My experience with One Stop Halal was terrible. It has nothing to do with the quality of their goods as i never got to experience that but everything to do with their lousy, unprofessional, subpar customer service.
If I could give a rating in negative, I would have.
A friend had recommened this online store for 100% zabiha halal meat and other products. And as I was almost entirely out of halal meat, I placed an order worth $293.78 on Friday afternoon for their chicken, goat and veal plus their marinated and frozen dishes. Since my order was over $150, it qualified for free shipping, everything went nicely and the order went through, got a nice email from One Stop Halal thanking for the order.
Since they had promised 2 day perishable food delivery. I expected that my order will be shipped on Monday and I should get it on Wednesday or at the latest Thursday.
I live in Colorado Springs, CO. This store is located in California. So they are one hour behind us ( this time difference is important).
On Monday instead of getting the email that order has been shipped, I get a voice message at precisely 6:19 PM from a lady named Sana who claimed to be calling from One Stop Halal. The message was: we will have to airship the stuff as you live in Colorado and it will cost $70 to do that, please give us a call.
I called immediately but ofcourse their office closes at 5 PM according to the automated message I got to hear.
So I called the next morning 8:50 AM (pacific time), their office opens at 8 AM per automated message, but no one answered.
Sana called me about three hours later. And this time she said the shipping company they use does not deliver to my city.
I told her this is not true because two of my friends who live within the 5 mile radius from my home, in the same Colorado Springs, get their orders from One Stop Halal without an issue. She asked for the friend's zip codes, which i gave. She checked to make sure I was telling the truth ( and I was). She then told me she will call the shipping company and ask them about it.
This time she did not mention anything about $70 shipping fee. When I brought it up, she avoided answering me.
As farfetched as it may sound but it really just seemed they did not want to sell their stuff to me. Even though Iitvwas very first order with them.
And not a single word of apology or unnderstanding. No courtesy or empathy for causing a customer this problem. And no response as to why the order xan not be shipped to zip code 80927bwhen it is shipped to addresses 3-4 miles from my home?
After a while , she called again saying she spoke with the shipping company but they still will not deliver to my address. Even though they do deliver to the same city as mine, within 3-4 mile radius
She also had the temerity to suggest that they can send the order to my friend's adress, who lives within 3-4 miles from me in the same Colorado Springs ( in zip code 80924). But Sana had no answer as to why the order can not be shipped to my address (zip code 80927)and why it took them one and a half day after my order was placed to tell me this.
Even before I could say " well i guess you will just have to cancel my order and issue me a full refund," the order cancellation email had landed in my inbox. Though thr refund will take several days to shoe up on my credit card.
And even in the email not a single word of apology for wasting so much of time, keeping me waiting for my order to be delivered and for not giving any (logical or otherwise) explanation for the whole fiasco.
Dealing with these unprofrssional, discourteous people was a frustrating experience for me. read more
