I hate having to do this. I really do, but I can't ignore the way the owner has been treating me for the past six months.
Back in August 2023, I visited One Stop in their old location in that Port Jervis Plaza. I went to it, looking to buy a keyboard and I spoke to the owner. He showed off a mechanical keyboard from Logitech that he sold to me for $40. I went back home, plugged it in, and everything was great. Up until I reached the "7" key. It was hard as a rock and wouldn't budge. I tried to dislodge it, but it ended up breaking.
The next day, I showed up and explained what happened. Since I literally bought the keyboard from him yesterday, he took it in to get fixed, told me it would take some time because he has to get in contact with Logitech.
A month passes, and I don't mind. I'm patient. Two months pass and I'm slightly concerned. Three months pass and now Im starting to get a little annoyed. So I show up, tells me that he apologizes that Logitech hasn't yet contacted him back. I can forgive that.
Four months pass, and now I start to have issues. I visit the shop, and suddenly there is never a time where I can speak to him. I show up in the mornings, I'm told by one of the associate workers that he's not there. So I show up in the afternoon, still not there. A few days later, I visit again around the afternoon, and he's still not there. I'm told he'll be here the following morning. I show up the following morning, he's not in. I can't wait around all day and night cause I have a job and life too.
I left my phone number behind, multiple times. He never gives me a call. I call his number, he doesn't pick up. At this point, over six months have passed. We are in April of 2024. Only four months until an entire year passes where I paid for a keyboard and do not have it.
The only reasons I am not giving this review a 1 star is because he did fix up my mother's laptop and I am grateful for that, and I do have hope that he will make things right one day. But this is ridiculous at this point and I am greatly disappointed. read more