Let me preface this review by saying that Brandon never returned any of my calls as promised. I…read morealways had to call him, that should give you some idea of their service. The initial experience was fine. I had a specific car I wanted and was ready to buy. Brandon gave his whole speech about how they only buy premium vehicles and excel at customer service. The experience fell apart after that. The next morning I hop in my new car and the radar cruise control has failed, I call up Brandon, 12 hours after buying the car, and they say to bring it back in 3 days once they have a mechanic again. I do bring in the car thinking it's a quick fix. It should have been but was not. The issue was the emblem on the front had been previously cracked, they had my new car for 10 days and still ended up putting the incorrect year emblem on but I am living with that. While this was going on we were still waiting on the second car key to get "found". See the evening we were signing paperwork Brandon said there was a second key, his mechanic had just taken it home. This drug on for 3 months. Then Brandon said there never was a second key, and he was not willing to pay for what was promised. We all know new keys are not cheap, and had this been known when signing, the deal could of been altered. We were told it would have been mailed to us 3 months earlier. Lastly, the bank they use for financing is terrible. I think this banks till operates in the 80's. You have to mail a check every month with a coupon. No online banking and no direct withdrawal unless I want to drive to Lawrence during business hours. Good luck if you decide to buy from here.

Interior detailing- 10 stars! My 2016 explorer had tons of dog hair, dirt and some type if black…read morebean spill smell, dont ask! Looks and smells brand new inside! Highly recommend and friendly! Wish i had before and after

Navy Federal sent me a letter for a $200 rewards for opening a credit card and spending $500 within…read more90 days. This letter arrived just before the expiration date of this offer. I went online and there was an offer for a $300 reward for spending $3000 within 90 days. I tried to apply for a credit card, but had to open a savings account first. I opened the savings and then applied for a credit card I received the card, but it had a limit of $500. My credit score is over 800 and I have never had any late payments. I then sent them a message and I attached documents showing $297000 in bank accounts and millions in a Fidelity Investment account. I received this reply: Subject: CREDIT LIMIT Navy Federal Response 03/27/2024 : Thank you for your message about the credit limit assigned to your newly opened credit card account. Based on the information provided in your application and Navy Federal's lending policies, your credit card's credit limit is at the maximum credit limit you qualify for at this time. You may apply for an increase to this credit limit at any time, however, Navy Federal typically requires a new account to be open at least three months before approving an increase to its credit limit. If you have any additional questions regarding your new credit card, please let us know. Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : I just received my credit card **************** and it has a limit of $500. There is an offer for $300 Rewards for $3000 in purchases in 90 days. There is no way I can do that with a $500 limit. My credit score is over 800. I sent a copy of a bank statement showing a balance of $47,180. I have another account of $249,001 and a Fidelity Brokerage account of over 6 million dollars. I have never had a late payment. Please increase my credit line to at least $5000. I pay my accounts in full every month, except for zero percent interest promotions. This seems like a bait and switch to promise a reward, but set it up so it is impossible to get it.

Recently deposited a check from USAA into my Navy Federal Credit Union account and then USAA…read moreabruptly stopped payment on this check. The bad thing is that the credit union had already gave me credit and I removed the cash. It was significant, over $5,000 for an accident involving my car. USAA had stopped the check because they thought it had been overnight end to the wrong address. Incredibly, the credit union worked with me without hassle as I worked with USAA to reissue the check. The Navy Federal Credit Union basically gave me an interest free loan for 10 days until I finally got the new check. Fantastic customer service from both the staff on location and those I dealt with by phone. I also have a car loan through them and have been very satisfied with the service I've received. Thanks Navy Federal Credit Union!

Service on VW Jetta went well. Michael was very helpful. Reasonable prices and efficient service.read more

Great experience with Paul Gomez and all the team at Crown!!! Great customer service.read more

BUYER BEWARE! Since they deleted my last review I'll make another. When you first pull into their…read morelot you will notice there are zero buyers guides on or inside any of the vehicles. I bought an 2018 Ram from these guys on Oct 29th. 6 days after I bought it I had a message pop up that stated "immediate air suspension service/repair required" come to find out in was in the shop 3 days prior of me purchasing it for the exact same thing. They cleared the codes and said it was good to go. I called them and took it in. They had it for a week and a half. Short time after they "fixed" it I have the same message popping up. I was suspicious of an exhaust leak the day I bought it (have video evidence of the leak) it's been confirmed twice (by their service and another shop) that there is an exhaust leak. They refused to fix it "to expensive" is what i was told. Curtis Darby and his entire service crew are either to incompetent to fix issues on vehicles that come into their shop or they enjoy cutting corners to save some money. Now my wife, kids, and I are breathing in carbon monoxide driving down the road because of this. I spent 27k on this truck, hardly put 300 miles on it and this is what i have to deal with. Do yourself a favor and don't purchase from these guys. The kansas Attorney General has been notified because of the implied warranty of merchantability and consumer protection act which both have been violated by them.

