My husband and I were assisted right away! We had in mind a small SUV and a budget, the car…read moresalesman Jacob found us options very quickly that accommodated both. We bought a car same day and employees were all very respectful, patient, and continuously checked-in for our well-being with complimentary water. Thank you Jacob and Angie who were so sweet during our visit!

I normally take my 2023 Camry to marysville Toyota but I will be house sitting this weekend so I…read moredecided to call this location. I assumed this was separate as I believe the marysville location is corporate. Well I just called and they quoted me starting at $169 for an oil change PLUS $50 for a tire rotation!! I'm not a cheap girly when it comes to taking care of my car, but that's insane. Marysville charges me $105 for a full oil change with tire rotation, 360 inspection and I have never had any issues or increases in prices even when I had my last Toyota. Do not waste your time with these outrageous prices. I'm always sketched out about dealerships other than corporate locations and this just confirms my fears. Would not recommend this money hungry dealership.

Buyer BEWARE!! This is the absolute worst place! They will lie straight to your face and get you to…read moresign a to. Of papers so they aren't held "liable". My sister bought a truck from this place.... Didn't even have the truck a month and had to take it to the shop for MAJOR costly repairs! This place said they go through a very extensive inspection to make sure their vehicles are "cherry" and that is a big fat LIE! This truck has had nothing but major issues since my sister brought it home. They don't take accountability for their actions and they are unwilling to help at all with anything on the truck. Avoid this place like the plague! Also they have multiple names for the company to avoid their bad reviews. It's sunset cars of auburn, and Select cars and Trucks! Take your business elsewhere for sure! Horrible! I would give negative stars if that was an option.

STAY AWAY!!! they will not disclose major problems with vehicles and not take accountability for…read moretheir actions!! had my truck for less than 2 months and had to take it in for major repairs, and have had to take it in 4 other times for major costly repairs, called to see if they would help with anything since they did not disclose existing major problems when I purchased the vehicle and the only answer from them was they were not willing to do anything and they are protected because they had me sign a lot of forms that say "as is," even though they kept saying they do a thorough inspection of each vehicle and this one was "cherry."beware they are shady and scummy dealers!!!

Well well well so many things I could say but I'll just start off by saying low pressure, none…read moreactually. Very helpful and really nice bunch of people who work here. They are dedicated to their staff and to their customers. Would I come back and buy here again or refer them. Yes I would. Ask for Bryan. If he's not available he will give you one of his quality employees also even the General Manager Darryl is approachable and friendly. Everyone here is. I just can't promise you hot fresh coffee but lots of variety lots of good values and c'mon down tell em Miss Queen referred ya!

Found my car listed in marketplace, reached out to Ryan. He worked with me to get all the financing…read moreand paperwork squared away before I could make it in the office, without selling it to someone else! I was very specific about what I wanted and needed and he went above and beyond! The whole dealership has been great to work with. I was in and out. The warranty they have is great also. Thanks Ryan!

They're great and honestly reliable. I've been out of work due to severe illness and they've been…read moresuper great about working with me on payments, changing my payment date, and all the office staff is really nice. Honestly, they even repoed my car and I'm not even mad. They're doing their best to work with me to get it back. I highly recommend them!

I had previously paid off a loan with them that i had 0 late payments on. They still gave me the…read morehighest interest rate. I was waiting for a settlement and then going to pay them off. The lady gave me the payoff amount and said I needed to pay it before the 31st or id get a late payment on my credit. They received my payment on the 29th. Yet they still put a late payment on my credit. They dont care about their customers.

Very pleasant banking experience. Very hospitable. This is the bank where they actually know who…read moreyou are without looking at your name on your bank account. Each one of the universal associates is knowledgeable and helpful. Ruby, the manager is a true gem, all those that work with her work well together. Banking at its finest in Auburn.

From the owner: Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater…read moregood. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our branches feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

Great service! We appreciate all the help and good info and tips on keeping our account safe. My…read morepoor Mom had fraudulent on her account and a Banker was very efficient and helpful. She was also compassionate as well. This is a popular busy bank so you have to be a little more patient but the customer service is excellent!

They hold off on transactions and then zing you with overdraft fees on purpose. I wish banks were…read moremore honest. Chase sucks. I'm grandfathered in so I get money orders, cashiers checks free with no monthly fees or else they'd lose us as clients.

Probably the worst experience today since we sat there for 20 minutes and not a single person came…read moreover to acknowledge our presence! Wanted to update our accounts and only heard the banker or whomever was sitting back there with someone, talking about plane tickets, Netflix, Paramount+, and TV shows instead of dealing with 4 other customers who were waiting to update their information, too! Overheard the guy with glasses speaking to a lady at 2:50 PM on Tuesday, 8/13/24, and we left at 3:10 PM since we were tired of hearing about nonsense!!! I thought you were supposed to help customers and provide a good service to the customers who go to the banks?!? Instead we witnessed a lazy bum who was sitting and talking about gibberish and not wanting to help people out. What kind of business is run by this bank anyway?!? Either hire competent people who actually want to do their job or close the bank down since it can't be run by incompetent and lazy blokes! They ain't interested in doing their job at all. Not only that, once we drove off, a whole bunch of Cop cars pulled in after we had left the bank. Guess it was Karma since someone tried to steal money or try to rob the place, or maybe something else happened inside right after we walked out. No wonder I have heard many complaints about this branch location from other people that we know!

One the financial banks in America is Wells Fargo. There…read morecustomer service is one off the worse I have ever dealt with. There service sucks and anyone that banks with should leave as soon as possible!!!!