is awesome and the process was simple…read more Would recommend to others for sure.

From the owner: We are your local title company with years of experience and the flexibility for all your needs…read more From title loans to used car loans, we have all you need under one roof. Unlike most title companies we aim to be the most flexible with our customers. From bad credit to motorcycle title loans and more, let us show you why we are more than just another title loan company. Call our experts today!

Service was excellent. There was no wasting time waiting. The gentleman that helped us explained in…read moredeapth every step of the way.

I went to the credit union today and Grant assisted me with fraud situation that needed to be…read moreaddressed. I felt assured that he did the right thing by taking care of it at the credit .

Thank you Rejon & Emily!!! You are the BEST!!! Thank you for the great customer service and always…read morea great attitude with assisting myself with my needs at your establishment!!! California Check Cashing? You hired just right!!! Thanks again!!! Jim H.

This place is great. Emily provides top notch service and works efficiently getting you in and out…read moreand providing you with as much help as possible. This place helped me through a difficult time. Will definitely be going back if I need and financial help.