The salesman was horrible, customer service needs an overhaul badly. The salesman didn't know where…read morecars were or what they had. We found the cars and people were test driving them or they were in the closed storage lot further down the road. The guy we talked to had a horrible attitude towards us as buyers and made continued snide comments. Talking about how our budget was low when we were trying to find an affordable car. To make matters worse he was the only salesman you could find and he walked away from us to assist other customers. I would not recommend that you even attempt to purchase a vehicle from here because I'm sure that our service experience was only the tip of the iceberg for what could come later.

Do not, repeat DO NOT buy a car from these people. My daughter did and it's been nothing but…read morenonstop problems. The employees are beyond rude and all have nasty attitudes, especially the one in charge. All they care about is getting your money and will sell you something that's falling apart, has lots of issues or was previously wrecked. Stay far away from Drive Now.

when I test drove the car I noticed spongy brakes and was told to bring it back I did that with…read morepictures from a brake company showing the drums were full of gouges. the :mechanic; yelled that they were liars and I was wrong still no rear brakes and according to the contract if I can't afford 500 dollars they are refusing to do a simple brake job'READ THE CONTRACT they can repossess if you take them to small claims court,I am about to test this clause

I worked for Academy Cars in 2019 as the Inventor and Purchasing Manager. I worked in the tower…read moredirectly with Lonnie and BJ (bj for a short while) and let me tell you how much of a crook Lonnie Blackburn is. oh my GOD people it is a blessing that they sold the dealership. I'd be booking out cars to purchase for our lot and I'd flag the ones with frame damage or other major issues, and Lonnie would tell me "it's fine" "who cares what they drive as long as I get paid". I quit one time and Lonnie told me to sit my ass down, shut the fuck up, and book out cars. There are about 100 other stories I could tell of the HORRORS of Academy Cars. I quit on a dime as soon as the dealership sale went south in December of 2019. lord help the folks that purchased here. I tired to make it better, but it was a swamp that even I couldn't fix. I am sorry yall.

They sold my husband a lemon car and when we came back to trade in the car for a newer one , they…read moretried to get me to buy a car I didn't want , wouldn't let my husband trade in his car he was sold by them , they stalled on us being able to trade in the car continued to tell us that we needed to fix the car before they would even consider taking it back , academy cars stalled so long until they were bought out by the new company , now the new company doesn't even honor any previously made agreements with the old company because they knew that academy cars sold lemon cars to customers.

Best service and prices in Kansas City, Kansas area. This…read moreis my 4th Subaru. Yes, I have been to others like Olathe or Lee's submit.. and yes I have purchased from them as well... Let me tell you this, Customer service is top notch and they will make you happy with your new ride. Go ahead shop around... but I tell you this, you will not find a better price with extremely friendly not pushy staff anywhere. I usually don't write reviews but sometimes you have to respect the quality and service. Give them (Jason) a call I assure you will be happy! Worth the drive. I do! Happy shopping!!

I purchased my new outback Subaru and have had amazing service from the moment. I walked on the lot…read moreto The numerous times I've taken my car in for oil changes. I'm an adventurer and they take great care of me and my vehicle so I can adventure on.

They were very helpful and it was so quick and easy to get a process started and they informed us…read moreof something we didn't know was on my credit that shouldn't have been there and understood the situation I will definitely be coming back to this amazing auto outlet

Thank you Bill and Lonica for the superb customer service, with my recent vehicle purchase. I have…read morepurchased multiple vehicles from this dealership and this was by far, the most excellent experience.

Dealer sells sub-par equipment and then leaves you hanging when they don't work…read more We purchased a new 2022 Mossimo T Boss here. Within a couple of months it would not start. This dealer knows we have no means to move the vehicle, because they delivered it. They wanted $300 just to pick it up for warranty repair and return it. We have had many people look at it and none of them can figure out what is wrong.

Bought our UTV from them and was a great experience. Shocked by the other review! No pressure,…read morefriendly. I think we worked with Travis if I remember correctly.

We drove all the way from Texas to Kansas. We went to two dealerships by our home looking for our…read morenext vehicle, but I didn't like the service. My husband found the exact SUV I was looking for at Cable Dahmer, after we were told locally that they were not making that vehicle yet. When I spend money on something I'm looking for authenticity. My husband handlied the deal, and I know he had a great experience. What I loved is Nick Madrigal's energy! His excitement while sending us a video of a SUV that we never saw in person, hoping that we would like it in person was infectious. His excitement when we all met for the first time when we were picking up our vehicle. I was looking to buy from a person that was authentic and loved what he was doing. That's Nick! What made us drive 7 hrs to Lawrence, we didn't have to we chose to, is Nick and the experience to date. Once there everyone treated us like family. As we left the state driving back home, my husband and I both said we we were so glad we bought from Nick Madrigal, he made this experience the way it should be. Wishing them all nothing but the best!

I know they took over this business but common some of this is just clean it up with elbow grease…read moreand paint. Found out they will not honor our free alignment that we paid for but only 1x a year.