Unfortunately, my previous review will need to be reversed. At some point, there was a change in management/personnel and the rental experience turned into a nightmare.
During our tenancy, the HVAC stopped working, especially problematic due to the high temperatures of the season. Management was non-committal as to when the unit would be fixed. This created a miserable living environment that was exacerbated by having a small infant at home full time and a work-from-home job. A temporary window machine was offered, but still did not effectively cool the unit. We requested to have partial rent compensation or move to another unit if the delay were extended but we were assured it was only temporary. A temporary solution that was only supposed to be a couple of days lasted for several weeks on end. This created a significant inconvenience, through both having an ineffective cooling solution and restricted use of the apartment. As demonstrated in the photo, the sloppily duct-taped unit was not only an eyesore, but its location prevented us from being able to use the balcony. We also were left to deal with bugs, etc. coming in the side from outdoors through the tape and were unable to allow our child in that portion of the house due to safety issues.
In another example - - After maintenance investigated leaking concerns, we were informed that we couldn't use our garbage disposal for two months (or the end of our lease). No repairs were offered. This
Concierge staff was very rude. I found myself frequently apologizing to delivery drivers, etc for a particularly rude staff member, and we even avoided placing orders on days we knew this individual would be working.
Although all amenities were closed, COVID protocols weren't otherwise followed; tenants still packed densely into elevators, etc. This was compounded with having frequent issues with elevators, that at times resulted in only one work elevator to serve the entire building.
The nightmare continued until our move out. On move out day, we scheduled a time with management to move out. That morning, management indicated that they had a move-in scheduled for that morning, and we would need to re-schedule our move for later in the day. This created several issues--we lost our booked moving company (who was unable to accommodate the later time) and thereby to re-schedule a same-day move with an alternative moving company at inflated prices. We also were left to scramble to store a 26-ft moving truck.
However, in the most egregious incident of all--we were charged for the cost of replacing the carpet in the ENTIRE APARTMENT (closets, hallways, living room, bedrooms, etc), when the unit had only two small very localized stains. Rather than being charged for just the cost to patch or replace the section of that damage, we were left with the entire bill for a discretionary renovation. Even if there were damage in every single section (which there wasn't ), the replacement cost to us was not even adjusted for depreciation of carpet between rental and total life expectancy. Management attempted to state an entire replacement was necessary (i.e., this included carpets, and other areas unrelated to the stain). However, we also called the company that repaired the carpet, who also indicated that the carpet could be repaired or replaced in just sections and did not need to replace the entire carpet.
The management is not responding to emails, etc. to resolve these issues. This has been a very stressful experience. For this pricepoint, and with the number of alternative rental options either currently available or soon to be available, I highly recommend not renting here. read more