Our party of three stayed in a 2 bedroom flat in London that was GORGEOUS. The listing said it was decorated by an interior designer, and the style was so fun to live in for our stay. It was homey - with little knicknacks and photos and art, cozy, and so breezy during a heat wave in London. The two small issues we had were responded to immediately and one tiny miscommunication got us a hand written apology by one of the concierge's. SO unnecessary!! But it made us feel even more cared for as guests. I have never felt so much like a pampered guest in a home rental experience - and I utilize AirBNB and VRBO multiple times a year. We left the trip all agreeing we'd definitely use Onefinestay again! read more

This vacation was outstanding! It was truly the best vacation I've been on in my life. There were 10 ladies we had ample space, the staff was amazing. The food was phenomenal! Nicole helped so much with the planning prior. I cannot say enough about how amazing the experience was! read more

onefinestay - Vacation Rentals Near Me - London, XGL

OneFineStay is magnificent. We have used them repeatedly. Their service and responsiveness is top notch. They are very fast to help and ensure your stay is terrific. The homes are high end and well equipped. Even things like bath towels are luxurious and big. The home we stayed in in Notting Hill, London on Kensington Park Road was so convenient to the tube and was lovely. This home was owned by a family so it's like an AirBNB but the first home we had was more like VRBO where it didn't seem like anyone lived in it all the time. Both were great! The family home was like having your own home with cool art and neat furnishings. They always leave clear instructions and are attentive and make things very easy so you can enjoy your stay and not have to worry about anything. I would highly recommend them and will use them again where they have homes. read more

OneFineStay is truly outstanding. The service they provide is second to none, and the communication, before, during and after the stay, is just right. Everyone was professional and personable, and they truly went above and beyond to ensure that our stay was exceptional in every way. In terms of the flat, the pictures an description undersold the property. Everyone was impressed by the accommodations, and had only positive things to say about the amenities. We would definitely rent from OneFineStay again. read more

We had a wonderful time at our One Fine Stay rental. The description was accurate, the home was well-kept and tidy, and we had absolutely everything we needed. Will book through them again! read more

OneFineStay - truth in the name! This is really the way to do it. Very grateful to the team for ensuring an easy process, from searching for the right accommodation to booking and all the bits in between and beyond. Everything was as you would hope. Had used before and will most certainly use again. A quality of service and of the accommodation portfolio that is unmatched. read more

From beginning to end, onefinestay was a pleasure to deal with. They made the process clear and efficient. The assistance provided before and during our trip made the week go smoothly. I've used them many times in the past and will continue to use them in the future. read more

Where do we start? That the house was not cleaned and full of smoke smell? Or the bad communication that clearly didn't heat the pool when we explicitly asked to? Or the MIA when we realize all of this? Or still getting ghosted when asking for an invoice post stay? AVOID. Used to be a great co. Now, big NOPE. read more

The location of the Cockspur St apartment was fantastic. Easy walk to many sights along with a multitude of theaters and shows. Nearby cafes for breakfast. One fine stay staff were very responsive to any issues. Shower facilities were a bit tight, but functional. read more

Excellent customer service and quality of properties. We've used them repeatedly for our vacations and everything has exceeded our expectations. They ensure a seemless stay and offer a variety of services to make sure all of the guests needs are met. Hightly recommend! read more

Our onefinestay booking was an absolute disaster from start to finish. The home was literally falling a part - the service visits interrupted us every other day of our stay. It felt like we were the ones managing the property or housesitting for the homeowner. The concierge service was a complete mess - no one seemed to know what was going on, and when we did get responses, they were curt and unhelpful. The booking process and platform felt very outdated compared to other services and for the price point, it was anything but a "fine" stay and far from the luxury experience promised. Receiving any sort of compensation was like pulling teeth. They refused to take responsibility, often blaming the homeowner or claiming they weren't aware. At every turn, no one seemed to know what was going on. Honestly, I don't understand how this middleman company is still in business. I deeply regret booking with them - it was a truly horrible experience. read more

Everything went well. The executive concierge and the staff on the ground were all professional and friendly. They worked together to make our stay pleasant and trouble free! I would highly recommend using one fine stay for any vacation, especially with a family. read more

We've done loads of short term rentals but this was a cut above in the quality of the apartment, and the service. The apartment was fundamentally built to very high standards and beautifully decorated and furnished. You were able to accommodate all our needs for early checkin and late checkout, as well as making all the usual admin stuff like clockwork. The bedding and towels were luxurious, and the arrival gift package was very thoughtful. Very impressed ! read more

