So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

Renting with this company was one of the WORST experiences of my life…read more DO NOT rent with this company. My boyfriend and I lived in one of their rentals for just under 7 months and ended up having to sign an agreement to break our 10 month lease because our experience was so bad. We lived at their Chandler St apartment and had CONSTANT noise pollution coming from the back alley and our upstairs neighbor. We put in our first complains within our first two months and were never taken seriously. We were told that the noise complaint was an "issue between residents" and that there was nothing they could do to stop our upstairs neighbor who threw things at her floor (our ceiling), slammed doors, screamed, stomped, jumped up and down on her floors (our ceiling), and repeatedly LIED about making noise even when we provided video evidence to management. After we signed this notice to break our lease early because "there was nothing they could do" we were forced to find a new apartment within 50 days and move out. During this time, the noise situation escalated to outrageous extents. Our upstairs neighbor CALLED THE POLICE on us for "harrassment" (because we asked her to please be quiet and we were only going to be living there for 2 more months), she also sent her boyfriend down to our apartment to legitimately harass us by knocking on our door continuously, trying to come in our apartment if we opened the door, and yelling outside. All this time I continued to leave noise complaints on Prosper Property Managements website (as directed by Samantha (who no longer works there) Just to find out that their site was broken and none of the complaints I had submitted had been received. Renting from Prosper Properties caused SO MUCH stress in my life and I genuinely hope they go out of business. I was harassed, lied to, forced to break my lease and find a new place to live, and prosper properties did ABSOLUTELY nothing to remedy the situation. Also :) the neighbor stole our keys upon move out (procedure was to leave them under the door mat) and management blamed us. Even though there are supposedly "working security cameras" outside. DO NOT move here!

I had to move to Germany, so I decided to rent it out while I was gone. I will admit that at first…read moreI was hesitant because I've never rented a house before... much less from that far away. I've heard horror stories of property managers not taking care of the places like they should, but I wasn't ready to sell my home. I took a leap of faith and hired them. They showed interest and professionalism from the beginning. Did everything they needed to do and advertised the house when needed. I must also mention that they advised me every step of the way and in every decision I had to make. I always felt like they were acting in my best interest and at no point they showed like my business mattered less than other customers. My last tenant was a friend of mine. I did ask at one point if she was happy with Prosper as the POC, and she had nothing to say but good things about them. They were helpful to her and very patient. I had to sell my home after three years, but I don't think I could be happier with the services they provided, which in turn gave me a peace of mind. I'm very grateful for leaving my property in their hands and I can't recommend them enough. Reach out to me if you have any questions about my experience with them.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

1-Star Review (If I Could Give Zero, I Would)…read more If I could give zero stars, I absolutely would. I wish I had read the countless negative reviews before ever engaging with Vista Property. I was misled about the $250 administrative fee and was later told it was non-refundable, even though when I took the money order to their office the agent Olivia who stated to me that if it doesn't work out I would get my money order back. She added the reason for the money order not written out is for a smooth return if needed. When I asked for my money back--because proceeding with the lease no longer made financial sense--staff refused to return it and tried to hold me financially hostage. What made this experience far worse was the unprofessional and racially charged behavior I encountered. The office manager Lori made a micro-aggressive comment implying that because I am Black, I needed to "come respectful"--as if my race predetermined my behavior or justified calling the police. Because of that comment, I brought law enforcement with me to deliver my written request for a refund, for my own protection. The owner's behavior was even more alarming. When the officers accompanied me, he acted as if they belonged to him--scolding them, pointing in my face, refusing to speak with any professionalism, and ordering the police to remove me after I calmly explained the racial remark I experienced. Even after leaving the office, the officers continued to circulate the area, clearly influenced by the false narrative that I was somehow a threat--simply because I was a Black woman advocating for myself. I returned only to use the restroom and locate my payment receipt. This was a horrific, degrading, and discriminatory experience from start to finish. The lack of transparency, the refusal to return my money, the racial hostility, and the unprofessional conduct are all deeply concerning. I will be reporting Vista Property to the Better Business Bureau, filing a small claims lawsuit, and documenting this incident wherever possible so others don't go through what I experienced.

If you get Rita good luck!!,HORRIBLE customer service, very nonchalant..Office staff won't forward…read moreyou the GM after several requests...

