I've been to this location 2x and I've had great experiences both times. Suhang Li is amazing. He's…read moregreat to talk to, funny, and very knowledgeable. People like Suhang make our experiences so much better. 10/10!

Gesa is great to have at your side. They have expedited my…read moreloan, and got me on the road. Recommend them to local community. Much better than big banks like wells fargo, of BOFA

I am so pleased of the experience with Jeff Ladue. Jeff called me back and introduced himself…read moreafter responding back to an inquiry I made. Jeff took almost two hours out of his day and he carefully listened to what my goals were and the predicament I was in. Jeff seemed like he was genuinely interested in helping with my situation. The whole process in refinancing my house was so effortless and seamless on my part, I could not have asked for a better loan officer. The rate and the savings Jeff found for me was not even close to what I could have imagined I would get. Jeff Ladue was very realistic, straightforward and experienced. He was very communicative and always there when I needed questions answered, even at 11 o'clock at night. Thank you Jeff Ladue for saving me money and allowing me to keep my house. Your expertise in the mortgage industry and communicative personality is what helped me and my family keep our house.

Jeff and his team at Washington First Mortgage are great to work with. Very responsive. They…read morework hard to find the best mortgage rates out there. Jeff helped me with at least 3 refinance transactions in the past. When I was looking to purchase a new house recently, I immediately contacted Jeff to start the pre-approval process. Very smooth process, all along.

The manager was more helpful than any other place I've been. It was hot and I was offered water…read morejuice. I was quite at easy after rushing there after work

These people live in the Twilight Zone. Don't "go there" with them. I will explain…read more Moving proceeds from a matured CD to another bank, because rates are better in the latter, should be a routine transaction. Banks do this many times a day. As a retiree, I need to live off of interest, so I have to move money to where it will earn the most, and Wash Fed is behind the curve...badly, I might add. So I approached the Wash Fed Branch Manager to let him know the move of money from a matured CD was coming in a week, and he assured me it would not be a problem. The day the move was supposed to happen, first, the "back office" (Wash Fed team who handles the movement) balked and said they needed a "custodian signature" to move the money. The receiving bank virtually never receives such requests, but jumped through hoops to get the signature. Then, the next day, some woman (who sounded like a lost lamb) from the Wash Fed back office called me to say the money can't move because she can't read the order to move it. That call should have gone to the Branch Manager and not to me. By then I knew that this can bog down into an interminable quagmire. If you asked 5 different back office people what the proper procedure was to move the money, you would get 6 different answers. So I called Wash Fed downtown. They advised me that they do not meet with customers for escalations. They advised me to work through the Branch Manager, who in this case was a nice twentysomething kid who's being jerked around by the back office. Then I finally got to an "arbitrater" downtown who was able to cut the noise and get the money moved. Thing is, after trusting Wash Fed with a piece of my life savings for 5 years, I'm not supposed to have to jump through hoops, pound on the table and threaten litigation to get them to do what should be a routine thing. Well, you may say, they have a right to impose reasonable controls on IRA money. Yes, agreed, the key word here is "reasonable". At AlaskaUSA, by contrast, they issue you your IRA check on the spot in 5 minutes or less, with the new bank as payee rather than you...so the rules are fully respected (i.e. you cannot cash the check) yet the customer is not inconvenienced. At Wash Fed, the back office lives in the Twilight Zone, a world apart from the reality you and I know. In the Twilight Zone, they can impose any condition and delay they want even if it deviates from industry standards, use any procedure they want at the moment, and play God with your money. And believe me, you may think your money is yours, but it WILL NOT move until you do everything that God has told you you must. And no, you cannot talk directly with God, if there's a real issue, though an arbiter might be persuaded to intervene on your behalf. But that works if and only if God agrees to go along with their coaching, so start praying. Save your self respect, and your hair, and give your business to someone who lives in the same world as you and me.

Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!

My cell phone is on the Do Not Call registry. Infinity Mortgage Group (DBA as Infinity One) or…read moretheir paid agents are spamming me multiple times/day wanting me to refinance my VA home loan, and I don't even have one. I'm reporting each call to the FCC as a violation. When I explain this to the people calling me, they just hang up. I contacted them via Facebook, but all I get is an AI that wants even more contact info from me. Would never do business with these folks.

I've worked with Infinity Mortgage twice now, once in 2009 and then again during the purchase of my…read morenew house that just closed today. Both times I worked with Michael Young and both times, the experience has been excellent. The first time, Michael was incredibly patient as he walked me through the purchasing process in the US as I wasn't familiar with it, being from Canada originally. He answered every question in detail and then, during the actual mortgage application and approval, he kept me up to date during each step. With my current purchase, the experience was the same. Great explanations, lots of followup. He sent updates as soon as events happened (sometimes late at night) and I don't think I waited more than an hour for responses during daylight hours. And then, today, when the escrow company royally screwed up the documents required by the sender, Michael was on the phone with me, the lender, and the escrow company, pushing both of them to sort the situation out so that the funds could still be sent and the purchased closed on schedule. He and his staff ensured that the lender and escrow company were engaged the entire time and not sitting on their hands waiting for the other. What could have been extremely stressful and potentially a delay for the closing ended up being a small road bump in the process. I wholeheartedly recommend Michael at Infinity Mortgage if you ever need a broker.