OneFineStay is a gem almost too good to share. We could not have been more pleased with our adorable London flat. Every detail was perfect from start to finish. It feels like you're the guest of a generous and stylish friend rather than a vacation rental company. We are already planning our return trip! read more

Our family just returned from a trip to St. John in the US Virgin Islands. The villa we rented through OneFineStay was beautiful and had absolutely everything we needed. The view overlooking Coral Bay was stunning! The assistance we received from our sales advisor and concierge was outstanding. They helped with every detail concerning our entire trip, and that made everything go so smoothly. They were always courteous and professional. I would highly recommend OneFineStay to everyone planning a memorable vacation. read more

Just returned from a wonderful trip to London and loved our flat on Cadogen Place! Great location in Belgravia. Two bedrooms, two and a half baths, lovely livingroom, kitchen. Perfect for three friends on a Christmas shopping trip. One Fine Stay made everything so easy. The communications were excellent - timely and precise. Our kitchen was stocked with what we requested and a host was waiting for us on our arrival on a Sunday night. Highly recommend One Fine Stay! Will use the again! read more

My host canceled on me with less than 2 weeks till start date and we ended up canceling our stay w OneFineStay as the options they gave us as replacement didn't work for us. Very disappointing and frustrating and not what I would hve expected from them. read more

Great location and excellent communication and staff! The apartment was great and was an an amazing neighborhood and you felt like you were a local! read more

we had the most wonderful stay here! the house was super clean, organized and very comfortable for our family. the street was quiet and so cute but close to everything. and one five stay was incredibly helpful and attentive/communicative. we had the best holiday! read more

This was our second stay with One Fine Stay, and it was again an excellent stay. The apartments have been exactly as pictured with no surprises. The South Kensington location was very convenient. The decor was really lovely, high quality furnishings, very tasteful. The kitchen was well equipped. The bathroom beautiful - although the shower floor was a little slippery as it was a solid sheet of quartz or polished marble. Our greeter, Nick was lovely and informative. The team was attentive although we didn't have issues they did check in with us to ensure our stay was going well. The apartment was very clean and well maintained. Staying in these beautiful flats in London makes one feel like a local- a lucky local - as the degree of style and sophistication and comfort is so enjoyable. We will certainly stay again and have recommended One Fine Stay to our friends who will be traveling this fall. read more

Our trip was exceptional in every way! i highly recommend OneFineStay!! Every person was diligent, friendly, timely and helpful!!!

Onefinestay is an amazing go-between of home owners and guests that provide top-notch communication, cleaning, and stand behind everything and make the experience beyond the photos! read more

We had an absolutely incredible time at our 2-bedroom flat in London. Onefinestay was extremely communicative, the reservations and check-in process were seamless, and the housekeeping service through Onefinestay was top notch. We felt 'taken care of' with their concierge services. The flat was spotless, well designed (and I'm an interior designer with picky taste!) and we really felt at home. It looked exactly as the photos had shown. I will definitely book through them again and look forward to it. read more

I used onefinestay to rent a beautiful apartment in Rome for our 30th wedding anniversary trip. It was my first rental abroad as well as the first time I used this fabulous group. We could not have asked for a better team to help us from the airport transfers to the restaurant recommendations as well as location. Our trip was everything I wanted it to be and so very special! As a matter of fact, our flight back to the states was canceled due to a maintenance problem. I was able to extend our stay one night and redo our airport transfers immediately so that my husband and I could enjoy another amazing day in the eternal city. Highly recommend this group! I've already had several friends inquire about our trip once they saw the gorgeous apartment pictures online. read more

Smooth, seamless, spotless, well-maintained property. Great service. Can't wait to rent from them again!!

