They have been overcharging my mother $1000 a month for two months. I have been leaving messages…read morefor over a week. No one bothers to call back. They keep their credit cards on file and charge the residents every month. Tiffany who is supposed to be in charge has been avoiding my calls. I wonder how many others are being overcharged without knowing. UPDATE: contacted corporate. Very nice group. Took care of everything.

To Tyler C. from January 2026, keep an eye on your mother. My father was in the memory care unit…read morefor two years plus but only received decent care from certain staff members, most of whom no longer work there. Using the call bell was always a problem of no answer to it. Many times the staff took breaks all together after they had placed the residents in the big open room with no heat and turned on a movie none of them could follow. Wynn is the most reliable and does her best under the circumstances. She was the best but only in memory care part time. The staff also had other places to go during meals when many residents needed help and the kitchen staff was left to fend for herself. My father was older and had his health issues but the Vitas they brought in seemed to want him to pass quickly and he was one of the mobile and verbal and polite ones. I and my family removed him for these and other reasons. We will not recommend this place. Sorry I misread Tyler C.'s entry, his father not mother.

What a fantastic place to spend retirement! Everything is first class. Tommy Bahama furniture is…read moreeverywhere with a beautiful coastal decor. Everything you need is here: three meals a day in a great dining room, billiards room, reading room, first class fitness room, lounge, 150 seat theater, etc etc. Great rental community for 55 and older. Super nice staff!

As Commander of VFW Post 4534 I have had the privilege of visiting Shell Harbor several times. Our…read moregroup was invited to social hour to visit and talk to military vets living at Shell Harbor. We were impressed to find this facility very clean, friendly and active. A big shout out Mary and her reaching out to us to the VFW and allowing us to spend time with the vets.

The only reason I might not give it five stars in this review is for the relative age of the…read morefacility. I'd give Palm Cottages a solid 5 for care. When my mother-in-law, a resident for two years, was sick in ICU, she couldn't wait to go "home, where my friends are, and my cook, Tom!" They don't try to be the fanciest place in town, but it's a warm, homelike atmosphere where she's happy. When Mama was able, every time the wheels rolled on the activity bus, she was on it. When asked where she was going, she would say, "I don't know, but I know I'm going to have fun!" The units or cottages are small enough that those who live there feel like family to each other. It's almost impossible to re-create that feeling in a larger facility. The food is awesome...nutritious and tasty. They're quite accommodating for special dietary needs, too. If you were thinking of placing a loved one here, or going yourself, I think you would be pleased. We are!

From the owner: Palm Cottages is an assisted living and memory care community located just off I-95 in Rockledge,…read moreFL. The beautiful 5 acre campus has been carefully designed to enhance the natural beauty of the Florida landscape and to create an oasis for the residents to enjoy. Our community offers 8 home-like cottages, each containing twelve private suites and baths. Each cottage includes a screened in front porch, its own dining area and living room. Our meals are homemade and served in a 'family' type gathering with fresh varieties offered daily. We also have a large community clubhouse where residents can enjoy a full complement of programs. We offer a variety of activities and social gatherings such as live entertainment, parties, games, and much more.

I have to give this one star only to leave a message on here. When my husband daughter…read moremother-in-law and I walked into the facility, it was beautiful. But we noticed a lot of the people there looked like they didn't get drug tested as we were walking out of the elevator to look at some of the rooms, I notice two people on the corner with a drug cart, doing stuff, hiding drugs doing drugs. I don't know if they're supposed to be licensed med techs but it just seemed really weird. We asked if we can sit to have dinner to give it a try. The nice lady said yes that was giving us the tour. The food there was HORRIBLE My daughters burger was burnt mine was raw we found a bug on the table. And said some thing and the waitress said to us that it's a new bag of lettuce that we thought it came from that, but didn't know..If you plan on bringing your mother or father here I suggest you ask if they do background checks and also do your research online PLEASE Also if there's any health department that checks these facilities, this one definitely needs to be checked ASAP. The foods horrible these poor elderly people have to eat and it was horrible. If someone reads this, please make sure to have health department check this out. Also do drug testing randomly on these people because I feel like a lot of them do drugs there, just by looking at them.And seeing some suspicious things going on there.

I'm a former LPN who worked at Alura for a short 2 months. I loved the facility was the best,…read morecleanist and beautiful facility I've worked in in 20+ years. I'm a caring, compassionate, empathetic nurse who totally can understand we are in the residents homes working for them and I go above and beyond each and everyone of them (residents). The short time I worked there I met so many nice people (residents) who really appreciated things I did for them. Well I got walked out for a hearsay a coworker said. Management don't care about who is good for the residents they didn't even listen to what I had to say it was no harm to anybody and they walked me out. Breaks my heart knowing how good I was for the people living there they could just walk me out. I would say seventy percent of staff are there because they love making a difference and helping the residents live life to it's fullest. The dietary manager is awesome and the food is great. Good luck to you if you take a loved one there.