I never thought I would have to take someone to court, but that's the process I'm in right now. RCW…read more59.18.280 states that the landlord has 21 days from the time the rental agreement ends and the tenant vacates the unit to postmark the return of the deposit or a written statement detailing why portions of the deposit were withheld. If the letter or bill gives estimates of repair costs, but not actual repair costs, your landlord failed to notify you correctly under the law even if your landlord gave you those estimates within 21 days. The court case that says estimates are not good enough is Goodeill v. Madison Real Estate, 191 Wash.App. 88 (2015). So I'm entitled to my entire security deposit and I have yet to receive it. What's worse is that when sharing the law and case information to NRB, the response I got was "This is how we've always done it." Way to tell me that you've been breaking the law for a LONG time. So as a result, all of my friends who are moving to tacoma, I steer them far away from NRB. so why two stars instead of one? Well, while we were there, things seemed fine. They were generally very responsive when we needed them to be, although I wasn't a fan of the occasional need to have inspections done. That was weird and the first time I've encountered it as a renter since college.

Randy, I will take pause to respond to your response and…read morewill be happy to provide proof and photos refuting it. I will not allow a business to take advantage of absentee owners and will provide proof of your reckless management. If there is someone reading this review please please by all means feel free to contact me and I will provide you examples of his lack of representation owners. My email is skte94@gmail.com . I will remove my email after I have had the time to respond as I work full time plus . As for my kind neighbor ... He has been my neighbor for over 18 years and is the kindest human on the planet . Has always been there to lend a helping hand to my tenants and I believe wholeheartedly that you were only offended because I wouldn't use your under qualified and over charging contractors. There is another owner on Yelp that wrote a review regarding the pet deposit and I notified the same and had this to say to Preston Your review of the pet deposit with NRB is spot on! I negotiated the pet fee before I allowed NRB to rent w dogs it doesn't make any sense THAT they be allowed to keep any deposit of ours as they do not take any of the liability on our home we do ! It's just another shady way NRB DOES BUSINESS

I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

Keyrenters redefines what a rental company is. It feels like renting from a friend, they go miles…read moreabove and beyond for their residents. Recently our oven went super nova on us so I reached out to Ivory. I just mentioned we relied on the stove for cleaning medical equipment - she not only stayed on top of the repair following up and making sure everything was fixed- she got us a loaner to clean my baby's medical equipment in the mean time. Ivory is just amazing, she always gets things taken care of, and she is just great. Jeanette is an absolutely wonderful property manager, we had a few little bumps moving in, she was right there helping us resolve every issue we had. She is always willing to help point us in the right direction and get anything resolved! We had an issue with our water - Jeanette and Luis had it resolved within an hour of us reaching out.

Switching to a new property management company can be nerve-wracking, and when we first found out…read moreour housing management was changing hands, we were naturally apprehensive. We've all had experiences with management companies that treat residents like simple line items or business transactions. But from the moment this team took over, every single one of those worries completely vanished. They have been nothing short of amazing. Not only are they exceptionally professional, prompt, and organized, but they bring a rare level of empathy and genuine care to everything they do. They truly understand that they aren't just managing properties--they are managing people's homes and supporting real families. Anytime we've needed assistance, they've approached us with compassion, active listening, and immediate solutions. Hands down, this is the absolute best property management company we have ever been blessed to work with. If you are looking for a team that balances high-level business professionalism with authentic human kindness, look no further. We could not be more grateful for everything they do!

We can't say enough good things about Spartan Agency and especially Jen Noland. From beginning to…read moreend, the level of service, communication, and professionalism we received was outstanding. We had to trust Spartan Agency with our home while we were away in Hawaii, and they absolutely delivered. They stayed on top of everything, kept us informed, looked after the property, and gave us genuine peace of mind knowing our home was being taken care of. Jen Noland deserves special recognition. She was responsive, professional, dependable, and always willing to help. Whenever something needed attention, Jen made sure it was handled. That kind of personal service and follow-through is becoming harder and harder to find. After everything our home went through, having a company we could truly rely on made an enormous difference. Spartan Agency didn't just manage our property--they treated our home like it mattered. We are extremely grateful to Jen and the entire Spartan Agency team for everything they did for us. If you're looking for a property management company that genuinely cares about its clients and their homes, I would recommend Spartan Agency without hesitation. Thank you, Jen Noland and Spartan Agency, for taking such great care of our home and our family. You earned every one of these five stars.