Onefinestay wouldn't want to be compared to either VRBO or airbnb so I won't (much). All of these providers rent out residences (houses/flats/apartments/etc.) but the similarities stop there. Onefinestay bills itself as "the unhotel" and trades in exceptional, unique, and immaculate properties enabling travelers to live like a resident while enjoying hotel-like luxuries. Exceptional, unique, and immaculate properties come at a price, especially in London, which was recently anointed the most expensive city on Earth. A four night stay at a Notting Hill flat ran about $427 per night and that was in one of the cheaper listings I looked at. Still, the flat accommodated 4 travelers (2 bedrooms plus a fold-out couch in the living room) which would have required renting two hotel rooms each night. Considering this, the rate was actually reasonable, or at least that's the story I keep telling myself. Here's what you should know about onefinestay: * Unlike airbnb, you don't have the option of renting a room in an otherwise occupied residence. The places you rent are entirely yours. * You deal exclusively with onefinestay in booking a residence. You don't deal at all with owners. * Onefinestay currently has home-stays in London, Paris, NYC, and Los Angeles only. * The properties offered on onefinestay appear to be hand selected based on very high standards. They are uniformly lovely. From the photos, it appears that onefine stay requires consistent bedding (white duvet, white sheets, white pillowcases) throughout its properties. Because bedding is one area that has sometimes squeeged me out on airbnb, I very much appreciated this. * Very nice, and plush white bath towels as well as plush, white terrycloth robes are also provided. They were considerate enough to provide adequate bath towels for everyone in my party. * Onefinestay arranges for someone to meet you at the property upon arrival. This representative greets you, shows you around the property, and gives you the onefinestay cell phone to use throughout your stay. * The cell phone is pre-loaded with information (also available on their web site) about places in the area that you might want to visit. I found this marginally useful; I'd have preferred to be able to access Yelp from that phone. * The cell phone is to be carried with you at all times and it can be used to phone onefinestay 24/7 for any questions or problems you might have. This is an excellent service which I wish I'd utilized more. Onefinestay is happy to serve as your concierge, providing directions and other services you might normally find in a hotel. Knowing that they're available 24/7 (and they really are) is also helpful. * The properties are stocked with welcome "gifts". In this instance, my welcome gifts included coffee, tea, milk, and chocolate coated raspberries. * Properties have been pared down for a hotel feel. There are nice guidebooks and magazines and books but none of the owner's "junk". Nada. Dishes, mugs, and appliances are design-sensitive and in pristine condition. The bathroom is stocked with hotel-sized toiletries especially for you. Everything in the residence is yours to use except those things that are sealed shut with a small sticker. * There's a "cooling off" period. Once you book your stay you have a couple of days to back out without consequence. After this time, your credit card will be charged. * The photos I posted along with this review are deliberately few. It's apparent to me that onefinestay has professionally photographed the properties they have available and, based on my experience, they look exactly as the photos indicate. I wanted to honor that and to encourage others to look at the intriguing properties they've got posted on their nicely designed, easy to use website. Onefinestay isn't the cheapest option out there for lodging but neither is it the most expensive. Whether they're an option for you will depend not only on price but also on the experience you're looking to have. read more

onefinestay - The little red sticker (right side of pic) discreetly seals things that guests are not allowed into. - Vacation Rentals Near Me - London, XGL

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My Husband and myself booked , what we thought was refundable stay through a travel company Onefinestay. We booked a trip from San Diego to London England. This all before Covid 19. Once the breakout started I became nevous because I have a rare genetic disease that affects my lungs and kidneys. I spent months explaining this to these folks and countless hours. Eventually they offered 1/2 our money back, as if that was acceptable. Please let me remind everyone that England and US have boarder and travel bans. They then offered us a credit to use them for other locations upto 12 months, still no full refund. Then they offered a credit upto 18 months , no full refund. Im not sure what situation life finds most people in but a $14,000.00 dream trip being canceled and a company holding our money for 18 months for example is NOT what I signed up for and not what is acceptable. I am a patient at the NHI. The same one giving the US and much of the world direction and they firmly advised me NOT to travel any time in the near future. Until there is a vaccine and even then to be cautious to see if it works. This company has no ethics, no sympathy and should not be trusted. If they treat someone in my situation like this , how would you feel you would be treated? Its very unsafe to travel right now in my condition and its so unfortunate that among all of this Ive spent months fighting with this company which has seriously caused me distress. Stay away from this company at all costs, there are plenty others out there. Siyer read more

We have used One Fine Stay for about 10 years. Long ago, it used to be the best company out there. Reliable properties. Great service. Flexible terms. Not sure what's happened, but their company, services, and properties have all gone downhill. We just used them for our family trip to London and our property was a disaster. Animal fur was all over the house (which was not disclosed and we all have extreme allergies), water damage and mold were everywhere, construction was happening at the property immediately next door (not across the street - as advertised), and the entire house looked like it hadn't been cleaned in a very long time (cobwebs, dust, filthy windows). It was so uncomfortable that we had to move out of the property and move our family of 6 to a hotel. While they gave us a refund for the 3 nights that we moved out, they did not refund the first part of our week, which was ruined by how terrible the property was and how sick we all were from the allergies. While we have been loyal customers to them for over a decade, it makes us very sad to know that we can't rely on them anymore. We used to use them so that we could expect a certain standard of quality / cleanliness / aesthetics of the properties in their portfolio, but now they seem to accept any sort of property, so the value-add of them having pre-vetted nice properties is no longer there. Buyer beware. read more

Property was removed from website during our stay. Here's the view from the front balcony which looked nothing like the website views. Note the construction going on. Second horrible experience with this company. Twice the property isn't as advertised. read more