Nursing staff is great...although overworked and understaffed. PT and OT are friendly and…read morecommitted. But once you get in they don't let you out..there is no communication, no one looking at the big picture. No one returning calls. Creates a great deal of stress. I do not recommend.

If the owners of this facility weren't so greedy, this would be a wonderful place to heal, recover,…read moreand live. I can only imagine there is a special place in Hell for people who own and operate facilities like this while they become rich off the suffering of a vulnerable population. My sisters and I took turns staying at VHR with my mother, including bringing in an air mattress so one of us could sleep overnight as well as other furniture and food to make the place semi-livable for her. The fact that we were allowed to be there 24/7 with her is one positive point towards this place. We called a few other rehab facilities in the area, and that was not an option with them. We knew no matter where she ended up that we would not be comfortable leaving her alone (a hard lesson we learned from a previous, though unrelated, experience). I will start with the primarily positive part of our experience, as my 86-year-old mother recovered from a broken back, and that is the people who work there. 95% of them are angels! They honestly care about the residents and go above and beyond as they deal with understaffing (again, due to the greedy owners) and try to make do with the limited resources provided to do their jobs. Dr. Gabriel Cueto was her primary doctor while staying here, and he was outstanding and might have saved her life. He actually listened to her and showed compassion. All but one of the CNAs were also amazing. The first night we had an awful CNA, but after that I can only praise the rest. Their jobs are incredibly difficult. My one beef was that we were repeatedly pressured to have a male CNA, something my mother was not comfortable with when it came to things like helping her with personal hygiene, but they did accommodate her, even though this often meant waiting longer than usual so that she had a female help her with things like a shower or going to the bathroom. The nurses, physical therapists, and occupational therapists were also compassionate. I cannot rave enough about two particular therapists: Tara and Steven. With their help, my mother went from being unable to get out of bed on her own to walking around with the aid of a walker in just a few weeks, a major accomplishment. Another person who made the experience more bearable for all of us was Tracey Taylor, the concierge. So, you may ask: If the staff is so wonderful, what's the problem? Basically, it's the building, items inside the building, and other services. Everything is done on the cheap: incredibly cheap and uncomfortable beds, for people so sick they are stuck in bed; food that makes school cafeteria food look like gourmet fare; furniture, like chairs, end tables, etc. that probably have been there since this place opened; a garden area for residents that has foliage hanging on for dear life; limited cleaning of the rooms, even simple things like no garbage bags in the garbage cans and I rarely saw anyone clean the toilet or sink in the bathroom; and a call-button system that is almost worthless since there's no way to actually call for help other than pushing a button and praying someone sees it light up somewhere. I could go on, but I think those details give a good picture of the situation. Realistically, I know we could not have taken her directly home from the hospital, so rehab was a necessity, and our choices of where to place her were very limited. We are grateful that she was able to get the care she needed at VHR, but we wonder what the experience would have been like for her if one of us hadn't been there 24/7. There just aren't enough people working in the facility, no matter how amazing those people may be, to adequately care for the number of patients they have. Thank goodness it was a temporary stay for our mother. My heart goes out to the permanent residents! There just needs to be "more" of everything: more cleaning of the rooms and shared spaces; more staff; more thought put into the food served; more updates to the call-button system; more money to give the entire building and grounds a major facelift. No doubt, the billionaires who own this place are living very comfortably as they spend the bare minimum to keep this place running.

Apollo clinic is terrific! Fast and thorough. Thankyou Dr Mishra for listening and guidance, and to…read moreyour staff.

Where are taxpayer dollars going? Definitely not to Palm Bay VA clinic, where they're so badly…read moreneeded. It feels like the funds are being spent carelessly at the Orlando Viera VA Outpatient Clinic, while the Palm Bay VA Clinic is stuck in its outdated 1970s state. The staff there are fantastic, but the facility is filthy, with blood on the bathroom floor, and a full-time cleaner is desperately needed. I've even heard a veteran may have lost their life in that very bathroom. Palm Bay VA Clinic deserves a fair share of the funding the VA isn't sending their way. It's sad that such dedicated employees have to work in these conditions. VA Healthcare, where is all that taxpayer money going, is it fraud? I appreciate the VA and the benefits I've earned, but it's clear the money isn't reaching Palm Bay. Concerned Veteran.

Tracy Todd exemplifies the Greek word "Soter" meaning, savior, deliverer, in dealing with my…read morefather's health issues (while he was living), my 91-year-old mother's dementia and my sister's schizophrenia. Over and over she has advocated with my mother's assisted living facility (which she found for us) and my sister's nursing home, visited them (even when they were in Orlando), and communicating with us so that we could know what was happening, etc. Since I live in Atlanta, this has been a godsend because I cannot easily get to them when they need help urgently. In addition, Tracy can talk to people about my sister's care when I cannot (because of HIPAA), and she has shown genuine care and concern for my family throughout this lengthy and ongoing situation. Thank you, Tracy! - Frank

Kim at Soter is an angel on earth. She made finding a suitable ALF for my Father in law easy and…read moreless stressful. She is full of information and always willing to help with any questions or concerns. A million Thank yous!!