This Company Is under completely new management all of the previous officers, director, and…read moremanagement have resigned as of January 1st 2022 The Excel Company is operating as a new company with a new missio.

[ CONSUMER ALERT ] This Company's BBB accreditation has been revoked and their rating dropped to a…read more"B". WE DO NOT RECOMMEND ANYBODY DO BUSINESS WITH THE EXCEL COMPANY - Either owner or renter. Click on the link to see more information along with my complaint http://bit.ly/ExcelBBBComplaint. They agreed to do an arbitration with us and I believe when they found out that I was not just asking for money. They backed out and thus the change with the BBB status. She may have been able to side-step the BBB but we shall see how she does this when I take it to the Attorney General - which was also recommended by the BBB. I see several people in that business besides Terri Patterson, which I will include with my complaint to the AG. Robert and Alysha Satiacum are named as principals, thus they must be included in the AG complaint Below is a summary of the arbitration subject to the BBB with notes. This is just a brief of all the things we are seeking. This an accumulation of several years of renters. Didn't need a reason not to trust her - until we had all the damages from renters. After several suspicious deals and lies is when we finally decided to look into it. We have been patient and nice to Terri, even through some problems with her company. She took advantage of our kindness, but enough was enough. 1. Seeking a finding on check fraud. NOTE: Gave Terri a check for $3,000.00 written out to her handyman, because he quit working on repairs on damage from renters. She did NOT give it to him and deposited it into her account instead. (Yes, I have proof of this) 2. Seeking a finding on giving deliberate false rental agreement document and forging tenant signatures. NOTE: Thousands of dollars of damages from the renters. We wanted to take them to small claims court but needed the rental agreement as evidence. After repeated and several requests, we finally received it via email. However, there were some suspicious marks and after checking it out we found out she made a new agreement with FORGED initials and FORGED signatures. When we confronted her, she had no choice to admit it and said, "It was okay to do, since she knew she had it somewhere". So instead of letting us know, she could not find it, she would have had us take a false rental agreement to the court. This would have been detrimental to our case and also would have made us look like fools. I have irrefutable documented proof of this. 3. Seeking a finding on withholding AND not disclosing pet fees and carpet cleaning fees on statements. NOTE: After repeated requests, we also finally received 3 of 4 rental agreements. This is where we found out that there were non-refundable fees for carpet and pets which some were never posted as a credit during move out of several renters. In some cases, we may have paid the carpet cleaning fee, even though she had collected it. 4. Seeking a finding on deliberate double billings on our account causing non-payment of rental payments for several months. NOTE: For months we did not receive any rental payments. After insisting there had to be a mistake with her accounting, Terri says her accounting is correct. She sent me an email suggesting I was complaining on purpose. After finally getting an audit statement from her, we found a MULTITUDE of DOUBLE BILLINGS amounting to THOUSANDS of dollars. She claims this was during program changes and that's the reason. However, in her accounting, she had the same invoice paid with "different check numbers", so of course her program would not see it as double billing. I find this maybe be deliberate instead of a mistake. What kind of accounting that has different check numbers paying the same invoice. 5. Seeking a full audit of our account with the business to verify if we are owed $5,641.68, which is based on my calculations. NOTE: Decided to make an Excel spreadsheet and my findings say she has shorted us $5,641.68. I gave her ample time to refute my accounting and when she ignored it in typical Terri fashion is when I took it to the BBB. Terri says, she does know how the Excel spreadsheet program works. Considering her bad accounting, a spreadsheet would be the easiest way to account for everything.

Liz was wonderful! She made selling our home as stress free…read moreas possible. Everything went smoothly & our home sold just 3 days after listing. Liz's team is very efficient. I would highly recommend Liz's team for your home sale needs.

Liz and her team made the selling of our home not as stressful as we thought, especially during our…read moreout of state move and with the housing market slowing down. Thank goodness for Liz's expertise and great communication we were able to sell our beautiful home in Tehaleh before the holidays ;) Thanks again for all of your hard work. We highly recommend Liz and her Team!!