Everything was good until it was time for them to refund our security deposit. They made seven or eight claims about the problems that supposably was caused by us. We agreed about two of the items and one other item was questionable. What made it look like as if they were trying to collect all of our security deposit regardless of the problems caused or not caused by us, was that the total of what they were charging us to supposably to fix the problems came to almost exact amount of our security deposit. the chance of such a coincidence happening is one in 1 million. Also we were on the fourth floor and the buildings only Elevator was not working for a week. They agreed to give us a $200 credit but they would not apply the credit against the cost of repair of the apartments problems they said we can use the credit for only a year with their company. That seems really unfair and illogical the credit for the elevator was related to the apartment and it should be applied against the cost of repair of mutually agreed problems . read more

We rented the Cornwall gardens XX home in London for $800/night. Given that we are paying that amount, OFS should understand the quality of living that we might be used to and expect when renting. At this rate, you could get 2 rooms in a 5 star hotel in London. OFS got bought out by a big company recently and is changed company. When we rented with them 6 years ago, it was a wonderful experience. Hopefully this review can help you learn from our experience. Here's what was wrong with OFS: 1. They promised WiFi in the listing and did not bother to check that the router in the home was fried. After 3 days, and numerous phone calls, they managed to give us a login to the local network but that worked only in a part of the home. Internet is as essential as light now and it's shame they don't get that. 2. The concierge who met us did not open the homes windows before our arrival so the home was like an oven inside and there is no AC or fans in London homes. OFS gave us small fans for the bedrooms but none in the living areas. Our concierge also did not know the area and could not suggest any restaurants nearby to try. She seemed to be in a rush to get out, which I can't blame her for given how crazy hot it was the apt. 3. We booked for 6 days and got toiletries for 1 day. Despite the fact that the listing states that toiletries are included. When asked, she said we only provide for the first day. So, we are paying $800 every night but get shampoo and soap only for 1. Really! And what is this not mentioned in their listings? 4. We got a lot of "so sorry the WiFi is not working" and "so sorry you have to buy your own soap" etc. but no offers on how to fix these things until we threatened to leave and do a chargeback for the payment. Then we got toiletries on day 4 which was too little, too late anyway. 5. The home was old and showed its age, from the appliances to the extremely small and uncomfortable washer, to the dirty rug in the living room. Oh, and it was about a quarter the size showed in pics. 6. The bedrooms were the size of closets and if you have a larger bag, there's no space to open it in the rooms. 7. The master bathroom does not have a door making it very unpleasant to use if someone else is in the room. A fact they completely omitted from 'home truths'. 8. Housekeeping was an additional $200/day. One fine stay charges you like a 5star hotel and offers the amenities a 3 Star one. We will not be using them ever again and do not recommend the company read more

Like so many others here, Onefinestay was absolutely horrible to work with during Covid. I had rented a house in London for September 2020. Obviously we couldn't travel then, so they offered to push back my dates by one year. When September 2021 was around the corner, Covid had reared its ugly head again and we had to cancel our trip for a second time. Not knowing when we'd actually be able to travel, I asked for a full refund, which seemed reasonable given the situation. Onefinestay refused to give me a refund because, technically, the UK border was open. I lost over $3,000 on my booking and I'm still furious about it. Do NOT use this company! read more

BE FOREWARNED: DO NOT BOOK WITH ONE FINE STAY!! Like many of the reviewers below, we had similar experiences. I honestly can't believe this company is still in business. Here are some of the myriad issues we had with (what seemed online like a gorgeous) 3-bedroom Parisian apartment booked through OFS: Wifi that barely worked (in one spot in living room it worked sometimes...); moldy washing machine; moldy soap in master bathroom; piles of books and magazines on the floors; drawers piled high with owner's belongings even drawers "on limits" to guests; owner's dirty laundry left under kitchen table. I can't emphasize enough how the owners' belongings where ubiquitous; it truly felt like we suddenly invaded someone's apartment without them having had time to tidy up. The response from OFS was "I'm sorry you were disappointed. If you'd like a 10% voucher towards your next stay with us you can have one." Really?? Stay with them again??!! No way. Don't make the same mistake we did. read more

Home owners be warned. I've never come across such a terrible service in my life and such a dishonest company. My house was in a terrible condition. My home was often used for parties. On one occasion I returned home to discover that my speakers had been stolen, all pots and pans and all clothing with a designer label had also been stolen. One Fine Stay management was so bad that they did not even notice the robbery by one of their clients. There is also no privacy. Staff members talked openly about the guests that stayed and other clients and their homes. read more

