I never got the chance to stay at the Clayton Hotel Chiswick, but I certainly paid for it. :( Due to a fire shutting down Heathrow Airport for 24 hours, I could not get to London, along with 13000 other flights. A completely unavoidable and widely reported event, yet the hotel still charged me. Naturally, I reached out, expecting at least a conversation. Instead, I was met with silence. No response, no acknowledgment, nothing. Finally, I got a support person on the chat that pushed this through to the management and I was hit with "Dear Danny, Thank you for your email. First night remains fully chargeable. Kind regards," (and no, they didn't write a name after kind regards) When attempted calling, I realized my only option was to make an international call at my own expense, just to ask why I was charged for a stay that was, by all reasonable standards, impossible. I understand cancellation policies, but when a major airport shuts down and a guest has no way to reach you, understanding should come into play. I asked for the complete reservation policy but they wouldn't share it with me. Instead, I was left to absorb the full cost of a room I never had the chance to sleep in, with no customer service to even discuss it. For a hospitality business, this experience was less than hospitable. read more

The travel company that I used to visit London booked this hotel for me. My stay here was wonderful. The beds were the most comfortable I think I have ever slept on. The room had tons of space and was super clean. The bathroom was enormous and cute. They offer complimentary breakfast as well and boy do they give you quite a spread to choose from. I don't think I've ever seen so many options for a comp breakfast at a hotel before. All kinds if meats, cheeses, pastries, fruits, jams and more! The only issue here was the staff. I found them to be very stuck up. Our group would walk in and they would just stare at you and not say hello or anything. They also weren't very approachable. This hotel is located a short block from the Gunnersbury metro station which was really helpful. read more

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The room met our needs. I really enjoyed the ease to the Underground Rail Station "District Line" access within 5 minutes walking. There is also a nice convenience store by the station to get those items to start the day. Where the Hotel can improve: mini refrigerator, ice machine, and more/better staffing of breakfast bar in the lobby. I don't think no one should need to take a seat for To-Go coffee because you are backed up with the tables in the lobby, get help. read more

Nice hotel in a cute sleepy town just outside of London - which was probably my biggest gripe with our stay. The second one would be that the sink took forever to drain. Other than that we really enjoyed our stay here for our trip. We didn't have a choice in the booking as we were with a tour group and they had booked it. They probably also chose this location because of the busy time of year. Luckily, even though it was a bit of a trip to get down to London, there was the Gunnersbury tube station five steps from the door. The tube is easy enough to navigate. The breakfast was really good and I enjoyed the choices. The concierge was also really quick in helping us as we knew we needed more towels. read more

Staff were very friendly. The ambiance and setting was so good. Not just the hotel, but the entire street. If you want the feel of a non-touristy neighborhood, this is it! read more

We booked this hotel through Expedia. It's in the hood of Chiswick. Very clean and modern. The bath and shower gels are private branded and generic, however, it did the trick. Didn't smell to great but it was something. Complimentary wifi so that I could work on my zine. The open concept bathroom with shower and toilet in a large room still threw me off. Large bathroom, however, due to modesty my bestie and I had to take turns which was a hassle when you're on a time line. We had a kettle in our room, therefore, we would make pasta every night in the kettle. We washed the kettle really well each day. It ended up looking and being cleaner than when we first checked in. The hotel has laundry service (which is very expensive) however, we just saved money by throwing all the clothes in a bucket and used the body wash as laundry detergent. I had some vinegar packs from McDonald's so we were all set. We just rolled the clothes in the large towel to dry without wrinkles which saved us ironing time. The room we were staying in came with complimentary tea and coffee which was appreciated. The few times that we needed assistance from the front desk was met with a positive helpful attitude. Our room didn't come with any room service menus so I am going to assume that this was unavailable. We had a large fridge so we just grocery shopped which was cheaper. read more

This place is not great. I had a room that had a malfunctioning thermostat. The room was easily 90° F, 30° C. They couldn't fix it so they offered to let me shower in a different room - but wouldn't move me to the new room without charging me an extra fee. I ended up in an argument with management in the lobby at 7am. I'm not paying an extra 30 a night because you're equipment doesn't work. Unacceptable. They finally gave me a new room, but didn't help me move. Took me 29 minutes to get my stuff into the new room. I had 10 minutes before I had to leave for work, unshowered, sweaty, and pissed off. What a cluster. The room was not clean - carpet stains - gross. The bed had a permanent body indentation. There's literally no room for a suitcase. None. The breakfast is disappointing. Powdered eggs? Ick. Poor service - took me 10 minutes to get coffee. I'd advise another location. I'm not impressed at all. read more

Liked the hotel, liked the location; hated the service. I got a nice room with a bath and shower, and it was a good sized room, within 3 hours of checkin, when I went to get a shower on my first day, first I noticed that the mirror light did not work, then I turned the shower water on and started to shave at the sink, within a minute, I hopped in the shower, and look down and the water is high, and as I notice this, it hits the tipping point and starts spilling over into the room. I quickly with soap all over me try to figure out what to do, I check the drain, pull the lid off, doesn't look like anything is in there...eventually shutting off the water with soap still on me, then scrambled to dry up the room full of water. I put all the towels down and have to call for more towels, and luckily have a tub too that I can wash off with. Finding that my laundry bag was one of the items that got drenched with all my dirty laundry. :/ I proceed to call the manager to let them know. It seems he doesn't believe me and says he will come up personally to look. I let him look and he too determines that it is NOT draining. Seeing water all over the room and all the drenched towels in a pile in the room, he then suggests that he will get a plunger and fix it!!!!! I said, no...I want a new room. He sort of huffs out like he was not happy about this. 15 min later he calls and tells me I can bring my stuff down and he'll give me a new key to my next room. What kind of hotel doesn't offer to move your stuff for you when something like this happens??? So I pack up all my stuff and carry my wet laundry bag and head to the front desk. Get my new key and head to my new room, which I find is half the size of my original room, smaller bed, half as small bathroom, and no where near as nice. Very frustrating that it seems I got "punished" with a less quality room after dealing with this fiasco. The only good part is the bathroom mirror light worked in the new room. Aside from that it would have been a nice hotel, but I can't overlook bad service...from the manager none the less. read more

Recently had a stay at this hotel while on an overnight layover through Heathrow. I wanted a place west London and not too far from the airport and this place fit the bill. Check-in was seamless and I was pleasantly surprised to walk into a room which was so modern and clean. Here's a few thoughts: 1. There were mirrors EVERYWHERE in the room. Perfect for getting dressed 2. Walking distance to a train station. Takes about 40 minutes to get to central london 3. I realized once I got to Heathrow that I didn't have a UK adaptor plug to charge my phone. Didn't even matter because the room had USB ports to charge devices! #winning 4. The night we stayed at this hotel was the tail end of a 2 week jaunt through Africa and Europe. I was missing my bed badly and wanted a good night's rest before the 10 hour flight home. The bed in room 414 was like a pile of clouds. I slept like a baby on the bed 5. They have a bar area called the Globe and it s a nice hang out spot. Was convenient to have dinner right there before heading to central London 6. Their coffee shop had hot chocolate! It was about 40 degrees Fahrenheit when we landed and I didn't come with a big coat. The hot chocolate was CLUTCH. Pretty much the cherry on top of a great night's stay. I will certainly keep this hotel in mind for the next time I visit London. The property is beautiful and the staff were all very service-oriented. read more

Awesome!!! Rooms are very nice and roomy (which is a plus in Europe as most hotel rooms are extremely small). We also were shocked with the continental breakfast as it had a multitude of options (both English and American). read more