When I go to ATM Machine in the evening It's horrible. The…read moreone machines is always down.

I use to bank here all the time. They need to shut this branch now The service is horrible,…read morethey're slow, they don't acknowledge when you come in and when they see you waiting the purposely move slow. This branch needs to be shut down. The lines are long and you can waste your whole day in there

General support claimed my credit report balance was updated once a month. I've been checking…read moresince December of 2025, not a single update. I saved the Terse responses, that offered no help Or sympathy Their response was contact Experian. I'll be taking my business elsewhere. Long time customer with over 20 years Not a way to treat a loyal customer

A VERY BIG THANK YOU!!! to both Debra & John who helped me get a vehicle loan on a great low APR…read morerate. I'm a current member with the bank next door to them (HVFCU) but I was denied a vehicle loan because of low credit history (even though my score was good). I waited about 1-2 months and sat with a HVFCU representative about my denial and if I should re-apply for the loan, they did not recommend to proceed with the application as it may get rejected again. So I stepped outside and looked to my right... glanced at the MHVFCU and I thought I'll take my chances with this credit union I haven't heard of before. I walked into a very nice, modern, high tech & elegant main lobby and was greeted by friendly smiles. I did not have to wait, and was immediately being assisted by Jonathan who helped me fill & submit my application and mentioned he would get back to me later the same day (which I thought would never happen). The most shocking thing to me is when he called and said that my loan was approved! A few days later I found my dream car and went over to MHVFCU to finalize my loan. I was also in a hurry to get things done but I sat with Debra who professionally went over every detail and made sure I sent her all necessary documents. Then within a matter of minutes, I managed to get a check for the car payment. Debra was amazing, she helped me get what I needed, quick! I'm so glad I walked over to MHVFCU that day. The place is not overly crowded and there's always someone to help and pay special attention to you. Please keep up the great work and high standards.

I would give this company a negative rating if I could. I've banked with this company for many…read moreyears. It's always had issues but there was a time I wouldn't have said it was any worse than any other place I've banked. However, I've noticed the quality of service has depreciated so much through the years. I've been hanging on thinking Heritage would find its legs eventually, but this place is crap and perhaps irredeemable at this juncture. As bad as it's been, I would always know at least one quality teller who instilled trust and fixed everyone else's screwups, but they are all gone, which should've been one cue among many to leave. My relatives already pulled most of their monies in the past few months and my friends a few years back with a few even preferring institutions with worse interest rates rather than deal with Heritage Financial Credit Union's incompetence. The problem is always being told something incorrect and/or being given the runaround for a minor service. From my own experience, I can't tell when staff are deliberately lying or just don't know what they are talking about, but I've lost money either way. And I can vouch that it's nearly impossible to find anyone competent enough or willing to attend to even the smallest of issues. For example, some time ago a business sent out a fraud alert because I paid for some things with a small value check then returned to the store less than 10 minutes later and paid for another transaction with a very high value check. Apparently that's something that scammers do, so an agency representing the company put out a block so no company represented by them would accept any checks from my account until I proved my identity to the credit union. I was told not to worry because such an alert takes mere minutes to resolve. The cashier initially told me not to even bother moving my stuff or leaving the line because everything would be fixed by the time I moved off. What's supposed to happen is that the agency that represents the store contacts the financial institution, and the institution verifies you're the rightful owner of the account. This took nearly three hours to resolve! The actually verification took seconds but it took hours for the agency to get through. The agency said they've never had so much difficulty contacting someone at a financial institution before. It was subtly suggested I leave the credit union, and I should've listened. Heritage rarely answers my phone calls or they'll transfer my call to anyone but the person I request. The quality of service depends on who happens to be on shift any particular day. And, this can't be resolved by just booking appointments. They will cancel appointments without notification or say it wasn't on the calendar. Booking an appointment sometimes takes longer than the actual appointment. And, as a cherry on it all, now they have staff with awful attitudes and low comprehension skills who flat out refuse to do their job. I'm willing to bet the high turnover is because it's grating to deal with such people. I can barely tolerate it for a few minutes as a customer. I can't imagine what it's like having to work beside such characters for an entire shift. Try to address such behavior and you're basically told about the services that can be done via app or phone. They clearly have no intentions on bringing back professionalism. At this point the only positive I have to say is that there is always ample parking. Take your money elsewhere. I will.

My husband and I have many issues with this bank. We are currently working with another bank to…read moretransfer our account out of Heritage. Teresa, one of the managers there is very rude and condescending. There is no follow-through, and no one seems to know what they are doing. We have been lied to many times. If anyone wants people they can trust with their money/accounts...I do not recommend they bank with Heritage.

I am extremely disappointed with the service I received from Karen FitzPatrick. I was talking with…read moreher regarding a mortgage and she made me provide a ton of paperwork from me and my parents and out of nowhere she just stopped responding. Didn't say I was denied or anything. Just didn't reply to emails. I was left hanging not knowing what was wrong. I also lost out on over 30k of closing cost because I qualified for DPAL PLUS. I want her to be reprimanded and a formal apology letter. I will also be sharing my experience in a couple local Facebook groups I'm apartment of.

Terrible customer service, this company tries to swindle you out of as much money as possible. I'd…read moresuggest opening an account at a credit union! I've tried multiple times to close my account and the teller says it's closed but it's still open! Call customer service and they tell you to go to a branch.

I have been with this bank now for many years I'm very…read morestrongly considering leaving & going elsewhere ! This bank has gotten to be impossible Used to be nice no more !! IT's a nightmare dealing with them ! Online is a problem too as well !! Never was like this !

Ive been calling them all day to speak with someone about arranging a cash pickup. No one answers…read morethe phone... Ive probably called 20 times. Its ridiculous.

They threw me out and didn't give me any reason why they canceled my checking accountread more

It really depends on the branch you use. In my town, one branch is a real "meh" and the other is…read moreoutstanding. I guess I'm lucky to be able to choose! The online banking experience is outstanding, however. I can do just about anything there. Been to a lot of banks, and on a scale of 1 -10, the grading is difficult because the experience is so different. Based solely on my online banking experience, I would give them a10! Based on staffing and helpfulness , I would grade the larger Chase branch a 9, and the smaller Chase bank a 4. They have to improve on ambiance a good bit....like learn to smile once in a while.

The worst bank horrible experience they hold your money hostage and then don't want to give you cashread more