What a dump! The best thing about the experience so far was the greeter. Other than that, this VERY EXPENSIVE flat is a huge disappointment. This company markets itself as an agent for exclusive luxury rentals in London. And this flat that my family has rented is in a very desirable location. But it is filthy, old, worn, inadequate, and disgusting. The floors are dirty, upholstery on the very tired sofas is dingy and dirty. The wood floors worn past any finish on them, tile floors cracked and broken. Dirty Sticky dusty appliances counters and shelves in kitchen. No useable mirrors to dry your hair, They make you pay up front so we are screwed. Their company Misrepresents their properties, lies, changes the story, and does not stand behind any property. RUN! to another provider or hotel. read more

I booked last minute and and everything went well. I was greeted upon arrival at my place in Paris 9eme. The iPhone was a nice touch and the place was immaculate. The neighborhood with rue des martyrs and rue le pic with in short walking distance was amazing. I can find any type of bakery, cheese shop or restaurant of your liking. They had a mid stay maid service tidy up and deliver fresh linen. Any question I had was answered immediately from their iPhone. In all the experience was well beyond what I expected read more

They RATE BAIT AND SWITCH! First, their property descriptions are really weird to read, with the strange headers that have nothing to do with anything about the unit you want to rent. Then, they waste photos taking close ups of objects d'art within the unit that you can already see in the background. What? So strange. But the part that really upset me about OneFineStay was their rate bait and switch trick. I specifically searched for Manhattan units under $400.00 per night. They advertised one rate and one rate only of $300.00 per night. When I inquired about VRBO property 1205865ha, they responded with a new rate of $482.00 per night, over a 60% increase in the listed rate. I have a property on VRBO and I know you can list as many different rates for different dates as you want. RATE BAIT AND SWITCHERS! I rented elsewhere and had a blast! read more

We just finished a week long rental with Onefinestay.com and I was disappointed with their service. While the apartment - St. Johns Street II - was spectacular, unfortunately the service from onefinestay was not. At a cost of a little over $3,000 for the week, I think I could have done better using VRBO or AirBnB. The apartment was advertised as coming with a garage parking spot in the building. For this reason alone, I decided I might as well rent a car to take us from and to the airport. The car rental wasn't expensive and the garage spot would ensure that when not used, the car could be easily stored off the street. I emailed onefinestay a month before our trip to confirm that the space would be available to us. I received confirmation a couple of days later that it would be. When we arrived at the apartment to meet our "greeter" and go over the details of the apartment, she told us she couldn't find the remote for the garage door. Understandably, these things can happen. She promised she would call the owner, try to locate it and get back to us before our 4pm official check-in time. When we arrived back at the apartment at 4pm there were another two women at the apartment and they were wrapping up the cleaning of the apartment. I asked about the remote for the garage and they said they didn't know anything about it. We called onefinestay again, and were told the garage remote could not be found. They texted us the addresses of two parking lots we could park the car in overnight. We were told that they would reimburse for any parking costs. However both garages were a good fifteen minute walk from the apartment. Not exactly an ideal solution. Nonetheless we parked it in one of the garages. Having heard nothing from onefinestay from Sunday until Thursday, I decided to call again and see if there was any progress on locating the garage remote. We were told the owner was mailing the remote to them. They delivered the remote to the apartment later on Thursday afternoon. The cost of parking the car in the remote garage for the four days was over 100 pounds. We checked out of the apartment on Sunday and returned to the U.S. It is now Wednesday evening. Despite two emails, we have yet to be told how we will be reimbursed for the additional parking expenses. I feel they should make an offer of some additional compensation, as the parking provided was much less convenient than the parking arrangement we were promised. The loss of a garage remote is entirely understandable. What is unacceptable - especially from a company charging a premium for their services - is the lack of follow-up, follow-through and general responsiveness. I would not recommend onefinestay.com to anyone looking for a short-term vacation rental. read more

OneFineStay refused to issue a refund for our stay in Rome in April, which was physically impossible as the border was closed and all flights were cancelled. They offered us a voucher for 12 months; but European and UK law require that they offer a refund. read more

We stayed in a OneFineStay flat for 13 days this past Summer in London. They are slick and responsive and welcoming but the flat was very disappointing and they are at least 40% over market in pricing. Bathroom sink was 9 inches by 5 inches. Really. Bathroom so small that sink blocked toilet such that one had to sit on it at a 45 degree angle. WiFi was shared with another flat (I picked up a virus and have had to send my laptop for service). Shower drain clogged and they did not fix it; we had no shower for the final three days of the trip. there are many better alternatives in London read more